As a long-time resident, I've had a front-row seat to how my rental has been managed over the…read moreyears. When Kourtney stepped into the role of Operations Director, it felt like things leveled up in all the best ways. She brings a sense of professionalism, follow-through, and genuine care that's hard to come by in property management, and honestly, it shows. I really got to see her superpowers kick in when my basement flooded. And not like a sad little puddle. We're talking industrial fans, contractor trucks, full remediation mode. A lesser property manager might have shrugged, slapped a Band-Aid on it, and hoped for the best. Not Kourtney. She made sure the job was done right from start to finish. You could tell she was budget-conscious but didn't cut corners. She brought in the right crew and took mold risk seriously, which, as someone who lives here, I deeply appreciate. What impressed me most was how she managed the whole circus with steady confidence and actual human decency. She kept me looped in every step of the way, answered all my (very detailed, slightly neurotic) questions, and made sure I never felt brushed off or left in the dark. She even knocked out a few non-urgent maintenance issues that had been lingering forever. Above and beyond doesn't even begin to cover it. Kourtney is sharp, no-nonsense, and clearly takes pride in doing her job well. She's the kind of Operations Director you want in charge when things hit the fan... or the floor. And yes, I absolutely love that a badass woman is running the show in a field that's still way too bro-heavy. More of this energy, please. Huge shoutout to the contractors Ruben and Ruben and their crew. They were pros all the way. Respectful, efficient, and they actually listened when I had concerns. A rare combo. If I could give six stars, I would. Hopefully the next time Kourtney saves the day, it's for something less soggy.

Kourtney Davis is a poised, yet down to earth, consummate, Property Manager, imbuing ethics,…read morepunctuality and precision to the Property Management Industry. No peanut butter mouth, omitted details, and Ostrich Style Ghosting, that we have experience over the gamut. Feel free to be confident, in her hands.

I agree with recent comments, something has seriously gone wrong with BCPM and we are all in the…read moredark. I was a tenant with BCPM for over 4 years. My lease ended and BCPM has not returned my security deposit. I have requested it from them multiple times and they continue to ghost me. About 4 months ago I provided my move-out notice and had a tenant lined up to move in. BCPM acknowledged this and provided an application, but they never processed it. They are costing people who want to move out early thousands of dollars because we cant formally get new tenants to fill our rooms. Even after my lease expired and I moved out, they continue to send me automated notices that my rent is due. I try calling and emailing and they continue to ghost me and the other previous tenants. I even tried to go to their address listed online, but it was only a USPS mailbox.

Agree with the other recent reviewer that something has gone deeply wrong with BCPM this year…read more We've been renting since October and they used to be responsive to maintenance requests. But, seems that their general contractor left in April and the company has fallen apart completely. Two-three times they have sent an apology and promised to do better. Then right back to no communication. They do not respond to maintenance requests at all, unless you threaten them with legal action. We've been without a dishwasher for over two months now. It's our sixth rental in 25 years, and we've never experienced anything like this. First time we are writing a negative review for our landlord/property manager.

1 star When i Used…read morePrime I've been extremely disappointed with this property management company and would not recommend them to anyone considering hiring one. Communication has been the biggest issue. Getting a response to emails or calls routinely takes days, and often I've had to follow up two or three times before getting any reply at all. Important updates about my property -- repair schedules, tenant issues, inspection results -- are rarely communicated proactively. I typically find out about problems only after they've escalated, and I'm left chasing basic information that should be provided as a matter of course. On top of that, the fees charged for repairs have been consistently inflated. Invoices come through with little to no itemization, making it impossible to tell whether the labor and materials charged actually reflect the work done. When I've asked for breakdowns or quotes before work is authorized, I've either been ignored or given vague justifications after the fact. More than once, charges for simple repairs have come in well above what comparable local contractors would charge for the same job. Between the lack of communication and the repair markups, I've lost confidence that this company is managing my property in my best interest. If you're evaluating a property manager, I'd urge you to ask upfront about how repair costs are itemized and approved, and to get a clear commitment on response times before signing anything. I have since moved on and work with another Management company a more professionally run company.

Decided to go with PPG to manage a small property for parents. Big mistake. If you want to be…read morehands off, you shouldn't be with this company as they will find ways to use their in house repair men "fix" things. They also charge the owners if a tenant no shows their repair call. Like most recent homeowner reviews, I dealt with the same issues. The final straw was when they quoted me $7k for a repair that was only 3k as I was familiar with the work/industry. Huge up charge and fake billing items. After giving them their 60 days termination notice, they snuck their repair crew in to do "sewer cleaning." In 2024, the property collected 24k in rent but had 4.3k in fees and charges. If you are a landlord, find someone else.

