Nice office but very disorganized. They had to reschedule my appointment. When I arrived they were unable to locate my dental insurance despite providing them member ID, Group name, plan name, etc. I also provided them with medical insurance info. My appointment was 1:15pm and we didn't get seen till 2:45pm. I had to wait over an hour with my 6 year old. The lady on the phone who I had to speak to, to verify insurance (while there for my appointment) tried to tell me someone called me to tell me there was an issue with insurance (and it not coming up) and no one ever did. Someone only called to reschedule my appointment. They need to get their act together and ensure all insurance info is taken care of and cleared before the appointment date and time. They have a Union City office and Elizabeth office and the two offices seem to lose info and follow up between the back and forth. They only see kids at the Elizabeth office. Expect to wait a while to be seen despite the appointment time. I had a dentist appointment in Hoboken 2 weeks prior, with the exact same insurance, and had zero issue with insurance and was in and out with zero issue. read more