So, I need to first share a short disappointing story, but I promise it has a GREAT ending:…read more
Originally, I was waiting for a different flooring company to come over to evaluate & quote both our bathroom floors. These two bathrooms had
W-to-W carpet (not a fan of W-to-W carpets in bathrooms.) I scheduled w/ the different company 1 to 2 weeks in advance for a quote and made other plans accordingly. On the day of, the other company was supposed to come over as scheduled but they were already delinquent 1/2 an hour. Instead, I get a phone call from one of their field techs asking me if they could change the meeting time, made excuses on why they couldn't come on time, etc... Instead of getting angry, I made an excuse and said, "let me get back to you..." NOT - cynical/ devious I know, but I am tired of those types of companies not properly calling in advance and rescheduling accordingly.
In the meantime, I politely hung up with the infamous field tech, went on YELP, and started looking for 5-star flooring companies. I noticed this: CENTRAL VALLEY FLOOR DESIGN company, I called and spoke with Ben S. (S - For Savior-lol); I explained my situation, and that same day, NO JOKE, Ben came out - evaluated, and quoted my floors, and later that day we tentatively agreed on a floor type, even went to their showroom days later and looked at other alternatives and decided on the original floor type. No pressure, no bad attitudes, no excuses, and in my opinion the price was fair. We had a very pleasant experience! So, my bride and I scheduled for them to come out in a few weeks because of schedule conflicts. CENTRAL VALLEY FLOOR DESIGN field techs came out as planned and on time, and completed both bathrooms in one day, with no issues.
We were VERY, VERY HAPPY with the product and my wife received her early Christmas present. If I could give more stars I would.
YES, as of 12/16/22, we recommend CENTRAL VALLEY FLOOR DESIGN to our friends and neighbors...