Pro Automotive is my only mechanic & has been since 1993!…read moreThank you Richie & Mike for always taking very good care of me!!

I love Rich and Mike. Been taking my vehicles to Pro-Automotive for years. I bought a "new to me"…read moreused car over the summer from a private seller and told her that my only non-negotiable was that I would take the vehicle to Rich and Mike to look it over and get their sign off. I trust them with my life. They are fair, reasonable and go out of the way to be helpful. Can't say enough about Pro-Automotive!

I was working in the Albany area from PA and somehow on a side street hit a curb with my right…read morefront tire damaging the rim and bursting the sidewall. Not being from the area based in prior reviews I drove to the shop arriving before 9:00 AM and I believe that the gentleman already in the shop name was Fez - he was very helpful and ideally I agreed to purchase two used rims with tires doing cash and carry. After getting them back to my car unfortunately the rim star pattern was to large - I took the wheels back initially seeking a refund to locate rims at another location - working with after placing the calipers on the holes it was agreed the tires wouldn't work - I didn't need four rims but they happened to have four rims for my make and model and with trade if my remaining good rims and cash we agreed to a price and the rims are in my car. Being six hours from home finding a shop like NGR and the service approach to meet me at a comfortable place to purchase four versus two rims was very refreshing. If I lived here without question I would return to this shop and attempt to give them more business. Plus they list opening at 9AM - they're open easily 30 minutes before. Thank you!

I have been there probably five times now and every time I have gone I have left completely…read moresatisfied they are professional quick and they can always get you in same day I probably waited 20 minutes at the most very happy with this business.

Opitz provided a clear explanation of my transmission problem and quick estimate. They were able…read moreto complete the rebuild in less than a week in the time frame promised . Good warranty and a very reasonable price. They were friendly and helpful. No one wants to hear that they need transmission work but they made the process as easy as possible.

I was very happy with the work they did. Went to the local ford dealer and they ripped me off for…read more$500 and wanted another $5000 for a transmission. Luckily I was told about Opitz. They were about half the price of the ford dealer. They are there for you when you need work done. They stand behind their work.

Another very good experience at Hari's today. My Lexus…read moreneeded a NYS Inspection and Oil Change. I arrived for my appointment and was told the customer before me needed unexpected work done. Robert, the outstanding mechanic who has worked there for twenty years, apologized for the delay. I was offered and accepted a ride to my nearby home to wait. Two and a half hours later, the work was completed. I was given a ride back to the garage. I call this excellent customer service. And that is one reason why we support an independent service provider rather than a dealer. Plus, the cost is considerably less than for work at a dealership. At Hari's, communication with customer, attention to customer needs, and expertise in servicing cars are all superior to most dealerships. I believe I am getting a fair and accurate appraisal of work that needs to be done. Whereas, at the dealership, I feel the bill is padded with extra work that is unnecessary. Plus, I am supporting an independently owned local business that resides in my community. A "WIN" all around.

I dropped my car off on a Friday stating that the cabin of the car was filling with exhaust. They…read moresaid that the exhaust smell was coming from a leaking oil seal which required the transmission to be removed to fix. 2 weeks later, I picked my car up on a Friday at closing and paid $3,300. Within 2 minutes driving down the road, my cabin was again filled with the same exhaust smell and the car now also had a slight vibration that wasn't there before. I dropped the car back off that night after closing. When I called Saturday morning, I was told that they did not have time to look at it that day. On Monday, I stopped on the way home from work. The owner was in the process of looking under the hood of my car. When I approached and started to discuss the issue with my car he became very aggressive in his demeanor and tone of voice. Never once did I ask for a refund on the work that was done (that didn't fix the problem I brought the car in for) nor did I accuse them making up a problem that didn't exist. I simply wanted the issue I brought the car in for to be done promptly since I was now on week 3 without a car. The owner made me feel very uncomfortable to the point I started to cry so I excused myself and left. The owner followed up a half hour later via phone call, speaking very nicely to me, sharing the great news that the parts needed to fix the original problem would run me around $50 and they had discovered the vibration was due to a loose bolt that was now tightened and fixed. We picked the car up Friday and I was informed they charged me 1/2 the labor bringing this new additional bill to $270 for a total of $3,570. Paying so much when the original issue was under $500 definitely isn't ideal. However, that is not the reason for my low review. For me, I feel they should have checked that the original problem was fixed before giving it back to me the first time. The biggest issue was how I was treated by the owner. I would not want anyone else to have to experience that I had. The other two workers were very polite and respectful.

I've used this garage for almost 20 years. This is my go-to place. Friendly, really experienced,…read more price is good. I've learned that I can count on them. And that's hard to find.

Went in for an inspection here because they were close by and had great reviews. They told me I…read moreneeded new bushings and a few other things to pass inspection which would cost about $350.00 dollars. As the pandemic rages on and I'm out of work I was looking to save a little money by taking it to my friends shop which is further away but I knew he would cut me a little break on the labor. Well, his boss (who I don't know personally)looked everything over and there is absolutely nothing wrong with the vehicle let alone nothing that would make the vehicle not pass inspection. He straight up told me they were screwing me. It passed and I am pissed. East end tried to take advantage of me and the worst part is they did so when there is a crisis going on. This behavior is predatory and disgusting. Don't trust them, especially now when we are all just trying to keep food on the table.

Barry is a great guy! Took his time to get to know me and fixed issues my previous mechanic had…read moremade. He also took the time to explain what needed to be done and why. I will not go anywhere else!

Haven't been to this place but Barry is a great guy! He saw my friend and I getting ready to change…read moreher tire at a gas station and immediately offered to help. Had the tire changed in five minutes and taught us both how to do it very easily. Would absolutely go to his shop now and just want everyone to know that you're visiting a real, honest guy when you go to this shop. Thanks Barry!

My 2017 Audi is in great condition and looks like new. While parked in a lot in Albany the…read morepassenger door was rubbed by the bumper of another car causing almost invisible damage which was more extensive than it appeared. Fortunately the person who did the damage was both honest and kind enough to leave a note which led to contact with their auto insurer. My auto mechanic recommended Auto Cosmetics and I am grateful. They analyzed the damage and provided a quote which Adam negotiated with the insurer to mutual satisfaction, truly a value added and In all ways they made me feel comfortable and cared for while the actual work was completed to perfection with my car looking new again. I would recommend Auto Cosmetics of Albany to anyone in need of their services. I'm very pleased and would certainly use them again anytime needed. Steve Lobel Slingerlands

They are very friendly. They got the job done. They get ur car done in the time you need. Have…read morea great personality

I had a major tire issue on Christmas Eve and stuck in Cohoes with no luck. I called several shops…read morebut no one was able to get me in. Also, no one had a rim for my tire as that was found to be bent. Once I found PCI on here, I gave them a call and the sweet lady who answered the phone (I believe her name was Shelly) was so cheerful and pleasant, she offered to order what I needed letting me know it wouldn't be there until at least after Christmas. She said she'd give me a call when it came and surely she did. Upon arrival, she gave us some Christmas cookies and even though they were super busy, she was able to help us out. They work very hard here so patience is a virtue. If you want to do business with honest people, don't hesitate to come here! Great people, great work! Super fair prices.

On vacation and needed a quick tire fixed! They got us right in for a tire repair! I couldn't be…read morehappier!