I've been meaning to stop by the new store for some time, but haven't had a chance due to working some longer hours and therefore not having time to make jewelry. When I was less busy and more into making jewelry, I used to stop over by the old shop on 23rd a couple of times a month. However, a friend gave me some beads, and asked me to design and make some bracelets for her, so it was time to stop by and visit the new store.
I had heard it was in larger quarters at 6th & Washington, so I had great hopes that there would be more basic findings & supplies available. For instance, I enjoy making rings, but have to order out or go to bigger chain stores to find a variety, and I'd really prefer buying not only local but close to home. They have only one ring form available. They carry a relatively limited supply of findings. They have increased their counter space to feature jewelry and other items made of more expensive items and findings (precious stones, silver chain, turquoise jewelry, and the like) and increased their space for teaching classes. I'm sure these are the money makers, and one can't blame them for doing that at all, but I think some energy could have been put into a greater selection of findings for those of us at-home jewelry makers who do after all give them a lot of support and money (in smaller amounts I admit) over time.
Their customer service is overall pretty good, but not stellar. I stepped into the store and started making my bead choices. I was working on that for several minutes before I was greeted. The two ladies who were manning the counter, however, went right back into their conversation. The younger woman was troubled by something, and the older woman was trying to counsel her, and then they started slamming Tri-Met. To tell you the truth, when I stop by stores like this, I'm there to relax, indulge in creative fantasies, and think about what pretty new project I can design and make. I'm not there to listen to counseling sessions and other businesses getting slammed. Their conversation disturbed and distracted me so much that I finally gave up, bought the couple of handfuls of beads I had chosen, and escaped. I would have spent more time and money, but I just couldn't take all the negativity. I wonder if some light music playing in the background would help customers focus more on looking at their products and considering purchases rather than having to listen to negative background chatter.
I know it sounds like I just kicked them in the rear with my critique, but I will return. Once one does get up to the cashier, the conversation picks up about what project a person is working on. The cashier pointed me towards some similar beads to what I was buying, thinking they might be less expensive, but they weren't just the right color. I do appreciate that. The store is cozy and friendly still, and the items I do buy here are of great quality. I appreciate that they're close to home as well, and eventually I do want to take one of their classes. I hope in the future they will work a little harder on a wider selection of findings and less personal chatter and negativity when customers are in the store. I really do want them to continue to be my beading store of choice and to succeed in the downtown core area. read more