I brought my 2012 Honda Civic HF to Rensselaer Honda cold. That is, the car had been lovingly…read moreserviced at Friendly Honda of Poughkeepsie since it was purchased, but since I moved to the capital district in 2017, that dealership was no longer convenient. It was time for a NYS inspection and an oil change, so despite the fact that Keeler Honda was closer, I opted to take the car to Rensselaer Honda. On the phone, they were very pleasant and welcoming, giving me a choice of appt times despite the end-of-year rush that hits service departments. They texted me twice on different days to make sure I was still planning on making the appt. It was simple to confirm both times. Arriving there, we drove right into the service garage and dropped off the car and keys. Jeanette was friendly and efficient, listing the oil change and NYS inspection as the items to be done. I signed off and my husband and I went to the waiting area, from where we could clearly see the garage area. There was a nice child area room, a separate quiet room and a coffee machine that provided quite a selection of beverages. Bottled water and snacks were also available. We sat in the open area near the large screen TV and simulated fireplaceA little over an hour later, the car was done for a total of $70.08. They did not try to price gouge me or search for "something" they could make money off of. Nice job, pleasant and quiet waiting area where you aren't in the middle of the showroom floor ( like Keeler Honda), and they will certainly get my return business. Update - 11/12/2019 The battery to my husband's 2016 Accord died suddenly this afternoon, so I tried to book an appt early tomorrow morning to get the battery replaced. No dice. In fact no early morning appts all week. No attempt to squeeze us in, which I find very disappointing. As a result, we had to go to Keeler Honda, because they made room for us Sorry, Rensselaer Honda, but if you want the business of any Albany driver, you need to make the room in your schedule for times when emergencies pop up.

On June 20th, my husband, myself and our 10 month old baby stepped into Rennselear Honda making the…read moreworst decision we could've made and gave them a shot. We test drove a 2108 Honda Pilot, after discussion with the sales rep we decided to move forward. After signing paperwork and leaving a deposit, he told us they did not the title for the vehicle due to an improper signature and that it should be there Monday, possibly Wednesday the latest. Needless to say the title never came. After two and a half weeks of waiting a less money in our pockets, we asked the dealership to provide us with some kind of compensation to keep us a float. Balancing a family on one car, with the expectation and verbal reassurance that this car would be in our driveway any day now- they agreed to give us a rental as we await the title. A week went by, more dates were promised, a tracking number was provided and the title never came. After a month waiting and a week with the rental the sales manager insisted we bring the rental back- because at this point we were an inconvenience and an expense. I would never recommend doing business with these people. They held onto us long enough to try and make a sale- and when they realized this title was not coming anytime soon after a month without a vehicle they decided to push us out. They lied to us over and over about the titles tracking and whereabouts, the previous owners involvement and the prior interested buyer who we later found out also pulled out after over a month waiting. Mike Smith is the biggest con artist out there and I wouldn't give him one penny off the ground if I found it :-) I would never recommend this dealership, and I suggest you stay clear of the headache. Invest your money literally anywhere else.

The best! Ray is an awesome mechanic and honest with reasonable prices! Highly recommend!!!read more

Always treated well. Ray is a very fair and nice man. Good mechanics. Glad I found this garageread more

They appear like nice people. I had 2 simple problems. They charged for a hour labor to fix-…read moreincredible and dishonest. Time to look for another mechanic.

They majorly helped me out when I came in off the street with scary loud brakes. Owner put three…read moreguys on the job so they could get it done before closing time. This was right before the huge snowstorm so it was a make-or-brake situation and I'm really grateful for their kindness to a stranger at Christmas time.

I bought a Subaru Crosstrek when my spouse did. I was convinced by sales staff it was the same just…read morea different color. But the chemical odor is horrible and I finally figured out she has the nice rubberized low odor floor mats like I had in my Subaru Forester that I bought in Troy six years ago and this car has cheaper odor filled thin cloth mats. I didn't realize that there would be a difference from one cross trek to another but there really is!! I feel like staff was kind and pleasant and that overall there was a miscommunication. When I tried the silver cross trek I presumed the red was the same. It's not. I have chemical sensitivity so this is a problem for me and I don't know that they are going to help me. By phone didn't work well when I called. The other perspective is that this is a different sized Crosstrek very much smaller. I didn't see any indicators of type variance outside the car w the rear bumper labels. I somehow missed it on purchase day.

Went in for service. Mike was extremely helpful. In and out. Very good experience. Would recommend…read moreto others 100%.

The last time I took my car to Glen to get new snow tires, he instead recommended cheaper…read moreall-season tires that he said were great (as well as being less expensive.) They got a workout this past weekend when I had to drive in 5 inches of unexpected snow. They didn't slide at all and were every bit as good as my previous snow tires. Glen knows his stuff and is honest! He has worked on my car several times now and I've had a wonderful experience with him every time.

We've been going to Ernie's for many many years. We have four cars and we would not let anyone else…read morelook at our cars except Ernie's. They are beyond fair, honest, and so reasonable that when my car broke down over 30 miles away I paid for the mileage to have it towed there because I knew that they would take care of me and they truly did. There is nowhere in this area that I would ever go Except Ernie's.

Called to see if they could check what was wrong with my car because it was making a terrible noise…read moreand I was afraid to drive it. Mike said to bring it in and they would check it out. Turns out I needed rear brakes and rotors asap. They repaired my car right away. Gave excellent service in a professional, friendly shop. So thankful for Mike and his crew! Will recommend them highly!

As a woman going in to a dealership by myself, I was a bit nervous. Chuck was a great, no pressure…read moresalesman and knew the car. Jamil, who helped me with the finance portion, was amazing and saved me a lot. This is my first time at the new building on upper Central. It's beautiful!

Scheduling service is a nightmare from this place I always want you to leave the car half the time…read moreit's usually more than a day services. The work is done well, but I shouldn't have to leave a car for an oil change that's been scheduled weeks in advance...

Larry Lombardo was kind enough to squeeze me in during a trip back to Albany to see family and…read morefriends. He accommodated my haphazard schedule and was -- as everyone has said -- fair on pricing and speed. I wish I had more time to complete the other work my car needs, as it's rare to find a mechanic that doesn't upsell or take advantage (particularly of women). Bottom line: Highly recommended.

Consistently great service at Avery fair prices. Always seems to fit our cars in despite being…read moreextremely busy. First class!