Worst and most rude service that I have seen in a resultant in a long time. The hostess was incredibly mean and rude. Will never be back!

I had some time to kill at the airport so I decided to try Leah's kitchen after reviewing their posted menu. Mrs. Catherine, the hostess was professional and polite. She sat me at my preferred table and provided the lunch menu. My waitress came over a few minutes later. I decided on fried green tomatoes and shrimp with remoulade sauce. The presentation was beautiful. The food was delicious and was seasoned to perfection. The restaurant had a nice bar, beautiful artwork and great music. It's a great place to go have a bite before your flight and the prices were great. read more

Leah's Kitchen - Fried green tomatoes and shrimp with remoulade sauce - Southern Near Me - Kenner, Louisiana

See all

The food is fire and the service is a hot mess! I'll start with the positives. The fish and grits were perfect - creamy and thick grits with crispy, well seasoned fried catfish on top. The corn and crawfish relish should be bottled and sold. I'd put it on everything. Now, the service. Super sigh. A reviewer politely referred to the service as casual. Nope. The service borders on neglectful and is definitively slow. The hostess took forever to saunter her way from the kitchen. She said nothing and looked down. She acknowledged me when I to sit at the bar. The bartender took my order reasonably quickly, but took her time getting my food from the kitchen. She saw me looking into the kitchen, which was her cue to get my food. I asked for hot sauce and watched the bartender (I sat at the bar) pass me twice. Finally, I looked her in the eyes and she remembered. It was in front of me under the bar. The same thing happened with my bread pudding order. Tables sat unbussed and I saw others waiting 15 mi utes for a check (yes, I timed it). One guy went to the service window to ask for mayonnaise. The kicker - I saw the dishwasher rinsing dishes with one hand while holding a cellphone to his ear with the other. As I left, I saw the hostess texting under the stand, while a long line formed. There were plenty of empty tables - clean and bussed. I could go on. In short, the best food I had while visiting New Orleans was at Leah's kitchen and the worst service I had in New Orleans was at Leah's kitchen. 6 stars for food and -2 for service. read more

Leah's Kitchen - Fish and grits with a corn and crawfish relish - Southern Near Me - Kenner, Louisiana

See all

We reviewed the menus at the front and had some time so we decided to have breakfast The menu reads well and yes the prices are high which is airport typical. After sitting unattended in the empty restaurant for twenty minutes we debated leaving but then the waitress walked by and silently dropped off two glasses of water and left. She came back ten minutes later to curtly take our order. About thirty minutes later our omelettes arrived. At this point there was no use asking for hot sauce so I started eating. There was an especially oily/waxy aspect to the omelette. The roof of my mouth and the surface of my lips felt like they were covered with solid Crisco. After finishing it took another twenty minutes to see the check. Service attitude was simply awful from the first to the final contact. Inattentive uncaring and zero hustle. Avoid this place. read more

Waited in line for a table.....at least ten empty tables. No staff clearing tables. No staff seating customers. Customers walking away. Try asking an employee about the wait and they are extremely rude. What a waste. Losing business. Need to hire competent staff with actual customer service skills. read more

The long awaited brand new New Orleans airport opened and thankfully features a new host of dining options that pay homage to local area restaurants. Leah's Kitchen is named for Chef Leah Chase of Dooky Chase's restaurant in the New Orleans. Since my time was limited, I opted to order their Creole Fish & Grits to go. This classic dish was quite nice. It included crunchy fried catfish and creamy (and delicious) grits. Atop the generous portion was fresh roasted corn; andouille sausage, blistered tomatoes, and fresh herbs. Packaging was good and the portion was definitely robust and filling. Since I go it to go, the folks on the airplane were definitely envious as they ate pretzels from the flight attendant. The service is speedy at Leah's and the decor is quite nice. Plus, with its location near Terminal C, it is perfect for United Airline customers. If you also miss Chef Leah Chase, stop by here to honor her wonderful, culinary memory. read more

Leah's Kitchen - Creole Fish & Grits - Southern Near Me - Kenner, Louisiana

Playlist was killer, service was relaxed so don't go in a rush. Good way to send off New Orleans with some red beans and rice before going back home. Chicken wings also killer read more

