We received three bids for the roofing job on the hip roof of our old home on the east side of Salt Lake City. One or two of our neighbors had used VIP for roofing jobs, and were pleased with their prices and work. VIP was below the price quoted by the other two companies who bid our job. Travis, their estimator, went up on the roof with me, the homeowner, and also checked in the attic to verify how the old roof had been done, recommending OSB plywood sheathing over the 1 X 8 boards that had been used on the original roof to make the roof stronger, and more resistant to earthquake damage. He explained how the work should be done for a quality job, and the shingles he recommended (CertainTeed Landmark architectural shingles) which are one of the higher quality shingles on the market. As we couldn't begin the roof work until the roof had been tied down into the unreinforced bricks in the outer walls of the home, VIP couldn't begin work until the tie-down had been completed. The other contractor was slow getting tot he job for various reasons; Travis stayed in touch with us as we updated him on the tie-down job, and had his crew come immediately as soon as the other contractor was done, though that meant working in October when it was rainy and cold. We shared hot chocolate and cookies on the colder wetter days with the crew. We were impressed with Andres and his two brothers and their helper who showed up to do the work. They worked very hard and fast from morning until dark, twice working until past dark with lights to finish the work needed for that day. They were respectful, responsive, and cleaned up well. Andres spoke some English, and was patient with me as I used what Spanish I knew. I probably should have suggested a written contract for the work; we didn't use one, We would hire VIP again. They were patient, flexible on scheduling,, and all their people, from their office billing agent, to their estimator and their roofing crew were good to work with. read more

A glossy door hanger was left at our house by VIP roofing. The hanger proclaimed that someone on our street was having work done by them. We have been needing our 7'x20' shed roof redone. It is attached to our house and is a low pitch roof about 7' off the ground. I am over 70 years old and figured that my neighbor (that I personally don't know) had checked out the company. I had one of the company employees named Travis come out and quoted me $1,850.00 to reroof, take the old roofing materials off and also replace a 2' strip of plywood the length of the roof. I had them do it. A couple of my friends said that I was ripped off because that was way too much money. It took one of their guys less than a day to do it. I called the sales person and explained that I was told that I was overcharged and the guy said that he was offended that I was questioning his integrity. He said that twice. I said I wanted to be treated fairly and not be taken advantage of with me being a senior citizen. He finally said that he would have someone at the company review it and get back to me. When a sales person says they are offended by a customer questioning treatment and charges, that raised a red flag with me. I then researched and called a well reviewed roofing company and without explaining what I went through, I asked for a ball park quote for what we needed. I was shocked to be told a price of $600 to $850 less. I then explained my situation to him. He had empathy for me but suggested that I review VIP Roofing in a number of places to warn other people. UPDATE. There was no company review and Travis sent me this text about a week later..."Good morning Ed. I ran a job cost for your job. With a couple of less hours for Enrique and some materials he had from another job, the new total cost is $1700. I'll have my office manager send a new invoice." I certainly feel taken advantage of and will post this sad tale in a few places. If you are reading this Caveat Emptor-buyer beware. read more

This is a horrible company. I live in a townhouse and my neighbor 3 houses down hired these people to repair her roof. They put all their equipment and ladder on my house and destroyed my grass and garden as they replaced the old shingles. They put a tarp in my driveway and I could not use my own garage and never asked for my permission. I called the company and whom ever I talked to was rude and just did not want to deal with me. DO NOT USE THIS COMPANY!!!!! read more

The person I spoke with was very unwilling to capture my business. He was unfriendly in his verbiage, but he was responsive, which is why I'll provide 2 stars. He said they cannot lower the price to match another quote I received as it will impact the quality of the work they do. Having been to the park the day before and seeing a young adult wearing a VIP Roofing sweat shirt playing around and acting like a 'tough guy', I'm quite turned off by this company. It appears they have low standards for employees and high standards for customer wallets. Please do be careful of this company. My first interactions were not what I would call ideal. read more

I have worked with VIP roofing for nearly two years, recommending them to all of my clients who need roof repairs or even a full roof replacement! They are easy to work with, and their reliability and quality of work is unmatched read more

I would 100% recommend VIP roofing. The owner and crew were professional and competent. VIP came out over the winter to patch a hole that was letting water into the house. They were able to fix the hole and keep us dry until the spring when we did a full roof replacement. The crew was on time, tidy and did an amazing job on our roof. We are very happy with our experience with VIP roofing. read more

Our roof had a leak, home adviser sent my info to VIP roofing, later I was contacted by a man named Travis. We set up an appointment for the following day to inspect the roof. He showed up promptly looked at the roof and suggested a plan to fix the leak for the next day, but to my surprise, nobody showed up. I called him several times, left text messages, finally gave up. These people don't care about you, they just cherry-pick the jobs most profitable, I had no problem if I was told they don't want to accept the job, but not wasting a day waiting for them. read more

We had a great experience getting our roof replaced with VIP Roofing. They came out to do the estimate the day we called! The estimate was very reasonably priced. They spent time explaining all of the possible options and answering our questions. The actual bill was the same as the estimate (which I appreciate because often with contractors it ends up being much more). They scheduled us quickly and finished the entire job in a few days. And we had to replace the entire roof. They cleaned up all of their mess, the roof is beautiful, the work and materials are high quality, and the contractor has come out to check on our satisfaction. Very pleased and would highly recommend this company. We already have! read more

VIP Roofing did a great job on our roof! They stripped 2 layers of asphalt shingles and laid 3000 sq. ft. of new architectural asphalt. The friendly, hardworking crew arrived on time and worked diligently from start of day straight to the end. I have no complaints and would defiantly hire them again. I also feel very comfortable referring them to friends and family as I found VIP Roofing's rate to be very competitive and quality production very high. VIP's salesman, Travis Lloyd, is also very friendly and helpful. Through a follow-up satisfaction call from Travis, I expressed a desire for the original ridge vent to be extended and they took care of my request, no questions asked - THANK YOU! You should consider VIP Roofing as a viable option. I did have a few cheaper bids from other companies, but the reviews on those competitors just didn't add up. My brother went with the cheapest bid in Tulsa and regretted it. Do your homework it will pay off. VIP Roofing is the company to go with! read more

VIP did our roof a few years back and did excellent work. Ours is an old house and the previous owners had done some 'interesting' things and they went above and beyond to fix those things even though it wasn't a part of our original agreement. They also took some time to fix some stacks on our roof and set them up to prevent possible leaking in the future. Highly recommend them. read more

Although Max came to see me for my roof repair, his crew never showed up. Had to drill holes in my ceiling to let the water out. 5 texts and 2 phone calls later that was not responded to they have just left me hanging. Don't waste your time read more

I would not recommend VIP Roofing. They never keep their commitments. The people that come out to do the work never know what they are supposed to do. It took several visits for them to finish a simple roof repair. I had to keep following up with them to get them to come out and finish the job. Each time they said they would be out to finish it, they would come up with some excuse as to why they didn't show up. They left with a mess everywhere that I got to clean up myself. read more