I would like to note this has nothing to do with the food, location or atmosphere, this has everything to do with Marilyn from Legs of Diamond.
I made the reservation close to 5pm on Thursday for an 8:15pm reservation on Saturday. This is not for myself, this is for a clients friends birthday.
I received an alert later that the reservation had been cancelled, and I texted the number asking what happened (which is how the reservation was cancelled). I received a call from the number with an explanation about the COVID out break in the reservation group and very quickly in the end was advised about the $20 cancellation fee per person before she wanted to hang up the phone. This part and what happens next is the reason I am writing a yelp review.
I then asked, even for a COVID exposure?
She then rudely advises the size of the restaurant, how the table of 6 affected them, how it is a family long weekend last minute and how this would financially negatively impact them. She advises that she was sorry and there was nothing she can do about it.
I then share and ask, how was it possible to make a reservation on Thursday for 6 people last minute if it is really going to negatively impact? As you said it is family long weekend and mentioned how there will definitely be walk ins wanting a table. It's Whistler on a Saturday, the fact that she was implying that there are not enough people, yet at the same time, saying how busy of a time it is, is so hypercritical.
She then cuts me off and says how she has to go because there are people walking in and asked that I do not call back.
I completely understand the impact COVID has had on businesses. If this was a dead week or during the week, I can see how the restaurant was banking on our table. However, as she brought up, it is family long weekend, Whistler is busy, and they are easily going to be able to fill the space and more. Additionally, this is due to a true COVID exposure. I would honestly been fine with the cancellation fee if she could have just handled it better and was will to work with a reschedule or something, but Marilyn was not allowing it.
It's a shame this is the first experience we are having with Legs of Diamond and unless something is changed, I cannot and will not recommend this place. read more