From lunch on 2/13/24: Hands down the worst service I've ever experienced at a restaurant. From the haughty hostess to the outright rude server, their treatment of customers was disrespectful and borderline combative for no reason. Examples of their "service": 1. Hostess-a short haired lady with glasses and a Michele brand wristwatch. Didn't say a word to the line of people forming by the hostess station. No greeting. No mention of how long the wait would be or why we had to wait when there were clearly open tables. She simply walked around with her chin held high, looking down at customers and rarely even coming to the hostess station. After we were eventually seated after a long wait, she threw some plastic utensils wrapped in paper napkins at us and walked away. Why plastic utensils when we were dining in? 2. A young female waitress with a serious attitude tells me and my wife, "Show me some IDs" (exact words) when we ordered 2 beers. Mind you, we're with our son, and I--being eligible for AARP membership--hardly look underage. But she grabbed our IDs and looked at us as if she was doing a TSA check, lording over two weary travelers just trying to grab a quick meal at the airport. Totally unnecessary. 3. Then, the waitress completely ignored us for more than half an hour. No word on what's going on, no check back at our table. Nothing. When I flagged her down to ask if she could check on the status of our beers, she barked that "the bartender didn't make it yet. I'll bring it out when she makes it." Wtf?! There was nothing to "make" - I ordered a Sam Adams which they simply had to pour; and my wife ordered a Stella which they said was not on draft so would come in a can! And why so much anger?!? 4. Similar behavior (too painful to relive here) throughout the meal which came out more than an hour after the order. I can see how this establishment could give Louisiana and its folks a terrible impression to anyone who stops at this airport restaurant on their way in or out of New Orleans. Unbelievable! read more

We had a fantastic Creole omelette before we boarded our flight. It was amazing. It was absolutely delicious and the service was fast. Please give them a try. read more

From the chef behind Dookey Chase'S, this restaurant is an homage to Leah Chase, who sadly didn't live to see it open. Great southern food, good staff and efficient. Located just past security towards the C Concourse/Delta terminal. read more

Leah's Kitchen - a plaque on the wall - Southern Near Me - Kenner, Louisiana

See all

Great concept, appearance, menu and location. Deparately in need of competent management. It could be a star if it was properly run, but it really is not Clue to owners: You're IN AN AIRPORT. People have time constraints. How about even just doing the basics like acknowledging guests. seating them promptly. taking orders quickly, dropping the check fast, etc? The whole restaurant is stuck on slow. You can see it just from standing and watching. It is in no way so busy that all the delays should take place. I myself, having served years ago, could have handled at least three quarters of the tables at that place on my own twice as fast as that four person staff that was serving them. Just disgraceful. A thumb in the eye of the memory of Mrs Chase. Sad. read more

I'm a huge fan of Leah Chase and always ate at the old Dooky Chase before my flights out of NOLA. I was really looking froward to my first visit to Leah's Kitchen before my morning flight this past Sunday. Unfortunately, the pulled pork Benedict I ordered was ridiculously salty. I tried my best to continue eating but I ultimately had to spit it out. My husband tried it too and agreed. We waited for our server and told her about the salty dish. She immediately made an incredulous face and said "I haven't heard anyone say anything like that". I actually regret not telling her to go ahead and taste it herself since half the plate was untouched but I didn't. I simply said I couldn't finish and asked for a plain biscuit instead. She brought us our bill she said she took "a little something off (just a few dollar and not the total amount for the over salted dish) because not everyone has the same taste" as if my husband and I just have sensitive tongues or something. Let me make this clear - it wasn't over seasoned. It wasn't too spicy for me. It was way too salty. Period. We didn't ask for any money to be refunded and we weren't expecting any. I just wasn't going to finish the dish because I wasn't able to. Looking through the reviews so far, it looks like salty food is the most common complaint along with the service. I really truly hope whomever is in charge takes a look at these comments and corrects these issues. It's a disgrace that this it what is happening with the legacy of Leah Chase and the restaurant that carries her name. read more

