Today we bought our first new bed in 9 years. We thought we would go to 3 or 4 places and probably…read morestill go home having to think about it. Bob was warm and welcoming right from the start. He was friendly but not pushy and could tell when we needed help or needed to discuss details amongst our selves. He has a big personality and we loved it. Customer service is a dying career field but Bob is the epitome of 5 Star customer service!! We are excited to recieve our new bed due to the competitive price, free delivery and removal of our old bed, free matress cover and 2 brand new gel-foam pillows. They also offer a 6 month "comfort" guarentee, meaning if we get the bed, sleep a few nights and aren't happy we can go back and find another. I would recommend this store and Bob's service to anyone in the market!

These lying people left me sleeping on the floor after I spent over $2,000 for a mattress. The…read moreconversations went along these lines "Is this definitely in stock?" (I asked about four times) Salesperson "Yes, yes, yes". The day before scheduled delivery "Oops, not in stock! Was in stock when you bought it but now it's not. Perhaps buy an air mattress in the meantime?" (as if it makes any sense it was in stock when I bought it and then mysteriously wasn't). "But we will toss in two pillows" (cheap pillows they claimed were $300.00 (ha)) "And we can deliver for you this Saturday". I call on Friday to confirm delivery (good thing I did because they weren't calling me). "Oops, still not in stock! Sorry! But definitely next week! And we definitely deliver quicker than anybody else around". (mind blown with that line). They also tried to use a hurricane as an excuse which made me laugh because they lied and sold me a mattress that was never in stock before the hurricane. I cancelled the order, went to another store and scheduled a delivery within two days. Best thing about their lovely customer service? They claimed refunding me over $2,000 would take several weeks so I called my credit card company to dispute the payment and was credited by them.

We recently visited the St. Augustine Mattress Firm after relocating and finally having enough…read morespace in our new home for a king-size bed. Two years ago, we purchased a Tempur-Pedic queen mattress, and it has honestly been one of the best investments we've ever made. Since we loved it so much, upgrading to a split king was an easy decision. This time, we chose a split king so my husband and I can each control our own side of the bed, and we couldn't be more excited! We also purchased another mattress protector and decided to try their cooling sheets, which we're looking forward to when everything is delivered in a few weeks. A huge thank you to David, who helped us every step of the way. From our initial phone call and text conversations to meeting with him in person, he made the entire process easy and enjoyable. He listened to exactly what we were looking for, answered all of our questions, and never once made us feel pressured or like he was trying to upsell us. That's the kind of customer service that keeps people coming back. A quality mattress truly is an investment in your health. My husband has dealt with a herniated disc for years, so having proper support while he sleeps is incredibly important. As a dental hygienist, I spend my days in ergonomically demanding positions, so taking care of my body is essential if I want to enjoy a long, healthy career. Since switching to Tempur-Pedic, we've both noticed a huge difference in the quality of our sleep and how we feel when we wake up. Our previous queen mattress is still in such great condition that it's getting a second life in our guest bedroom. If you're considering investing in a great mattress, we can't recommend Mattress Firm in St. Augustine enough. Ask for David, you'll be in great hands. And who knows... maybe one day when we're retired, we'll come back and splurge on Tempur-Pedic's top-of-the-line model!

Sold us a $4000 mattress that he claimed "would break in" , it never did and it's given both us…read moreback problems.

This specific situation took place at the Sleep Number store in St Augustine, FL:…read more My wife and I purchased a king-sized split with adjustable base on July 5th. While in the store we explained to our salesperson that we had purchased a bed about 5 years ago that was non-refundable and did not want to end up in that position ever again. We tried numerous beds and settled on the P5. The salesperson talked us into the adjustable split base telling us that we might really wish we had that when we are older. So...we figured it would be worth trying out since it was a 100-day trial. What the salesperson FAILED to tell us is that the bases are non-returnable, non-refundable, sales final items!!! After 4 hours in the store we just wanted to get done and get out. We checked out and neither my wife nor I had our glasses on to be able to see the receipt or read the details. The three people in the store, including the manager, knew that. They had my wife initial a form that neither of us could read and not one of them bothered to mention that we were signing in agreement of the non-returnable base. They knew full well we did not want anything to do with a situation that would not allow us to return everything. I have to be fair and very clear...my wife did initial the form stating the details of the non-returnable base, but again, the store manager and salesperson both knew neither of us could read it and didn't bother to explain this very important detail to us. This is something that should be explained to the customer, not a detail that you initial agreeing to upon checking out. Yes...we are to blame for not driving home (30 minutes away) to get our glasses, no doubt about that. However; you would think that the company would care about the customer and disclose everything up front. Even after going as high as I possibly could with the corporate office, not one single person cared about the situation or how the store personnel handled it. The only thing they would continue to repeat, all the way up to the CEO's level, is that my wife initialed the form and there's nothing they can do. AND WE'VE ONLY HAD THE BED FOR A WEEK!!! It was actually at the CEO's level where I was treated the worst. Very rude and the person didn't care at all about the situation. All he cared about is the fact that he had the initialed form and that's the end of it...we're stuck. Keep in mind, these bases are not special-order items, not specifically designed to our specifications, etc...they can easily sell them again; they're only a week old. It's a ridiculous policy. If you are desperate enough to want a Sleep Number bed, please do yourself a favor and know that the store personnel WILL be deceptive. They are like a drug cartel and all they care about is the final sale, not how you get there. Very unprofessional...from the store level all the way up to the CEO level. Buyer Beware and Be Very Careful About What You Sign With Them!!! Yes, we are at fault for not reading first...I can't say that enough. It would be nice if Sleep Number could admit their deception and extremely unprofessional sales tactics, along with the lack of concern for the customer from the corporate level. It's like dealing with a used car dealership...the minute you drive off the lot, the product is your problem, not theirs. Very sad. Here's an excerpt from an online chat showing just how concerned they really are: Maria: I am not sure what else I can do for you, but I assure you that your concerns are heard. I am sorry that you had this experience, Roger. Me: As I have found today, my concerns mean nothing to your company. Everyone I have spoken to has made that clear or they would remedy the situation. Maria: If you or your wife did not read the terms and conditions, glasses on or not, there is not much that we can do. I am sorry about that. You have spoken to the highest available person in the chain of command. You are welcome to leave reviews. But if there is nothing else that I can do for you, aside from set up another callback, I will have to end the chat.

