Recently Steve Lent, employee of Leather by Design, came to do maintenance on our two coaches. He called to apologize for the wait time, a very short week and a half, and then called the morning of repair and arrived almost to the minute he set up. He was so professional and removed his shoes upon entering and left the space as clean or cleaner than when he arrived. Thank you Leather by Design for having such an awesome employee. read more

This store has beautiful leather furniture especially the Stressless line. Decided to buy a Stressless love seat and Jessica truly helped us. She informed us about the company, the making of the furniture and its quality, and helped us with the many color choices available. Very nice person, calm and helpful throughout the process. The delivery person was there as well and he let us know what he would do to deliver and set up the piece at my home, and offered to remove old couch if necessary. The entire process was great and the people really care about their customers. Excellent business; I highly recommend. read more

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A few months back my husband and I went into Leather by Design in Saint Augustine to look at some chairs for my husband. We were immediately greeted by Jessica who helped us find the right chair to fit my husband's health needs. Despite a mishap in shipment time frames (6 weeks versus 8 weeks), the purchasing process, customer service through our mishap, and delivery/set up were outstanding. A big thank you to Jessica, Steve, and Jeremy for the wonderful service and for taking such good care of us! At the end of the day stuff happens, it's what a business does to take care of their customers that matters, and Leather by Design did just that. Again, specially thankful for Jessica, Steve, and Jeremy! read more

Purchased a mid-sized recliner two years ago. Unfortunately, several of the bearings in the rotation unit were defective. Stressless sent a repairman who identified the issue and ordered a replacement part. The replacement part, once arrived, was quickly installed. The recliner now works perfectly again. Great response and excellent service. They stand behind their products. Highly recommend them! read more

We moved to saint augustine in 2018 And needed a new sofa for hour house . We wanted to shop local and help our community so we tried leather by design. The stone has beautiful unique quality sofa that you won't find anywhere else. After 4 years of wear and tear I was almost thinking of getting a new sofa since the leather one was showing sign of getting old then I remember the store manager telling me I stand behind my product if you need anything just call. Well by Christmas week 2022 I did call and Steve and his partner came to my house and worked on my sofa free of charge during the holiday season they took 2 seat readjusted them and returned them to me and said anything happens we are here for you we stand by our product. I don't know about any company that would do that after 4 years and come in the holiday season. So exceptional service and quality Thank you read more

I purchased a beautiful leather living room set about a year ago that included a power recliner. Recently, my puppy chewed through the wires so the chair had no power. The owner took a personal interest and quickly arranged for a replacement electrical unit. When the parts arrived, he personally installed the unit in the middle of the pandemic. My wife and I were impressed with the exceptional customer service. We will be customers for life. read more

Leather By Design - The culprit. - Furniture Stores Near Me - St. Augustine, Florida

I had a leather recliner made a few years ago by Leather By Design. I recently had a problem with the chair. I contacted the store and they came out to the house and handled the problem. I couldn't ask for a nicest place to shop. They are so easy to work with if/when you have a problem with their product. They fully stood behind what I purchased without a problem. I am so impressed with their professionalism. read more

I called the store and needed something for my wonderful Stressless furniture. They were so helpful and kind. I got a call back and my problem was solved! I picked up the piece today...so so easy!! read more

Excellent customer service and quality furniture. The personnel at Leather by Design from the bottom to the top are the most knowledgeable, caring, service driven team I have ever encountered. Their furniture is stunning and made to last. I will tell anyone and everyone I meet about this place and will be a forever customer. read more

Excellent service and knowledge. These guys exceeded expectations, especially after the sale, where everyone else falls down. On 2 occasions they sent me repair parts, once overseas, quickly and easily. A great place to do business! read more

While my wife and I thought we couldn't afford this type of quality, we were pleasantly surprised that we could get the leather color we wanted (red) at a price that was actually lower than we saw in Jacksonville. We weren't thrilled when they quoted us 5 weeks but it came in right at 4 weeks and the delivery was amazing. We even got a class in leather care. We would recommend this store to anyone. read more

What an incredible experience I had, dealing with Jeff. What a great guy. He greeted me with a genuine smile as I walked in the door, he had a warm, friendly attitude, and talked to me like a person, not a potential sale. I explained what I was looking for - style, feel / comfort, size, colors - etc, and he walked me over to a few different sets that he had that met my criteria. He had a great selection of furniture in the store and after having checked out a few different sets, and I asked him what the differences were between manufacturers and styles. Jeff went on to describe in the right amount of detail what made one set of furniture differ from another, which differences were more noticeable or important than others, the best qualities of each manufacturer's product, and the different ordering options that were available. Let me tell you - the man *knows* his business! He answered every question I had, he never once pressured me in any way; I was very relaxed both browsing and asking questions (and I was in there for a good long while). He was always available for questions but had a great feel for when I just wanted to check out different pieces and mosey through the store with my friends. And most importantly, the quality of the furniture he sells is infinitely better than any place I've ever set foot in. Furthermore, the guys who delivered the furniture were efficient, ON TIME, professional, and they were very mindful of both my new furniture and the walls and doors as they moved my new belongings into place, which was tricky at times. I just can't say enough good things about these folks. I cannot see me going any place else to buy furniture. Ever. read more