My partner and I were approved for a unit after viewing three properties by this management! While…read more2 Lofts was shown in terrible condition (with bugs, old food, and stains still in place), we proceeded with applying for the cleanest unit which was even more of a red flag because for this unit they said someone was already suppose to pick up the key but she ghosted them! A week later Franny called with an approval and we also received an email confirmation. I mentioned I would be applying for Homeless Assistance through Contra Costa County, and they were obviously depending on it more than myself. This was my first time navigating permanent assistance, so I had questions. I asked if it was possible to separate the lease, I was informed the next day by Franny after checking with her broker they can't proceed with that & I was ok with that, as they still proceeded to go through with everything relying on the permanent assistance! Eventually, I found out the county was able to proceed with both of us on the lease, which was even better! Unfortunately, due to delays with my caseworker which I made a complaint on while trying to reach her for a week which I feel she was ignoring me on purpose because my case was switching to Alameda County July 1st which I just think she didn't want to do any paperwork for my assistance! After finding out I was denied assistance due to accepting a new job with the City of Oakland, my offer letter wasn't good enough & they wanted paystubs even though my worker told me I can. I told them it takes at least 3 weeks for the process & was waiting for my employee Id number Proof wasn't enough, unfortunately they wont pay more than 80% of your income. The moment Franny found out the county couldn't pay, she ghosted me. I emailed Franny the same day I was denied no response so I called the next day. Still, I offered to pay the entire deposit and rent out of pocket for the unit to the property management and even let them know I could bring the full payment the same or next day & move in on the 7th no later than the 15th! My partner makes 3.5-4x the rent, and I have additional self-employment income. Eventually, I was told they weren't moving forward with my application I was ultimately told the owner didn't want to deal with it I truly didn't understand and the reasons kept changing First, it was because originally planned to move in on the first Then, it was the "inconveniences with the county" (even though I was pushing the process myself) Then it was allegedly "fraud" because I asked about separating leases, which was an honest question, not a demand although after they still proceeded to ask and move forward with me! She said it seemed as if I was unreliable! Like huh? Then after I mentioned a fair housing complaint Franny stated the county thinks something is up with you too" A completely inappropriate comment that made me wonder if my confidential information was being shared improperly or if I was being retaliated against. I never received a written notice explaining why we were denied, even after asking twice. This experience delayed my family by two critical weeks, and based on how it unfolded, I strongly suspect source of income discrimination. We were transparent, financially qualified, ready to pay, and had solid rental history but none of it mattered at this point after they realized the county wouldn't be footing the bill. Which makes me realize I don't think they even did any job/ or rental history verifications! If you're a working person trying to get stable housing or using assistance in any way, be cautious. Based on my research, this is not a unique experience. It's common for people using public assistance to be treated as less-than even when they're offering to pay everything themselves. I'm filing a formal complaint with Fair Housing, and I'll continue to speak up not just for myself but for anyone who's ever been quietly discriminated against and made to feel like they are the problem. We deserve better.

I worked with Olivia for a few months and was disappointed when I received a note that the owners…read moreof my rental switch Property Management companies. While I worked with Olivia, she was very attentive in showing properties to us that fit what we were looking for. She made it very easy to make a decision and was accommodating to our schedules and needs. After move in, she was easy to get a hold of in regards to issues on the property that needed to be resolved. She always responded within a few hours (if not within that hour that I reached out to her) which is not the experience that I am having with the new company, unfortunately. I recommend working with Olivia to anyone looking for a rental in the Oakland/East Bay area.

Shelborne Properties has been a fantastic to work with, and we truly appreciate the professionalism…read moreand collaboration your team brings to every project. It is a pleasure to work alongside a company that values efficiency and clear communication as much as we do. We look forward to continuing this successful relationship and supporting your team with future inspections. Great Escape Inspections

the quality of service from management is very poor they do not respond to tenants concerns…read more Property manager onsite is lazy don't respond the actual property manager is worse. there's no safety in the building. anyone can come to your door I made a report and they just lied and said anything without even looking at the camera ln the lobby there's only one camera and they refuse to look at the camera

Wellington has high quality contractors that handle their service requests. We had a problem with…read moreour dining room door hinge that a previous (non-wellington) contractor had not been able to fix, and this guy did a very thorough job so that the problem is completely fixed. Likewise for a few other problems (including a bathtub issue) in our unit that had been lingering for quite a while. The online request system is easy to use and keep track of requests. We are fans!

This is one of the most abusive property management companies I've ever encountered! I've been a…read moreresident in Oakland for over 10 years! Paid on time and responsible never gave any issues! And when I called asking about an imposed renters insurance they obligated the tenants to purchase the properly manager insinuated I leave the building! They're disgusting trash people who work here!

I lived in a property managed by Woodminster for several years and recently moved out. Throughout…read moremy entire tenancy (and even after moving out) I've continued to be impressed by Nick and his team, especially Alexis and Paul. Everyone is consistently kind, communicative, and respectful. Any building issues that came up were addressed promptly and professionally. I also saw firsthand how Nick handled challenging situations with other tenants: always with patience, dignity, and respect. It's clear that he and his team genuinely care and are just good humans. When I decided to move, I actually checked their listings first to see if they had anything in my new area... Thank you, Nick and team, for such a positive experience over the years!

As tenants, my partner and I found Nick and Marsha and the team at Woodminster responsive and…read morehelpful. Their inventory included some very lovely stately, well-maintained apartments in older buildings and we were lucky enough to be able to rent from them for a little over a year. If we find ourselves renting in the Bay Area again we will certainly consider their inventory.

I have been working with Capstone Property Management as a subcontractor for some time now, and I…read morecould not be happier with our relationship. All the founders are easy to work with, kind, and understanding, all of which are important to me and the small business I work for. They have excellent communication and are always quick to pay. An added bonus, in my eyes. They are at the top of the list of companies we work with. If you're looking for a team to manage your property or are looking for a rental for you and your family, contact Capstone. Take advantage of their commitment to service. Both the tenants and the owners are their top priority, and you can tell that they strive to satisfy all parties.

I was renting an apartment in the East Bay, while I was sent to the Bay for work for about 6…read moremonths. Capstone was very accommodating and helped connect me with the right landlord after I informed them I would only stay for about 6 months. I highly recommend working with the Capstone team - their professionalism and responsiveness is second to none !!!