We recently purchased a king size bed from the St. Augustine store. We weren't happy with the…read moresplit king. A call to their customer service number allowed us to swap it for a single. They even exchanged the sheets. The staff was very accommodating. Unbelievable!

1/28/2020: Date of purchase/Credit Card charged…read more 2/7/2020: Scheduled date of delivery 2/6/2020: Received call from local store to cancel delivery and was told the mattress was damaged and therefore could not be delivered 2/13/2020 or 2/14/2020: Rescheduled delivery date from local store (They couldn't tell me which) 2/13/2020: I had to call to find out my delivery window at which point was told to contact corporate because the store who sold it to me now couldn't tell what happened. Called corporate/customer services and phone call was dropped twice after holding for 15 minutes each time. Got through to custom service rep who looked the order up in the system which showed the item was never in stock to begin with so there was no way they could have ordered it, let alone ordering a second one when my first came in "damaged". When I indicated that I would like a refund for my non-existent order, the customer service rep said it would take 2 to 3 business days for the refund to be processed and a I would receive a confirmation that same night that she had initiated the refund. 2/14/2020: I never received a confirmation via e-mail so called customer service back and spoken to a different rep. She indicated the refund would not go through for 5 to 7 business days. When I explained the other rep had told me it would be 2 to 3 business day, this rep told me no, it's 5 to 7. I then asked for my confirmation that the refund had been initiated to which the rep responded they won't send a confirmation and that I will receive a receipt once the refund has been processed. When I responded that the rep yesterday already had started the process, this customer service rep said she could put an expedite on the refund which would take 2 to 3 business days to go through. 2/20/2020: I had still not received my refund, so I called customer service again. The rep I spoke to said that the refund had been initiated yesterday (2/19/2020) and that I should see the refund in my account within 48 hours and that she would send me a receipt. 2/22/2020: My refund has still not hit my bank account. That is 25 days now that $4,897.94 has been taken out of my account, I never received the mattress I ordered and customer service has not been able to give me an accurate timeframe for when I will get my money back.

Steve V. was fantastic during my sale for two beds. My online order was not going through and…read morecustomer service was not reachable. Steve took my order and arranged the delivery date. That's all I wanted was to purchase beds and get a future delivery date. Steve made it happen. An asset to Mattress1!!

we are dealing with a replacement couch with them. It is slowly falling apart after the first one…read morelasted a few months after the frame broke..the sides and back are coming unstapled on their replacement piece of garbage./it looks like the same type staples we use to staple papers together!! Even the fabric is puckered. The first sectional the frame broke within the year warranty. so this is our replacement. GARBAGE!!!!! sides and back have come undone. And to top it off, the second set was actually cheaper in price and they expect us to pay the price that we paid on the first sectional we bought!! Tried to explain that to them and even called cooperate office. They did not care either! Will never step foot back into that store. Read up on the Better Buisness Reviews on this company in several states. There are numerous complaints!

Friendly staff clean store great prices. Very helpful and explanatory very welcoming woil…read morerecommend this store anytime

Easter weekend, I'm trying to get back home to my family and I'm held hostage by a Mattress1.com…read moretruck:( First of all, A six hour delivery window is unacceptable for a person who is employed. (a person who is not employed would not likely be plunking down bucks for a new mattress). I was forced to work from my weekday pad (since I live on the West Side of Florida Friday thru Sunday). I explained all of this to the sales man who assured me they would have no problem hitting their delivery window. Here I sit an hour after that delivery window closed with no call from the driver and no idea when I can expect delivery. Called the store (literally across the street from my apt) and the salesman attempted to reach the driver and get an ETA with no luck. Salesman finally called me back and gave me the driver's number (he's not answering of course). So I locate their corporate number in Miami and at 3:45 pm on a Friday I get a recording that says "Sorry we're closed." No identification of who the company is, no option to reach a customer service rep...just a "hey, it's Easter weekend and Miami traffic sucks so all of we corporate types are bumping off early...customer service be damned." Communication (from anyone who could give me an ETA) would have helped keep this negative review from dropping a star every half hour...but....clearly Mattress1.com is not aware of the power online reviews wield...the deserve to lose customers and market share until they fix their broken delivery and customer service/communication processes. Tell my kids daddy hopes to be home in time for Easter Dinner where I'm serving a perfectly stewed Mattress1.com driver.

Very very helpful. We will probably buy our mattresses from here. I think we laid on everyone in…read morethere I think.