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    Legacy Rock Engraving

    5.0 (1 review)
    Closed 9:00 am - 6:00 pm

    Services - Legacy Rock Engraving

    Engraving

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    Sign Crafters

    Sign Crafters

    (2 reviews)

    Meeting Micah Rush and finding out what his business does was eye-opening. I learned that he does…read morebusiness to business wholesale bulk orders. Sign crafters has the expertise to create custom murals, raised lettering, cut out lettering, and more. If you can imagine it he can create it. His keep business local mentality is combined with a non-competitive spirit. He believes in collaborating with the local community to keep all business local. If someone has referred their customer to him he keeps in mind that this referral continues to be their customer. If said customer comes back to undercut or bypass vendor number one Micah calls the referring business first to find out their desire for him to bid or not. I find this impressive.

    We agreed on the creation and installation of a menu board for my restaurant on Dec. 21st 2018…read more They dragged production until March 2019. After I paid them in FULL at the end of February, for the boards and installation, I heard nothing from them. I finally contact Shiloh Jones on March 10th to ask what was going on. Was finally told we could do the installation on Friday, March the 22nd. On installation day, they sent an incompetent kid with some double side sticky tape and a tube of glue. He couldn't make the menu board hold. He put it up and within 1 minute the board fell and broke at several places. He was clueless as what to do so he said he needed to leave and find other things to try. Our restaurant was opening so we needed the menu up right away. My husband and I nailed the board hoping it would temporarily hold at least till the end of business hours. Afterward, we went to Home Depot and bought material to secure the boards up. The following Monday, I went to talk to the owner Micah Rush, asking for the reimbursement of the installation fee, I didn't even ask for a reimbursement for the broken menu board, just the installation fee (because their guy didn't install anything, just broke the board). Micah Rush said he couldn't reimburse me yet and needed to investigate what happened first. He said he will be in touch. He hasn't. I have called a few times and left messages but he hasn't returned my calls. It has been 2 months now with nothing. I have contacted the BBB and will be taking him to small claim court if BBB can't resolve our issue. I just feel I need to warn others about their dishonesty and horrible service. Also, I want to point out, they have really good reviews on Google but that was from years ago when they had a young lady named Morgan working there. She was the reason I agreed to go with them, then one day they told me she no longer was working there. The new sale rep name Shiloh Jones is very dishonest and is full of lies and excuses. During the whole time they were dragging their feet, twice she has acted like the ball was dropped on my end, saying she never got confirmation of this or that... As though email didn't leave trails. With all the other signs company available in Salem, you should really consider another one for your signs needs. I have since got more signage services and product from Fast Sign, also in Salem and they have been great.

    Legacy Rock Engraving - engraving - Updated May 2026

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