I picked up my new Versace glasses yesterday. They are incredible. Thank you Lenscrafters.read more

My eye doctor is in Kingsway, so I went to this LensCrafters out of sheer convenience, which is…read morerare for me as I usually shop around for good deals. My prescription had changed quite drastically so I wanted to get my new glasses ASAP. I had looked on their website ahead of time and saw that they offer 24hr service on many prescriptions. I walked in and was greeted by a young girl right away. The first thing I did was show her my prescription and ask if they would be qualified for the 24hr service. She said "Oh ya for sure, this is a pretty standard prescription." Great! I then proceeded to spend probably half an hour picking out glasses and trying them on. When I finally narrowed it down to two styles, I was directed to someone else more senior who would be able to measure my head and all of that good stuff. During that process, I again asked when they might be ready. Not until then, 40 minutes later, was I told that they were an odd prescription, would have to be special order and would take at least seven business days. Great, thanks. I'm not disagreeing with this policy or my wacky prescription at all. But I was supremely disappointed that I had spent all of that time there on the premise that I could get my glasses right away. If I would have known that they would take that long anyways, I would have shopped around at a few different stores to look at even more styles. Both of the staff members were friendly, but I would certainly hope and expect that any and all staff working at a store related to something medical would be knowledgeable about what they are selling. If you work at a glasses store, you should be able to read a prescription, no?

DO NOT GO HERE! DO NOT TAKE YOUR CHILDREN HERE! Where do I begin. Absolutely horrible experience…read moremore than once and I've finally had it. I've been going to Optiks for 15+ years to see the optometrist and purchase glasses. One stop shop so it was perfect and I don't recall having any issues but it only took one appalling incident to change that forever. Here's what happened; I took my son to see Dr. Nimrit K. Nijjar at this location for his annual check up and she gave us a "corrective" prescription. Immediately the glasses irritated his eyes, I gave it 2 weeks to adjust and still his eyes were severely irritated and swollen from rubbing. I took my son in to have the prescription re-checked. Dr. Nimrit K. Nijjar said it was fine. He wore his glasses for another week and still nothing was better. I then took him elsewhere for a second opinion. I was horrified to learn that my son did not need corrective lenses and that his very minor issues will adjust on its own and in a few years it would have corrected itself. What upset me the most was to learn he now has a scar on his eye from the rubbing caused by weeks of irritation. During the month this was all happening, I was due for my exam with Dr. Nimrit K. Nijjar as well and this time it was suggested that I get bifocals, so that I could see my work computer clearer, however I have issues seeing far away, not close up which is what bifocals are for. I was a bit confused. I also started having issues and irritation with my vision and so I then went for a second opinion and lone behold, I again was given a bogus prescription and I did not even need bifocals. As many people know, bifocal lenses are very expensive. I was livid. I contacted Optiks to tell them the situation so they could rectify the problem and when I could drop the glasses off for them to adjust. I also asked for the blue tint to be removed while they're at it because it made my skin look horribly orange. The woman scoffed at me, told me that I would have to pay for new lenses and restocking fees, but they weren't willing to do so until I paid a $50 charge that was on my account for removing the blue tint on one of the two new pairs week or so prior (I couldn't afford to do both new pairs at once). Basically, they wanted me to pay for their screw up, and the woman I spoke to had a nasty entitled ignorant attitude. When I spoke to the manager, she told me that it was pretty much my fault and was unwilling to help me unless I pay for all the corrections even if I don't agree with the Dr's prescription. I couldn't believe that I paid over $1,000 just on my glasses and I couldn't even use them. I felt so helpless and frustrated that I couldn't help but cry. As a last ditch effort, I called the Sherwood park Optiks, explained my situation, and if there is any way they could help me or be the mediator in the situation. They were equally horrified by my experience and they (Chantal & Jeanette) was all over it. They asked me to come in and they were able send my glasses in to be fixed on a rush basis free of charge. They also gave me a very thoughtful gift because a grandparent had passed shortly before I went in. The Sherwood park location bent over backwards to fix the issues that WERE NOT THEIRS TO FIX! Chantal and Jeanette are absolutely amazing people and amazing professionals. I will not be going anywhere but the Sherwood park location going forward. Another positive note to add, my son recently went for a check up and he now has 20/20 as the second doctor guessed. Unfortunately, the scar will always be there and I am in the process of obtaining a medical opinion on the prognosis of the scar, if it will get worse, if he will need specialty lenses if he one day needs glasses, corrective surgery, etc. DO NOT GO HERE! You will pay one way or the other and treated like absolute garbage once they have your money.

