This started out great. i trusted Matt when he came out and did an estimate. so much so that we added gutters and guards and extra facia wrap. the problem started when the siding was sliding off, then parts fell off. on 7/17/21 Dave ,the crew chief came out. after a heated discussion he went on the roof with my husband and had to admit our concerns were founded. on 9/7/21 Dave called to say the materials were in and will schedule job for end of the month. that came and went. on 10/4/21 called Dave and the owner, Chandler. to voice mail. 10/7 called again and stated would go thru BBB. filed that day: 28b1c274-2777-11ec-a163-0e63a1194 case number. 10/11/21 a worker on original job, Chris showed up, no phone ahead. He stated materials just arrived. when I asked he told me Dave and Lance were fired. He has no contact with Chandler either. I called again, went to voicemail. asked for him to call and make this job right. the new siding is a different lot, sturdier, but the other roofing issues are not on him to fix, that is on Chandler, the owner who will not respond to phone calls. when you are sold a product with a lifetime guarantee you expect to be able to communicate with the company. it would be interesting to check out the testimonials they have and the couple pictured. are they still happy? my picture was taken, before the job was even started. it raised a red flag in my mind but I went along with it. we are going to have tp pay someone else to resolve these issues. we may then pursue this in court. leslie thomas read more