Leah's Kitchen - Salty salty salty - Southern Near Me - Kenner, Louisiana

Based on the horrible service we received right off the bat from the hostess, as well as the server, we decided to not even eat here and just order a drink. We would have just walked out based on our first impression, however we were tired from doing a fair bit of walking in the morning and in need of a rest. The hostess barely acknowledged our presence, and refused to even look at us even as we requested a table. The server was rude and confrontational within seconds, as if we had inconvenienced her by our presence. We quickly asked for our bill as soon as the drinks arrived to avoid the negative energy. read more

I had the shrimp po'boy and a bowl of gumbo (shrimp, chicken and pork). It was very tasty. The staff was friendly and helpful. read more

Leah's Kitchen - Shrimp, Chicken and Pork Gumbo - Southern Near Me - Kenner, Louisiana

With Ms. Leah's passing earlier this year, I was excited to see the family had continued her legacy by opening Leah's Kitchen in the New Orleans airport. From my first visit, the food and the service both would make her proud. The Creole Gumbo was meaty with the wonderful flavors of New Orleans. The shrimp remoulade was fresh and delicious. My service was outstanding. The host checked in on me twice, the waitress was very attentive, and for an airport restaurant, it still had the feeling of a Southern hospitality. It was almost as if Ms. Leah was watching over her guests like she had done for so many years. read more

Leah's Kitchen - a mural of a man sitting at a table - Southern Near Me - Kenner, Louisiana

Perhaps the top 3 all time worst customer service experiences I've had in my life. Almost like Punk'd as if a camera crew was going to pop out the kitchen and tell me it's a joke. Do NOT go here if you have a flight inside of 2-3hrs. Waited nearly an hour for an omelette. Staff(bartender) was very rude and didn't seem to care at all despite messing up orders and taking forever. read more

Yesterday I found myself stranded in the New Orleans Airport. I decided to have lunch at Leah's Kitchen. I ordered a cup of gumbo after asking the server if it was good. Of course she assured me it was great. This cup of gumbo was horrible. A complete insult to Leah Chase and New Orleans. The stock was watery and thin. No flavor. The sausage had no flavor , the chicken horrible and the one shrimp was mushy. I also ordered the crab cake appetizer based on the servers recommendation. Awful, it was described as being made with lump crabmeat. The only lump was the actual crab cake itself. Once again an insult to its founder. I totally resent having to pay $30plus dollars for crappy food. I feel like I was robbed. So if you are ever in the NOLA airport please run past Leah's Kitchen! One last comment the staff was not polite at all. The staff in the kitchen were arguing quite loudly. It could be heard in the entire dining room. read more

Besides the really bad service I am pretty positive they gave us food poisoning. Ordered the Chicken Jambalaya and the texture was off and I tasted a slight hint of something that was odd. It was way overseasoned and a different cuisine than I'm used to, so it was hard to tell. I was starving so I ate the chicken. The greens were so salty I didn't eat them - I eat everything - not a picky eater. Fast forward an hour later and we both had bubble guts and ran for the airport bathrooms. Made it home after a 4 hour flight from hell, but I'm still having tummy issues the next day, all day so far. Hoping the cramps will stop soon. read more

You guys are awesome! The food is was great. Cathy the hostess was sweet under a lot of pressure, I would not have been. It was very busy, they will get the kinks outs but worth the wait. They did a beautiful job on the place. Your grandma would have been proud! See you next time. read more

Wouldn't eat the food since staff did not wear their masks properly especially in the food prep area. Workers stacked plates, cups, glasses, filled gumbo , rice, sauces, and expidted with mask down under their chins. Server had mask on properly less than half the time read more

Very rude servers and hostess! This was a really bad experience overall, such a shame... I never write reviews but this needs to be mentioned so that they train their employees better! read more

Waited 10 min+ at the bar to order. 3 people that work there proceed to ignore us and other patrons. Left shortly after. Got a plane to catch read more

Very polite staff, but unfortunately salty gumbo. Like burn-your-taste-buds-off salty.