On Tuesday, December 24, we ordered $75 worth of food, which was delivered to us. Unfortunately, the order was incorrect. We immediately called the restaurant to inform them of the issue and offered to return the food. However, we were told not to bring it back because the restaurant was about to close. The manager assured us that we could come back another day to resolve the issue.
Today, Saturday afternoon, we called to follow up based on that promise. After explaining the situation, the manager refused to honor his word, claiming he would lose too much money. We pointed out that we also suffered a loss because our food was not edible: the fried rice was burnt, the General Tso's chicken was overly soft, the combination fried rice and shrimp fried rice were incorrect, and the cheese rangoons were hard. All we wanted was for our order to be made correctly.
Instead of resolving the issue, the manager hung up on us. After repeated attempts to call back, he finally answered, but only after we mentioned reporting the situation.
If you're going to serve our community, you need to do better. This kind of service and treatment is unacceptable. We deserve better as customers.
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