Walked in and immediately was greeted by great customer service. It feels so inhumane to be writing this lovely review although I don't remember the names I was given of the staff. The manager on duty accommodated my request and was super pleasing! Best Ledo's I've ever experienced in the DMV area! Definitely will going back again and again andddd again! Thanks team Great business read more

I put in a pick up order over the phone, when my husband arrived, I noticed there was no chicken in the salad. When I called the store the cashier stated that she personally packed my bag and that there is chicken on the salad I had to put my glasses on to see 5 pieces of chicken and 11 croutons. I went to the store and the cashier stated that I was doing too much and that she has mental problems and she can put her hands on me and not get fired. She thought I was recording her and stated that she would record me, I told her I don't give a rats a@@ about that and I can do better than record. That's why I am writing this post and showing picture. The customer service in landover is horrible for the cashier to be arguing with you about a refund is insane. When the GM called back because the cashier did not know how to do a refund ( really!!!) she stated that she would have cussed me out but she is having a good day. The chef did ask me to step to the side and asked me if I wanted him to remake it, Absolutely not, Customer service is big for me. I wanted a refund. By my husband purchasing the food he had go back to the store to get our money back. Don't waste your time, energy or patience read more

Ledo Pizza - Pizza Near Me - Cheverly, Maryland

This was the worst Ledo's I've ever eaten at. The customer service was pretty good, nothing out of the ordinary. I ordered a pepperoni pizza and honey old bay wings, now I know that most Ledo's usually open your box and show you your pizza before you leave, but for some reason that didn't happen this visit. Man, oh man do I wish I'd had them open that box before I left, they caught me slipping this night. The wings were good; however my pizza was missing cheese in some spots, and my dough was under cooked. I was so disgusted. How could this have happened, someone wasn't following directions. I will never visit this store again or refer anyone else here. Run, before you get sick!!! read more

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When I called in over the phone to make my order, I was greeted by a fairly brusque and loud reply. I didn't think too much of it. It felt like maybe the woman taking my order over the phone was super busy and was just a bit stressed that day. I like to give people the benefit of the doubt unless they actually say something rude and pointed directed at me (which she did not). So I get to the Ledo's and the woman at the front counter asks me for my name and commented that she had spoke with me over the phone. She was like... one of the nicest people ever. So nice and sweet. She just didn't come across that way over the phone. She kindly told me my order would be ready in a few minutes. I went back to the bathroom and realized you might need a key to get in. I come to the front counter and she readily gives me the key and is super nice about it. When she was packing up my food, she just had this wonderful mom-like caring vibe to her. Just sweet and wonderful in every way. The pizza was delicious ( as ledos is). But because Ledos is a franchise it can definitely vary from Ledos to Ledos. This Ledos makes it like it should. I decided to get the bavarian pretzel which must be like 10 or 11 inches across - it's HUGE. And it was nice and soft and I can tell that they brushed butter on it ( which didn't hurt... anything but my arteries). I accidentally ordered a house salad when I meant to order the Italian salad, but the house salad was good and fresh nonetheless. Wouldn't hesitate to stop here if I was in the neighborhood again and I was encourage others to do the same. read more

LITERALLY THE WORST. Terrible service on the phone, couldn't find my order at check out, and got home and the bbq chicken pizza was NOT what it was supposed to be. Just crust, cheese, and dried chicken. No bbq sauce, no bacon, nothing else that was PAID for. And cashier was about to short change me before I told them the right amount. Stay away for sure. Not worth the hassle. read more

Was in town visiting. Staff was lazy. Most drinks did not have carbonated water. Ordered pizza and waited in a booth for 39 minutes to find out the food was ready and sat at counter for 20 minutes because the wait staff was too lazy to bring it to the booth I was sitting in. Bathroom take bring a key from manager. A places that denies someone using the restroom because they may not buy your produce is inhumane. And when you got the key, the bathroom was disgusting. read more

This specific location is an embarrassment to the chain ‍ The customer service was extra horrible tonight. From employees visibly goofing off in the back and loudly cursing at eachother.. to getting random spinach on my cold, hard pizza, (I didn't order spinach on my pizza) to the horrible cold interaction of the young lady at the register.. This location has truly gone down hill. read more

