My son ended up in a ditch - DEEP in a ditch - and these guys were there right away to get him out…read more The poor driver had to shovel a ton of snow to do it, and wouldn't even let us help. Their business card is now in my wallet for future emergencies!

Quick and courteous !! Clearly Driver Roger L is out to make sure his company gets a great review!!read more

I would not recommend getting any type of service from this company, specifically the owner (Mike)…read more Not only was there a huge lack of communication on his end, but I was also charged WAY more than the initial price given to me AFTER being yelled at and completely disrespected by him over the phone. The biggest issue is how careless he was leading to my vehicle being damaged (two flat tires and ruined the steering column). Unsatisfied, to say the very least.

My car battery died in my garage due to an issue in the dashboard (Subaru recalled it later) and it…read morejust laughed at my 6 amp charger. Busy football weekend. Called AAA at 7 pm and Shane Strong himself was there in 20 minutes. Friendly and knowledgeable, he pinpointed the problem and quickly got me going. Isn't everything supposed to work like this??

Always helpful and friendly. They go out of their way to help. They also can get really busy, its…read moreworth waiting for them if you can.

5 stars is inadequate. A kind, friendly person provided immediate service at a very reasonable…read moreprice. He called right back and said he was in the area he could come right now. He beat me to my car. No problems, no drama, easy peesy. I felt like it was 30 years ago when people were nice and personalble and did what they said they would. Love him!!

Fantastic friendly gentleman responded quickly when i called came by early the next day picked my…read moresons car up and took it right over to the dealership i needed it at can not thank him enough and so polite you don't get that to much anymore definitely will call him again in the future if needing a tow.

I left the lights on my car overnight. I called GEICO to request roadside assistance. This is the…read morecompany that they used. At 6 AM I requested help to charge my battery. Half a day went by and they never showed up. when I first started calling, they weren't even answering the phone. when I finally did get them, which was several hours later, they keep saying 30 minutes, 30 minutes. are they ever going to show up?They left me stranded.

I can not thank you guys enough. Good Sam sourced you to put my spare tire on my 1994 Winnebago…read moreBrave. Justin was the mechanic sent to do this, I was no where near it. He called, he was professional and so helpful. My dad was there to in my place. I cannot say enough about Justins manners and professionalism. Thank you for working so hard in the mud. I own and operate my own shop and to not be there hurt to to the core but at the first call from Justin I knew I was set and could breathe easy. Thank you again. My dad had great things to say as well. We both thank you. God Bless and happy adventures always. Cathy

I have to admit it is not often I give 5 stars when I am upset with something, but after thinking…read moreabout it, it is not the establishments fault. I've been living 10 years now in Albany's Center Square, and I've had my share of parking tickets which were my fault. But one thing I do, is make sure and honor the temporary no parking signs in front of homes. Unfortunately, this time, the signs were not placed in the right locations, as should be, which is the homeowner's responsibility to remedy especially if someone removed them. I arrived home late last night from work and of course it was impossible to find parking. I saw an area with some, but there was a no parking sign for two spots in front of a home having construction done. I looked up two car lengths, and there was no sign in front of the tree in the open spot, so I took it. But there was another sign two spots up which I could not see, and even then, it was not for the location I was in. Seems like someone took down the sign that was in the middle. Anyways, next morning my Jeep is gone. Talk about being extremely upset, but this is Albany Center Square, and knowing how the parking is not the greatest for residents, I took a deep breath and sighed. The parking authority doesn't care about the residents when it comes to someone else's created problem. Anyways, since this was the first time, I didn't really know what to do. I callec the Albany Po Po, and they directed me to Capitol District Towing. I was concerned since my Jeep is old. But the lady at CDT was very helpful and apologetic, even though it wasn't her fault. I got there in time to get my Jeep, which was parked safely, and just like I left it. They looked like a class act, and will use them in the future for my towing needs. Hopefully, one that is not related to Albany Parking Authority towing it when they and the resident were the ones who were at wrong.

Chandler just came out and helped us with a flat. He was friendly quick and super helpful.read more

0 Stars. Got my car towed in Schenectady by a DIFFERENT COMPANY. When I called the city, I was told…read moreAC had my car. (Not their fault) BUT when I called their Schenectady office "Vinny" wanted to confirm my information then send me to the Albany location saying my car was there. Was sent on a wild goose chase by this company for them to not even have my car. Got to the Albany location and he asked about who I spoke with on the phone, told him not sure but they were rude. He instantly named Vinny. Don't know how their towing is, but I know they just wasted my whole day making me run around for a car they never had yet said they did.

My 16 year old got into an accident and Colonie police had AC towing tow my vehicle while I was on…read morevacation in Mexico so I had my mother go get me belonging out of the car and they wouldn't allow her to take anything from the vehicle nor would they allow my insurance company to come tow the vehicle to another location while I was away in Mexico for two weeks. When I called and spoke to the owner him and his college were very rude on The phone with me even cursing at me telling me they would like to see me try and come get my car which I own. They also would not accept a payment from me nor would they release my vehicle. They just wanted my car to sit there for the 2 weeks so they could collect payment and I have them on recording and plan to dispute the charges and contact the better business bureau for failing to release my vehicle or allowing me to have it towed out of their lot. I do not recommended them to anyone as they think they own your car once they tow it to their lot which is not the case! Don't let them screw you over like they are doing to me all because of greed and money they want for the two weeks I am in Mexico. I will continue to advocate and make sure this company doesn't get away with this in the future when someone is on vacation! Oh and don't bother when they post of your review and say please give us a call because they literally don't care about you or your well being only the simply penny of them being able to charge you for days of your car being on their lot because they refuse to take a payment over the phone and then I even offered to come with cash in hand and they still said I wasn't able to get my car! Like idk who this owner things he is but I'm not the one who's going to just let this go and I will be turning him in by him just taking cash sounds like he is tax evading and not claiming all the money his shops bring in so I'll be sure to contact the irs and have them looking into him for this as well cause it all sounds fishy to me maybe n next time he will decide to release my car and not keep it when he has no right to do so in the first place because he doesn't want to accept payment at this time so I told him since our calls are being recorded I won't have at anything after today for a payment because he failed to release my car! He the owner is such a dirt bag talking to his customers the way he does I hope everyone sees this review and doesn't call them for service cause I sure would never and any one in Colonie and also the Colonie police should not be contracted with them for tow service and I'll be sure to be contacting the board members and bringing this up in our village/town meetings and I hope he has the calls hyhqt claim to be recorders because I will be asking for them as well so they end your contract with the town we pay taxes in! Not to mention my sons football gear is in the car and they won't even allow my 16 year old to get his football gear for football so he is able to play until I get back from Mexico in 2 weeks he's such a piece of shxt and I'm going to make sure someone looks into his buisness as I am very unhappy with this!

My worst nightmare happened when I ran out of battery juice in a Hertz rental electric car at 3 AM…read morein the morning in the middle of nowhere. Lausen sent a Tow Truck Driver - Will- who went above and beyond to make sure that I was safe, that My Car was taken care of and ready to get me to my final destination, and that all was well. It was a harrowing situation and Lausen/Will went the extra mile. (Pun intended) Grateful. Thanks guys! - T

Was towed by a driver named Joe the other day off the Thruway. He was very unprofessional and took…read morewhat seemed like forever to get my car on the tow truck, seemed like he didn't know what he was doing either. Really wish companies would hire people who exactly know how to do a job properl.