Frustrating experience with incomplete repairs, poor communication, licensing issues, and…read moreundisclosed installation methods. I hired Performance Windows for a full window replacement at my home in Reno. They offered free labor because the home was supposed to be used as a display/advertising house. We financed the project through a third-party lender. From the beginning, there were problems: * The itemized invoice lacked a clear breakdown of materials versus labor. * When I requested the contractor's license, they gave me a Nevada license number belonging to a different company (Sky View Windows and Doors) that was suspended at the time for a DIR violation. They also provided an expired Utah license for the lead installer. After repeated requests and verification through the Nevada State Contractors Board, the Sky View license was eventually reinstated, but the lack of transparency was concerning. * Performance Windows operates mainly as a sales company and uses Sky View as the installation crew. This was not clearly explained upfront. * They did not disclose that they would overlay the new windows onto the old existing surrounding wood frames. When the old windows were removed, this loosened those wooden frames from the wall and created gaps. Those gaps later caused leaks. After installation, multiple repairs were needed: * A sliding door screen needed replacement (this was eventually completed). * A dining room window started leaking after heavy rain. The crew sealed the original wood panel that had been ripped out during the initial install. The sealant had to dry before testing, so I still don't know if the leak is truly fixed. * Bathroom and laundry room windows were supposed to get proper frame replacements. Instead, the installer only cut plastic pieces, which exposed holes. The smaller bathroom windows still do not open fully -- they claim this is "part of their design." * There was also a gap in the flooring caused by the smaller slider door installation. Beyond the repairs, the overall performance of the new windows has been disappointing: * Even though the windows may look better, our house is noticeably hotter than it was with the old windows. * We are now getting bugs coming into the house. Communication and scheduling were consistently poor: * Appointments were missed or delayed. * On one visit, the installer arrived late, a different crew showed up first with no knowledge of the other repairs, and the main installer forgot several items and had to leave mid-visit to buy supplies at Home Depot. * The crew often seemed rushed to finish and leave. While the sliding door screen was eventually replaced, the overall handling of the project has been disappointing. Multiple issues remain unresolved or only partially addressed. The combination of incomplete work, undisclosed installation methods, performance problems, and lack of professionalism made this a stressful experience. I would not recommend Performance Windows. If you're considering them, verify their contractor licensing status independently through the Nevada State Contractors Board, ask detailed questions about their installation method (especially whether they overlay onto existing frames), and get everything in writing before signing.

Despite a clearly marked and posted "No Soliciting" sign on the front door, Brandon from the…read moremarketing team knocked on my door to upgrade my windows. He proposed my "beautiful home" for their advertising campaign. I would be responsible for 50% of the cost, provided I agreed to post a sign in my yard for 6 months advertising their business, wrote up a positive review about their installation and the windows themselves, and agree to have my home photographed for up to a year for their advertising, no compensation to me. I listened to the whole speech without interrupting. He looked at a good time today (during the Holidays) to see when he could send someone over to go over options. I told him I wasn't interested to which he responded "You could have started with that". Read the sign buddy. You wasted your own time knocking on the door and jumping into your sales pitch. I was quiet, polite, and let you do your thing.

we needed a glass in our window .we thought we might need a new window but they said no and saved…read moreus money !They were very polite ,friendly and on time because some aren;t or don't show up.They were fast and professional and friendly .

I went into the place to get an update on my custom shower glass and to have a rock chip repaired…read moreon my car. There was one guy in an office and nobody else. I waited a few minutes, nobody came in, the guy in the office started talking on his phone. TEN MINUTES I stood there with an occasional "Hello?". Bupkis. I finally gave up (what else could I do?) and left. Went to Precision Auto Glass nearby and they helped me IMMEDIATELY. Took them less time for my repair than the time I stood alone at Valley glass looking like a fool.

My experience with Vantage Windows was great from start to finish. I had a gal come and we set up…read morean appointment with in 15 mins to have Jaren come and walk me through it all. He was nice and very informative. I ordered what I could afford now ( which was not many windows) and he was just fine with that. Another person cam out and measured and they kept me in the loop when my windows got started and informed me when they were done and set up the appointment the next week to install. Alside came and stilled my windows, they kept me informed when they were coming, they were on time. The take out and put in of the few windows I did were very fast. Lees crew did amazing job. Cleaned up the mess, and showed me how my new windows work. My new windows look great (makes the old ones look bad lol) I will be getting more once i pay off these one. Thank you Vantage and Alside. Great Job.

From the owner: Vantage Windows is an authorized dealer for Alside, the largest window manufacturer in the United…read moreStates. Vantage Windows brings personalized service and expert window and door installation to homeowners across Utah. We specialize in custom made vinyl windows and installations at a reasonable cost. With two decades of hands-on experience, our team of skilled professionals brings a wealth of knowledge and expertise to every project. We specialize in a wide range of services, including residential window replacement, installation, and repair. Whether you are looking to upgrade your home’s energy efficiency, enhance its aesthetic appeal, or ensure the safety and security of your property, we have the right solution for you.