Me & my co workers love this location!. We ALWAYS come to this one! after tasting a piece of my co workers veggies pizza which I am currently hooked on! Lol. The staff are well mannered/accommodating & S/O to the manager. 10/10 I recommend!. read more

Good help really isn't that hard to find. I just picked up my order and the young man (brown skinned w/locs) working dropped my pizza box on the counter and threw my parm packets in the bag very rudely. Try the one in Woodmore instead. Ledo's, your employees need customer service training. read more

I had amazing customer service. Called this location one Saturday and asked for them to make a heart-shaped pizza for a special occasion. They said the could do toppings arranged like a heart, which was fine for me. I pick up the pizza and to my surprise, the pizza is in the shape of a heart! Thanks, Ledos!! read more

Ledo Pizza - shaped - Pizza Near Me - Cheverly, Maryland

I just ordered the chicken alfredo with garlic bread and the panko crusted shrimp with spicy tarter sauce, and they were both excellent!! The tarter sauce was not too spicy either because I don't do spicy!! Jakaila was the young lady that helped me and she was very sweet, and she even came out and delivered my extra alfredo sauce to me!! I would recommend this place to anyone that wants great service and excellent food!!! read more

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I wasn't going to leave another bad review. However, this was earned! The last 3 or 4 times I ordered food online for pickup at a specific time, my order was prepared late. Today was no exception. I ordered 2 salads, the same 2 salads I always do. Pickup time 7.20pm! But I didn't get my order until 7.50pm. When the order came it was incorrect and incomplete. Wrong salad. (The man made the Italian salad because I wanted Italian dressing?) And missing dressing! I'm completely done now with this Ledos location. read more

On this particular evening my order was screwed up yet again. Unfortunately there are limited pizza options locally and while the pizza is acceptable I have yet to have an occasion where my order was right. Tonight I witnessed at least three other instances of orders that were wrong and had to be redone. While I waited for resolution on my order - my food sat getting cold until the manager was summoned again - only to tell me there was nothing he could do as I had placed my order online and any refund would have to come from them. Is it too much to ask for to get an order right just once? read more

First off let me say I'm a Ledo's fan. I had a vendor offer to bring lunch today so I suggested Ledo's. Wow they did not disappoint. We had four large pizzas. The stars of the show were the meat lovers and the buffalo chicken. No skimping on toppings here. SOO good! Highly recommend. If the crust had been a bit more crackery it would have been five stars. Maybe a result of not eating it fresh out of the oven. read more

I ordered the chorizo sub and chorizo and cheese fries. I got a sub roll with spaghetti sauce and cheese. There were a few crumbs of some kind of meat that tasted nothing like chorizo. It was the same thing with the fries....spaghetti sauce, cheese and mystery meat crumbles. It was, by far, the worst mistake I've ever made ordering from Ledo's. They should be ashamed of themselves for advertising chorizo and selling meat sauce. read more

The customer service has definitely gotten a lot better at this location. Still a little slow but I think that's all Ledos pizza. Atleast now they let you know it will be done between 30-45 minutes instead of 15 minutes like they use to. They could enforce social distancing a little more not saying people were right on top of each other but people in line we're definitely not 6 feet apart. Mask are required the staff has on their mask also. This is the closest ledos to me so of course I'll be back lol. read more

6510 Landover Rd Cheverly, MD 20785 United States I was really looking forward to a good pizza. This branch has the Worst pizza I ever tasted. Very salty pizza, it messed up my evening. I drove almost 30 minutes to get there. I called the manager that was present on the 24th of July afternoon, he said he was going to make it up after I explained how bad the pizza was. I could not make it the next day but I told him I was going to call whenever I was around. To my surprise I called today 27th July 2021, and the manager on duty was very rude to me. This will be my last time going to that branch. read more

My family enjoys pizza night thanks to Ledo pizza. The costumer service is pleasant, the pizza is served as asked. The restaurants is kept clean every time we visit. In regards to restroom we have never visited, no feedback. read more

