I would never, ever, ever recommend Keyrenter to anyone wishing to keep their property liveable,…read moreinsurable, or compliant with local laws. I'll start with the ending: they cost me roughly $65K in damage to my property due to improperly vetting tenants, lack of keeping up with repairs, lack of inspections, lack of transparency, and even lack of giving owner access to the property. Nearly every appliance was broken, I had water leaks, and 3 active fire hazards on the property: the furnace which had the wrong sized filter crammed into it, the dryer vent which hadn't been cleaned in years, and a broken fireplace that was emitting gas.
First of all, they will get anyone to rent. Their standards are very low and they do not care if the tenants destroy your property. They also won't fix your property - even if you ask them to and will pay for it - between tenants, leading to ever worsening damage over time.
Second, their inspections are all brief walk-throughs, if they do them at all. They claim they even let the tenants "self-inspect". Keyrenter will never let an owner do an inspection with them to get agreement on what is wrong and what needs to be repaired. They do not check your sprinkler to see if it works. They don't check to see if the dryer vent is cleaned. Or if the fridge still works. Or if the microwave isn't just hanging by a thread. When they don't check these things and appropriately charge the tenant upon move out, it all becomes an owner expense. At one point I had multiple broken appliances and was told "Oh that was the previous tenant, not this current tenant" so I couldn't charge the current tenant. Or the previous tenant due to the amount of time that had passed. These things were never reported to me, the owner, and when things like that aren't reported, they continue to degrade. Which attracts tenants who also don't care for the property and it continues to worsen. It's a vicious cycle with the owner left holding the bag.
Their inspections are basically just a walkthrough by a third party and not even anyone who "knows" the property and they missed things like roof leaks, ceiling leaks, and water coming into the property through several entry points. They also missed that a new furnace was being damaged because of improper air flow. This was due to their own filter service not providing / using the correct sized filter for the unit.
Third, they like to play the incompetence card. When you ask for something to be repaired, they won't do it and then claim "Oh that was 'so-and-so' (someone not with the company any longer). When you ask to see the property, they will wait for days to respond until you give up and then claim they were too busy or missed your request. When you show them how they aren't even keeping the property in compliance with local Denver rental agreement laws, they just 'aw shucks, we didn't know this was the law..." type thing. Well guess what? As the property owner, you ARE on the hook for keeping your property complaint with local laws. It's best to use a Property Management company who knows how to do this and is committed to keeping your property complaint and liveable and you, as the owner, informed.
This kind of behavior cost me about $65K in repairs all at once on just about everything in the house. And it cost me several months in lost rent while I had to have the repairs done. And Keyrenter did not care. Very little of this was able to be charged back to the tenants because Keyrenter claimed it was previous tenant damage. They didn't care when I reported the problems initially. And they didn't care when I handed them receipts to show the damage they directly caused to my property that made it unhabitable, and as one realtor put it, a "tear down at this point." And they wouldn't hand over Move In / Move Out inspections so that I could see when the damage occurred. Not that it mattered, because if it was previous tenants who did it, it was unrecoverable at this point anyway.
All they care about is that your property is rented and they get their monthly fee. But they will run your property into the ground.
If you look on the Better Business Bureau site, there are multiple complaints there too, and I think it's only a matter of time before there is a Class Action or some kind of lawsuit against them. AVOID at all costs.