My split level house is 27 years old, and three of the four levels have original contractor grade…read morewindows. 3 or 4 years ago Renewal by Anderson replaced two windows and a slider door. While I think they did a good job and I like their products, they were super expensive and I still had 14 more windows that needed to be replaced. In May of this year I started to seriously consider getting the rest replaced. Enter Alpine Exteriors. They provided the third bid and landed in the middle price wise. They were considerably less expensive than Champion (no surprise) and slightly more expensive than a no name company that came out selling cheap quality windows. But Alpine Exteriors quality, service, and selection really stood out. I met with the owner, Hiram Molloy, at my home and there was zero sales pressure and no games. He has access to a number of different windows at all different price points, so he was able to find something in my budget and a quality I was happy with. They were installed a couple weeks ago and that was the real test. I'm pretty OCD and I want perfection. I'm never fully satisfied because that would be impossible, but the installers did a nice job. They were friendly and detail oriented. I asked a lot of questions and spent a fair amount of time watching the install and they were courteous and obviously knew what they were doing. They also cleaned up the mess and used preventative measures around my furniture to keep the mess at a minimum. Upon final cleanup they collected all the stickers from the windows and placed them on copy paper so I could apply for the rebate. Hiram followed through on his promise and mailed me all the rebate paperwork with instructions. If you are looking for a quality window company that offers a competitive price and does what they say they are going to do, look no further than Alpine Exteriors.

I made the mistake of signing with someone who rang my doorbell and reminded me of how old and…read moreawful our windows were, and they needed to be replaced. I think I did it out of guilt, but the next day felt terrible. Fortunately, I was able to void the contract and do a search for a better window company. I found it. Alpine Exteriors was by far the best choice. From start to finish, the process was simple, and we have nine great new windows! When we can afford to do the rest, we will definitely go with Hiram Molloy and Alpine Exteriors again.

Good explanation of window e-coating. Helpful during ordering. Ordered windows, which arrived in a…read morecouple weeks. Window installation was quick. They made it look easy. No water in the house despite an ongoing sprinkle.

Called and talked to Saddler the day before. He stated he would come the next day no problem. Never…read moreshowed up or return phone calls! Left Texts and phone messages .. Never received a response. Stayed home all day..what a waste of time. If I could leave a -* I would.

I used this business 5 years ago for 17 windows and I had a great experience. Their estimates are…read morevery detailed and are emailed over right away. The communication with them was also great. I just got 2 more windows and one sliding glass door replaced last week and they once again delivered great service and product! I can't recommend them enough!

Update: As soon as Dave heard about the holes, he sent someone out the next morning to repair them…read more I appreciate that they worked so hard to make our experience perfect. If I could throw another star their way, I would. But Yelp limits me to five. There's something magical about sitting by an open window, feeling the gentle breeze. I have not been able to experience that in the past few years, as the windows in my house have been broken and unable to open. So I finally bit the bullet and reached out to HomeStar Windows and Doors to get a bid to replace them. Dave came out to measure and gave me a bid promptly. He did not put on the pressure, but gave me options-"good, better, best" and thoroughly explained the difference. We decided to go through with the replacement and got on the schedule. We also decided to replace the blinds with shutters and asked to coordinate the installation to happen around the same time. Well, the windows were ready to be installed sooner than we anticipated, and Dave offered to cover the cost of having the old blinds taken down and reinstalled so we could go ahead with the window installation before the shutters. It also landed on a day that we would be out of town, so they offered to text me when they arrived and then again when they left for the day. It was nice to get those updates so I was aware of when people would be in my house. When we returned home, the new windows were in and all the old ones were taken away. It made my life easy! All I needed to do was put furniture back that I had moved for them. There were also some holes in walls that I'll need to patch that looked like had been made when the windows were removed. And now, I sit by an open window (that I was able to open with one finger rather than the gargantuan effort it used to take) and enjoy the nice breeze. I shouldn't have waited so long.

Caiden was great to work with. Not only was he the cheapest for repairing our window, he was quick!…read moreHe was professional, polite, and did an excellent job. Would recommend JDI Windows over the big companies for sure!

I usually don't review anyone but I felt like they deserved it because they treated me so well. I…read moreended up choosing them because they really know what they are doing, so I don't have to worry about problems down the road on such a big investment. Rex helped me and found out what I was looking for then matched me to the right windows. I was going to do it myself but after seeing them do the work I was so glad I had them take care of it all. Sure beats getting the house all dusty myself tryinh to get everything perfect like they did.

I make it a habit to support local businesses. I will pay more, I will be more patient, and I will…read morego out of my way to make sure that local businesses are supported. Today I entered the store Looking for a piece of glass for my picture frame. One of the shop workers (big brown cowboy hat) was helping a customer. I was patient. I waited. After about 20 minutes she finally acknowledged that I was waiting indicating that she would be right with me. I waited another 10 minutes and then thought maybe I should go wash my car and when I come back maybe it would be more convenient for her. I came back, entered the store, and she was just finishing up with another customer. I stood at the front desk and again waited for just a few minutes when another employee asked if I was being helped. When I said no, the lady and the big cowboy hat told her "I know," The customer she was finishing up with left the store. Then the store worker started tidying up the front desk, putting things away and organizing things here and there. I just didn't have the patience for that. While I think I am generally patient and especially with our local businesses, there was something very much lacking in that customer service interaction today.

They might be a little slow helping a customer but through the years we have lived nearby and have…read morehad a sliding glass door replaced, a picture framed, a windshield crack filled and a skylight installed with very nice, all around service.