I give this place a zero rating. Let me be clear, I am an advocate and supporter of black owned businesses. But for this location, please boycott it like a plague. I ordered a medium cheese pizza from this location (after bypassing two Ledos locations). This was the WORST experience I have ever had with any Ledo's location. I usually go to the Ledos in PG County, Columbia or Hanover. The lady at the front was very kind and helpful. She was the only positive thing about this place. James, the man making the pizzas didn't make my pizza after I called in 40 minutes prior and was given a 20 minutes waiting time. Rude. As. Hell. (If you look at the other reviews for this place, notice the only positive one is given by 'James'. Too much of a coincidence for me ‍). Another customer came in with a similar name and she took both of our pizzas. He wouldn't make another one although my six year old and I sat here, paid and waited for another 30 minutes. He told the lady at the front that he wasn't giving me a refund because I already had my pizza....in HELLO James....I just walked in and paid for my food. When did you see me eat or take any pizzas?! We need to get you some eye glasses. Laimen, the owner came in and acted as if he was sympathetic and offered my daughter a cup for a drink when I asked for a refund. He told me to stay and wait for the pizza because it was in the oven. At first I was just going to leave simply out of principle. The customer service was the absolute worst. But I listened to him and stayed but asked for my money back. He was highly upset because he was as definitely more concerned about my little $11 than making sure he and his staff provided exceptional customer service. He refunded my money with the biggest attitude and didn't say anything after he gave me the receipt. It is unfortunate because this owner had the opportunity to do fix this situation and he did not. He acted carelessly and unprofessionally. I stayed and waited for the pizza....and guess what....James did something with it....30 minutes later, no pizza. The kind lady at the front went back and lit a fire under his behind and he made it. You can bet I said a super prayer over that pizza; like laid prostrate over it before we ate it! I stayed only because I didn't want to ruin my daughter's movie night. We need to do better. We have to hold each other accountable for our actions as a community. How can you expect people of other ethnicities to respect you when you don't respect yourself or your own people? Let's do better. This owner needs to get a clue on how good businesses are run. And this is coming from someone with an earned MBA and PhD. Do MUCH better! read more

Gross food. Could have cracked a tooth on the stale hard gyro meat. Someone did not care what they put in there. Never going back.

Staff is not trained and Unaccommodating... The pizza is hit or miss one day it may very good the next day the May have a thick gross crust.. And for some reason their pizzas are much smaller than Ledo normal size... read more

Finally a ledos near my mothers house. Even if it is a chain location, it's still the best pizza around. Don't care what the haters think.

My son and I had dinner here last week. We are from out of town so didn't know much about what's around and stumbled onto Ledo's. Service was awesome and the pizza and wings was good...we had left overs for a couple days, lol! read more

Good food but this location is need of either cleaning the carpet and upholstered seat backs or better yet replacing them.

I started out with a 4 star but changed to a 3 because they had to make my pizza three times to get it correct. I ordered two pizzas, one cheese -half baked, no cut. The other sausage and pepperoni. The cheese pizza was not made correctly so I asked them to remake it, the girl didn't understand why it was wrong so I explained I wanted the pizza baked for Half the time it normally is baked for and don't cut the pizza. She said ok we will remake it. How long will that take? I asked. 15 minutes. So I come back in from waiting in the car and ask about the pizza, she says it's not quite done. I sit down for 5 more minutes, finally I get up and ask, can you see if it's ready? She goes back and the cook takes the pizza in the box off the top of the oven and opens it up and she says, you cut it! You're not supposed to cut it! Comes back and says they are having to make it again, I yelled at them for you. I asked how long they actually cook it normally and she said 8 minutes. So.... The pizza is really good and worth getting even with the headache if you want some kind so special. Also the staff is very nice, just don't pay attention to detail. read more

I called in my order ahead of time just for my pizza to be given away to a customer that walked in. The front receptionist showed no remorse for this error and the manager made no effort to reconcile this issue. If you would like to be valued as a customer please visit another pizza chain. read more

I come to this locations every 3 months to satisfy my pizza urge.. As always Ledos Pizza us good. This location is clean & the staff us friendly. Keep up the good work read more

THE WORST CUSTOMER SERVICE! the lady on the phone has an attitude! I tip very good but I will never buy food here again! I recommend going elsewhere. Sometimes the food isn't cooked right. I rather buy food at the deli across the street! They have good food & better customer service! read more

Decent Pizza - little on the greasy side, but lots of flavor. We love the sauce on the pizza. Not too impressed with their salads never fell the lettuce is fresh. Also love the fried raviolis! read more