I first visited this place a year ago for glasses and contacts. The idea of the two for one brought…read moreme in. That deal isn't all that it's cracked up to be. I walked out paying $1,100 and all I had was one pair of glasses and 6 months' worth of contacts. Now keep in mind that my prescription is a bit strong so I'm extremely choosy when it comes to the frame I want. Lightweight and stylish is very important to me. I'm willing to pay extra for glasses that are not only comfortable but look great. I will say that the selection in the store is impressive but the customer service from the very first visit was not where it should be. I asked about contact lenses and was told that they would not use my prescription, forced me to use their optometrist. This has already rubbed me the wrong way. I had already ordered the glasses and paid for them so I'm stuck now, I need contacts for work so here we are forced to pay the $50 to spend 10 minutes with the optometrist knowing what I already knew. Order placed for glasses and contacts so now cue the disorganization. I get a call roughly a week later that my glasses have arrived, thinking that the order I complete I stop in to pick my stuff up. When they said glasses they meant only glasses! It sucks because it is way out of my way to visit this store. Now that means another trip will be required, not that it matters though because I wasn't wearing the new glasses without my contacts anyway because this prescription is slightly different from before and I'm not willing to mix and match different prescriptions. A week after the call for my glasses the contacts arrive. Finally, the order is complete. I left knowing that I overpaid heavily for what I received. Fast forward to 3 weeks ago (a year later) when I need to reorder contact lenses, I ordered online thinking it would be easier. 3 weeks go by as not a response! Poor poor service in my books. I then received a call today saying that if I need contacts I'll have to come in for an eye exam! This is completely new to me and I've worn contacts for years and years! Talk about a money grab! The girl on the phone was rude as well. So from now on, I'll order my contacts from clearly.ca 6 months worth for $139. Sorry Optiks but you can take your 2 for 1 and shove it where the sun doesn't shine! You've lost me, I'll never return and never ever recommend!

I ordered transitions that worked in vehicles and was given normal transitions. I should have known…read moresomething was up when my glasses were ready within a day or two of being ordered. I am f****** pissed off

I booked my children's annual eye exams (ages 13 & 17), and when confirming the appointment, I was…read moreinformed that I would need to pay an additional $23 per child. I mentioned that Alberta Health should fully cover their annual eye exams, but the receptionist couldn't provide an answer and forwarded me to the manager, Matthew. Matthew explained that the additional charge was due to a change in Alberta Health's coverage. I was skeptical, so I called other eye care centers nearby to ask if any additional fees applied. The eye care center told me that as long as the exam is done once a year, it's fully covered by Alberta Health. I called Matthew back and shared what I had learned. His office/location had simply decided to charge an extra fee. If they want to add a fee, that's their choice, but they shouldn't mislead patients by claiming that Alberta Health changed its coverage because if that were the case, all eye care centers would be charging patients for the portion not covered by Alberta Health. So, I booked my children's annual eye exam at a different eye care center, which Alberta Health fully covers. Businesses should be upfront about their fees instead of misleading customers. Trust is built on transparency; patients deserve to know the truth rather than being misled into unnecessary charges.

Horrible!!! I waited 2 weeks for my appointment. The day before my appointment they called saying…read morethey double booked and " is impossible for me to be fit in. " Then asked if I can come in on my work day, to accommodate there mistake!! I made a weekend appointment, and patiently waited for it,to accommodate my schedule not their poor managerial skills. And I will not wait another 1 to 2 weeks for another weekend appointment!!! If this is any indication of customer service I dodged a bullet and will wait for a more reputable company.

I have been seeing Dr. Bjarnason for my eye exams for a number of years now. The cost of the exam…read moreincludes the retina scan which makes the cost of the exam higher than other places but I appreciate this extra scan and review of my eyes. They offer coffee, tea, and water, there's a closet for your jacket in the waiting area. The area is never half full with plenty of seats and magazines on the table while you're waiting. When I went for my last eye exam, I didn't need to wait long for the pre-exam scans. I had to wait a few minutes in the other waiting area for the Doctor but there are lots of magazines to keep me entertained. The Doctor is friendly and personable and I don't feel rushed if I have questions to ask him about my eyes and products. He will show me my scan and let me know how it looks. He walks me out to the front where I pay for my exam. They direct bill to Blue Cross which is convenient. I haven't bought glasses here and I'm not sure how the prices compare to other places but they were busy when I was there and no one was available to show me frames right away. They have a sale now that's second frame free with a purchase of a full pair until the end of the year so I have time if I decide I want to buy glasses here.

My eye exam was set for 12:30. There was a glitch with my insurance company, so the staff couldn't…read moreput it through. They tried several times. I asked if my appointment could be postponed until 4:00. The doctor agreed and I returned later. The insurance went through by then. I was screened by an optical assistant before seeing the doctor. The procedure was quick but thorough. I felt heard. Thanks to all the staff. The Eyewear shop is connected. I have shopped there before, so I'm confident I can find a product I like.

The absolute best service I have ever received. I have never felt so well looked after as a…read morecustomer. My sales lady explained exactly what my coverage would allow, how much extra it would be to upgrade, and clearly explained which upgrades were worth it and why. As a first time glasses shopper this was extremely beneficial. I will absolutely be back because of that service.

