I have used Len and Sons twice now and have been happy both times. The first time I called was for routine maintenance. The technician arrived, was pleasant and professional, and me hvac unit worked fine afterward.
The second time we were suddenly hit with a heat wave after a cool spring. My fan came on but the unit outside did not. It was on a weekend and I figured I would survive. First thing Monday I called Len and Sons once again and requested the same technician. Unfortunately he was not available until Tuesday, so I requested to be put on the schedule for the same day. My big fear was they were going to try and tell me I needed a new HVAC unit since mine is older.
Len himself called and told me a tech would be out. I waited outside under a tree where there was some breeze for cooling. While waiting my neighbor came out and said her unit was not working either. At least I made her day and told her a technician was on the way.
Soon the tech arrived and even though it was now 95 degrees, in the middle of the afternoon, and there are quite a few steps to climb between the air handler and outside heat exchanger, the technician hustled and soon had the problem diagnosed. What a relief, didn't even mention he thought the unit needed replaced. In short time both my house, and my neighbors, were fixed and cooling down.
Pleasantly surprised and very happy! read more