T-Mobile offered a 15 day FREE trial for back-up internet. They claimed that if unit was returned…read morein 15 days, we would not be charged. Could not get the wireless internet to work at our location so it was returned to store within 2 days. Store clerk processed return, but we were charged anyway. T-Mobile reps told us not to pay bill. Numerous conversations later, we are still being charged and now T-Mobile turned the $32 charge over to a debit collector even though the trial ended only 10 days ago!!!!! T-Mobile offered a solution- pay the $32 NOW and they would issue a credit in 2 billing cycles. REALLY! If this is the best this company has to offer senior citizens, they have a serious issue with customer service and billing.

The staff is very knowledgeable, patient, and Thorough in…read moreexplaining and completing phone upgrades and transfers .

I was VERY pleased with the service & attention that I received today by Ms. Ariel at the…read moreShelbyville, TN office. She was so informative & didn't get frustrated with this crazy lady with a million questions. She is the best! She is exactly the person you need working for you.

The best AT&T to hit Shelbyville & the surrounding areas!…read moreCouldn't be happier with the service, and so very convenient! The very best most positive experience I have ever had with AT&T! Thanks Dee & Team, for making my family & me feel so welcome & valued!

Thank you Alexa for identifying and fixing the virus in my phone. Friendly;* knowledgeable, and fix…read moremy phone in less than 15 minutes. I bought my phone at the store and have come back many times for accessories and advice. The staff has always been great!

I had a very frustrating experience at this Verizon store. When we walked in, an employee…read moreimmediately helped us even though a woman had clearly been waiting longer than we had, which felt uncomfortable and unfair to her. The employee assisting us spoke so quietly that we could barely hear him, making the entire interaction difficult and awkward. All we wanted to do was trade in a phone, but the only option we were offered was to add an entirely new line. That makes no sense--if it's a trade-in, why would adding another full line be required? The staff was unhelpful, dismissive, and offered no real solutions. Overall, the experience felt inconvenient and poorly handled. Because of this, we've decided to switch to AT&T instead. I wouldn't recommend this location

Super friendly and good prices. He answered all questions I had and helped me select the right…read morephone for my son. Would definitely go back

From the owner: While working directly for the big carriers, we noticed that phones were expensive and carriers…read moremade things complex. Plus, the used phone market was scary and unreliable. We created The Phone Exchange to make a simpler and more affordable way to navigate the wireless industry. For over 10 years, we've worked with thousands of customers to buy or sell a phone in a convenient, easy, and affordable way.

AVOID THIS SO-CALLED BUSINESS! I bought a used Sprint phone from this store for $170 with a 30 day…read morewarranty. I decided to support a local business and buy used so that i could avoid another 2 year contract. We I tried to activate the phone with Sprint I was told the phone is still active on someone else's account and I could not activate it on my account until that unknown person called to deactivate it from theirs. Seeing as it had a 30 day warranty I went back to the store where I was told they couldn't issue a refund but they would switch it out. Before switching that phone out I called Sprint regarding the 2nd phone and it was the same scenario. At this point I was told I could switch to an Iphone 4 for an additional $30 but they didn't have anything else to switch it out for. I asked the owner if the merchandise was stolen and her reply was "Even if the phone is stolen I can sell it if it hasn't been reported". We are going through the correct legal procedures and have filed a civil claim with this operation if for no other reason than to inconvenience them and hopefully get our money back. Unless you want to go through a similar hassle in your life AVOID THIS BUSINESS!

Never order online or over the phone again, this is my one stop shop for anything I need for cell,…read moreaccessories, tablets, trackers, watches and audio devices. It's nice having people local who can help me get what I want/need.

The employees at this store were awesome! Kel spent three hours with me switching from my old phone…read moreplan to T Mobile! Most of the time was spent waiting on hold on the phone with my old service to get a password and downloads to my new phone and service. He helped me set up new passwords etc. even setting up the blue tooth in my car! Great prices and awesome service!

Very friendly staff, wonderful customer service, and quality repair ability…read more My smartphone had water damage, and they went above and beyond to get it running again so I didn't have lose my photos and contacts. Highly recommend.

This store was badly needed here in our area. They carry almost any kind of battery or bulb you can…read morethink of. If they don't have they can find it! Located at the Glenbrook Shopping Center so easy to locate.

Great service. Friendly environment. Highly recommend. The…read morestore is decorated for every occasion. Come check out the Christmas look and deals.

From the owner: AT&T, serving over 81 million wireless customersread more