I needed new glasses and had driven past this place a few times, so I decided to go in and check it…read moreout. I have an unusually small head (I'm only 5'2") so I often have problems finding glasses that fit me and sometimes have to buy kids sizes - so I figured a place that specialized in women might have a wider range of smaller sizes. Went in and made an appointment for a new eye check up at the same time, no problems, and then came back a week later to see the optometrist. She was super nice, very helpful and gave a lot of advice on whether to consider progressive lenses and what to look for. She also recommended some eyedrops, but unfortunately did not write the name down, so I emailed the place when I remembered later to ask what it was. They said it was probably one of two brands, which they named, but neither seemed familiar so I asked them to check when the optometrist was back in the office and confirm. It's been over a week now and they haven't replied, so unless the optometrist has gone on extended holiday, they've clearly forgotten about me - taking off a star for that :( I found the fitting helpful, it's great to have someone give dedicated 1-on-1 advice about frames and what suits, and they were happy to take a couple of photos with my top choices so I could see how they looked. I was told the glasses would take up to 10 work days to be ready, so I was pleasantly surprised to hear back after only 3 days that they were ready to pick up. I stopped by during my lunch hour to collect them however and this is where the other rating star gets lost - walked in and was completely and utterly ignored. The receptionist was nowhere to be seen, and the two ladies present were fitting other people with glasses and didn't even look at me. Even though one of them must have had to get up and buzz me in, they didn't even acknowledge my existence long enough to ask me to wait a moment. I ended up standing around for at least 5 minutes completely ignored until another customer wrapped up and then one was able to help me collect the new glasses. I returned the weekend after to ask if they could adjust the fit of one earpiece slightly, and exact same experience. No receptionist to be seen, two ladies busy fitting other clients and not a word, not even eye contact, ended up standing around completely ignored for 10 minutes without even being acknowledged or told how long the wait was. This is when I started wandering around to take a few photos of the place to add on Yelp, since apparently nobody even cared that I existed - the optometrist office side of the place was entirely deserted, I could have wandered into the examination offices and rifled through the supplies if I'd wanted to, there was nobody present and nobody paying any attention to me. Finally after a long wait another customer wrapped up and someone was free to help me - at which point she was perfectly polite and helpful to me, but again totally ignored the man who entered while she was talking to me. A few thoughts - first, the optometrist was great, I do like the fitting service, and their selection of smaller sized frames seemed fine. However, where is the receptionist? If the store is open, there should be a receptionist at the desk at all times, which means providing cover for her lunch and other breaks. If that's not possible, then ALL staff should be ready to promptly greet new customers and provide an idea of the wait time. Completely ignoring customers is a terrible experience and conveys a complete lack of interest in the customer and a lack of value for our time. The fact they've completely forgotten to answer my email emphasizes this. The customer service (or lack of) is definitely detracting from what would otherwise have been a good experience here, which is quite disappointing.

Great initial experience, poor customer retention / service after purchase…read more My mom and I purchased 3 pairs of glasses approximately 3 years ago. They messed up my prescription twice and thus, I had to pick them up after my mom's were finished. When I went to pay, they told me that everything had been cleared up by my mom a few weeks earlier. 3 years later now, I am receiving collections calls from an agency for an unpaid balance I had no idea existed. Don't get me wrong, I am all for paying for products and services. But this company has never contacted me once personally to explain the mixup and now, hearing about it through a collections agency 3 years later is insulting. I have tried calling Women With Vision and no-one returns my calls. I will definitely not be recommending them to anyone any time soon. Again, great products and experience, terrible customer service.

I went here to get my eyes tested and was given a prescription which i trusted was correct. I then…read moreordered contact lenses and glasses based on that prescription. When i received my order i noticed that i couldn't see well out of either the glasses or contact lenses. I went back to see what the issue was and had my eyes tested again and received a different prescription. This was within weeks....the original prescription i was given was wrong...obviously. Instead of taking responsibility for this mistake they in fact made me pay for the visit and did nothing about the glasses or contacts that were now useless. Be aware of the clinic you are going to that's all I'm going to say. I won't be going back ever. Since my visit I've heard from friends that this has happened to them also at this clinic.

My fiancé and I went to Vision Care to have our glasses adjusted. They were not from this…read moreparticular store, but the optician who was working (I'm regretful I did not get her name) provided the most amazing service to both of us. She listened to my concerns and took the time to make sure our glasses were adjusted correctly, and comfortably. I checked their website to see if I could find her name, but no such luck. Thank you so much for the amazing customer service, we appreciated it so much!

I've been going to the Optical Shop for many years, and the reason I keep going back is the great…read morestaff and awesome selection. Check them out! You'll be glad you did.

came to the Optical Shop on Whyte for the first time and have to mention that their staff had great…read moreknowledge, and patience. They were friendly, honest and gave me a great price for my new set of glasses. definitely recommend!!