We hired this "CON"tractor to do our patio in 2019 and from the start it was total disaster. Untrained workers who were drinking alcohol at the job, trash our yard, the neighbors yard. The owner Bob a fast talker who claimed to have 29 years experience proved to be all lies. fast forward six months past the completion of the project I started noticing numerous cracks thru out the entire concrete patio. trying to negotiate with bob to get a answers and possibly a repair mitigation was futile as he never admitted to that he could not see the cracks and or there was any problem. We paid over 24K for this project which I can not emphasize NEVER use this company for any work. He and wife were quick to bash and arrogantly denied any wrong doing thru out the process of the mitigations which end up with no results from them. I have pictures to back up wording on this review if anyone cares to see. In the words of Bob Montoya in 29 years of experience he had never had any complaints from anyone. I called him out on this and I told him that he was a liar as it has proven from the reviews I have seen, his bad workmanship and tactics of bad business he continues to do.
Here is their reply to review to the BBB
Business response
07/29/2022
Dear BBB,
This customer is falsely making accusations that he has never mentioned to LEM Landscaping, to *** or to myself, he did make a comment about a pipe on his neighbor's yard, and was treating our crew and *** so badly, that his wife made him go inside, BUT YET, they wanted us to continue working on the job. WE COMPLETED the job, came out and fixed a couple minor complaints and THEY PAID IN FULL. If he was SO UPSET, and so unhappy with our work, he many opportunities to remove us from the job.
7 months later according to his complaint, he said he noticed a crack, but he didn't notify LEM until June 20th over 30 days after he noticed it. So *** came out on 7/6 is not an extended period of time, but actually quite prompt given the holidays. Again, he was rude and aggressive, and *** told him he would get our guys out here to look at the issue and repair it and WE WOULD EXTEND THE WARRANTY OUT ANOTHER YEAR, not until October 2022. We gave him that extended warrantly in writing that would apply after we fixed his concrete.
****************** continued harrassment and false statements, and we still were willing to come out and fix his issue and review the job. However, he wrote us on 7/15, telling us that he wouldn't let us come out unless we could tell him what the procedure and process would be, SO HE IS NOT GIVING US AN OPPORTUNITY to fix the issue.
(The above is false as I tried working with Bob and on numerous times I asked to see what his repairs would entail and he did not know as he was always saying my supervisor Juan will handle the fixes, I asked for details of the repairs and he did not know or refuse to provide me with any details)
His requests and stories change with every email or phone conversation that we have with him.
This is the last paragraph he wrote to us
*****: I will need in writing the process and procedure that you will be implementing when if you do decide to come and attempt to do your repairs. I will also need in writing what type of warranty you will implement with your repairs to assure me that it will not make matters worse. Until I receive the above requested in writing the repairs will not be allowed.
We cannot tell him what the process and procedure is until our crew/******* looks at the job. We offered to fix the problem and extend our warranty an additional year and we have been met with roadblocks and now additional false allegations.
While it is never our desire to have any customer be unhappy with our business, ************** is a customer that is very difficult to work with, he is rude, condescending and barks at us, instead of having an adult conversation. We understand he is upset, and we want to fix the problem, but his tone, attitude and behavior and now false allegation isn't the way to get anyone to work with them. He isn't a concrete expert and doesn't understand this is a warranty issue and his obnoxious and abrasive comments and tone...doesn't make working with this customer on the warranty issue any easier. We are only willing to come out and tell him what we will do to warranty the issue and repair it per the terms of his warranty that he initialed and signed off on. LASTLY AND MOST IMPORTANTLY, If he was this dissatisfied with our work, he never addressed it when we asked for final payment and he never asked for any discount at the end. Therefore, we feel that this proves that he is making false allegations against LEM LANDSCAPING.
I address every concern with Bob from the start of the project, and every time I did all I got from him was rebut and arguments, in at one point I stop the work until we discuss the problems and he still continue to argumentative never taking accountability. read more