Been twice. Both times they were skimpy with the sauce and toppings. Although this is the location nearest me, I will not be returning. Instead I'll drive a little further for the quality and quantity for which Ledo's is known. read more

I went to this Ledo's Cheverly location today and the service was extremely bad and the wait time was long. First, I ordered at 12:15pm and it wasn't busy. I didn't receive my food until 1:15pm - 1 hour later I was able to pick up my order. The lady was very rude and the man who I believe might be the manager didn't have his mask on his face (mask was hanging off his face under his chin) when I was making my payment. Once I got home, I noticed that boneless was overcooked. Also, I orderd the Ledo's Deluxe which was good. I don't expect to go back to this location again. read more

Ledo's is great. I think it's generally the best low end pizza chain in DMV. Always top quality and tasty food. However, this location is Cheverly is often a hot mess, especially when busy. Just remember to check all of your orders. Usually Ledo's is very good at doing that but seems optional at this location pending employee and I get burned often. (In Ledo, I trust...too much) It might be worth going an a couple miles more one way or the other way to get same food but with a little more courtesy. I get it, I am probably expecting too much but I have been to too many Ledo's to know that this chain does much better elsewhere. read more

I ate out of this location the night before the next morning I woke up sick as a dog with food poisoning didn't leave the bed the whole day missed out on so much money that day. Don't eat out of this Ledos drive up the street to vista gardens if anything read more

Don't attempt to call on a Saturday night with an order. You'll be placed on hold indefinitely. I drove to the restaurant, was still on hold, there was only one person ordering a salad, and a nonchalant worker. She thought It was funny what she'd done. I didn't. read more

Not a good experience. Called at 5:37. Arrived at 6. Pizza was not in the oven. Wasn't even greeted by the cashier. After they finally made my pizza it was wrong. Refund and went somewhere else. Management needs to step in and fix this read more

As much as I love Ledo's this location is very hit or miss. My biggest complaint is being put on hold every time you call no matter what time of day. One day while on hold I decided to just log on their website and order the pizza. I did all of that and received a confirmation and was still on hold on the phone. My other issue is consistency some days the pizza is great others the crust is thick doughy and inedible. read more

The pizza is great just like any other Ledos location, however on this particular visit I called my order in 30mins prior so I wouldnt have to wait. During pickup there was a very helpful young lady at the counter who showed me my pizza before I paid and we both saw it was burnt, like crisp, not edible. They made a new one however the manager ALAGIE(spelling may be off) was TERRIBLE. His service skills are piss poor for someone who tried to sell me a burnt pizza that im sure he wouldntve ate himself. Alagie took literally the tax off, $2 for my inconvience and waiting, didnt even get an apology from him. It definitely shouldve been more. The food i give 5 stars because i will always love ledos but this location i have to give 2 stars because of the unhelpful manager who obviously doesnt care about his customers. read more

I have went to the location twice. the first time I order an Italian salad. The salad was brown and did not have enough meat. The second time, I order a pizza. The pizza was suppose to have extra chesse, which I can tell was not on it. the crust v was also to thick. The pizza did not taste like quality of other stores. the store food quality is lacking. I gave two stars instead of one because customer service is okay. read more

Do not go to this Ledo's location. The customer service here is by far the WORST. I placed an online order and when I arrived, I realized that it wasn't as I intended to order. On top of that the Pizza was burnt and not to my liking. So I tell the first associate that I don't like the way the pizza turned out, she hands the Pizza to another associate to look at it. So the first associate calls the manager and as I was explaining to him the issues I have with the Pizza, the first associate yells out with attitude "the Pizza doesn't look burnt to me, I don't see what the issue is"! As if it's a figment of my imagination and the manager didn't say anything to her about being rude or interrupting me as I was explaining to HIM the issue. At that point, I requested a refund because I wasn't going to patronize a place that doesn't understand that they are dealing with customers and not one of their friends. It's their demeanor, tone and the way they conduct business...it's just trash. They don't make you feel welcome when you come in and they have attitudes as if you are bothering them when you are supporting them. I would go out of my way to go to another location before I go back there. Leave the attitudes at home and just provide FRIENDLY customer service and better quality food read more

This place just can't get it right. If the order isn't screwed up, it takes three times longer to get it than the estimate they give. I give up. read more