Only giving a 2nd star due to Danny who finally fixed my bathtubs correctly. Had this company come…read moreout due to faucets in 2 bathtubs. Went through AHS. 1st guy that came out was late all 3 times he came. Danny came right on time and did a great job. 1st guy came out and supposedly fixed them but both were leaking and one was making an awful noise. Lady on the phone I believe her name is Ashley was unhelpful from the moment I called to have the guy come back out. Had to jump through a bunch of hoops to get them back out. Guy shows up late again says parts have to be ordered and he will next day mail them. Parts don't show up. I call after a week asking where the parts are. Lady on the phone lied and said parts were ordered and was very rude everytime I called. She kept saying someone will call me back. None ever called me back. Then she lies again and said my voice mail was full. Never had a missed call and my voice mail is not full. She said it can take up to 12 business days. I called on day 13 she again lies and says a manager will call me back. I got AHS involved and finally they said the parts will be picked up. Ummm why didn't they do that to begin with?!?! The lady on the phone needs a class in customer service.

Abner at Infinite Solutions LLC plumbing in N Dallas/ Allen area handled all of our remodeling…read moreplumbing needs very professionally. He also has responded quickly for a few plumbing emergencies ( plugged toilet, sinks and leaking outdoor faucets, and plugged main drain) His internal drain inspection camera finds the root cause of blockages or leaks. Highly recommended.

Nathan came out and had our broken shower fixed within the hour. He is very knowledgeable at what…read morehe does. Thank you for sending such a great employee out to us

The owner Aaron contacted me through Yelp to reply to my review. We spoke and he gave me several…read morepersonal reasons they muffed the job. That did not excuse the work or the misdiagnosis, which is why this is not a solid 5 star review. He offered to refund the detailed inspection charge to satisfy me and I agreed. He told me that he would send me a check I asked if he had the address he said yes. I really thought I could give him a positive follow-up for making things right and here we are a month later and I have received the check. He also refunded the charge for what they did fix as part of a good faith gesture which I appreciate very much. The reasons for changing the review to 4 stars are clearly about the integrity of Aaron the owner of Anchor Plumbing. First, not to go into personal details, he shared the reasons he was not available to his team during the repair visit. If he had been available I am positive we would have achieved a much better result. Emergencies are just that. It doesn't excuse the issue. What it does is more important. A small business owner who even looks at the Yelp reviews I have been publishing these many years is reassuring. Especially when we are looking for tradesmen who come into our homes. The fact that Aaron took full responsibility and followed through is gratifying to me and for anyone reading this you can be sure this business stands by their work and they do not ghost their customers when things go sideways Thank you Anchor Plumbing. Excellence in customer service cannot be taught easily many business owners either don't know its importance or they just don't care. Anchor Plumbing is a generational business founded by Aaron's grandfather and passed to his father and now to himself. I am quite sure he learned the value of excellence in customer service before he could hold a wrench. JCG

Best companies to partner with. Has there been a great job of replacing my entire water heater…read morewithout I having a brand new replacement? So thank you for all the timely work

From the owner: request a service Do…read moreyou live in Mesquite, Texas and you're having some plumbing problems? Living in this city, we know that it can get both very hot and very cold, so you need occasional protection from the outdoor climate. Water Heater Mesquite TX is a company you can count on to handle all of your heating and cooling needs. We are available in Zip Codes 77325, 77339, 77346, and 77345. Are you looking for a tankless water heater to install in your home? These are very popular options for a number of reasons. One reason why customers love these heaters is they're very small. You won't have to worry about making space in your garage and attic when you have this unit. They can be installed nearly anywhere, so it will be very easy to find a space to fit this tiny box in.

AVOID AT ALL COSTS!!! Had a shower leak in the upstairs bathroom. They demanded a ton of info to…read moreset an appointment. We provided the info, and an access code so they could check it out while I was at work. They confirmed the appointment, and then no showed entirely. They claimed their technician didn't have the door code and that I had only provided a gate code. We have no gate lock whatsoever and no keypad for a gate. They just hadn't shown up. They then said they would ask about getting somebody back there later today. Then texted me saying they wouldn't provide the service. Unprofessional & lazy.

Service: Immediate, friendly, kind, thorough, and honest…read moreBonus: 24/7 We were sold on their honest customer service Just the phone call made my day when she said they would send someone out right away. We will definitely be working with them. -Accurate Leak & Line aren't general plumbers...I think they only do line replacement from what I gathered -A#1 Air & Rescue air and plumbing only assigns unreliable time windows Thanks again Pure Plumbing!

The tech was very knowledgeable and informative. He explained in detail what was happening and what…read morewe needed. He was very gracious and friendly. I appreciate so much that he was my service partner!

I was looking for a good plumber near me and found this great plumbing service. I was looking for a…read moregood plumber near me and found this great plumbing service. Very professional plumbing company and highly recommended.

I do want to say that I appreciate the effort involved in replacing our main sewer line and…read morerecognize that was a significant repair. That said, I do want to express my dissatisfaction with aspects of the project execution. My understanding per the contract and my discussion with Baker Bros, was that the project would take 2 days and included restoration of the yard, with existing grass being replaced where possible and sod being installed in areas where the original grass could not be salvaged. Instead the project extended from last Thursday through Friday of the next week, which was substantially longer than anticipated. Although the plumbing was complete, the backfill, and yard restoration was not. Ultimately, I'm disappointed with the condition in which the yard was left. While I understand excavation work will inevitably impact the appearance of the lawn, I expected the restoration work to be performed with greater care and attention to detail. Some of the sod had been laid over each other or over existing grass rather than being properly cut and fitted into areas where replacement was actually needed. My expectation was never that the yard would look exactly as it did before the repair. However, I did expect the restoration efforts to reflect the same level of professionalism as the sewer line replacement itself. For example, on the first day of yard restoration after I had chatted with a Baker Bros Service Plumber about the yard, who I am assuming to be the general foreman of the 3rd party restoration crew, showed up to my home and I walked out to a group of around 8 men, and he stated, "my boss said you have a problem". But I would've expected Baker Bros to come out to check on the status of 3rd party contracted work. I've used baker bros since we bought our home over 3 years ago and have always had positive experiences; however, this piece was not a great one.

I selected Baker Brothers based on their Google ratings. I spent over $2500 on a new compressor in…read moreJuly despite having to wait for 3 days (Dallas Summer Temps) for the part. I agreed to the "member" discount to save some money, but less than 1 month later, I am sitting in the same house for another 3 days with temperatures exceeding 100 degrees, for the exact same problem (compressor). I CANNOT get a commitment for time/delivery of when my A/C will be back on. At 9am this morning they said I was second in the queue. It is 1:30pm and I still cannot get an ETA. I have requested to be removed from their member program at no charge. They are incompetent at using AI and the live agent is hardly better. Buyer beware. I will be going back to A#1 Air. Baker Brothers is not worth the brand they have stood on and are truly the worst service provider I have ever used in my 40 years.

My realtor recommended Matt with Matthew's Plumbing for a water and sewer leak test, and I'm so…read moreglad she did! Matt was communicative, honest, and excellent at explaining the process and results. He also gave us a great deal on replacing our 10+ year-old water heater, which was much appreciated. It's refreshing to work with someone you can trust and who genuinely takes the time to explain things without trying to upsell you. I'd definitely recommend Matthew's Plumbing and will absolutely call Matt again when we need plumbing work in the future!

Mathews Plumbing truly earned my five‑star rating on a significant project. Most importantly, they…read morereplaced my 13‑year‑old Kohler steam generator. During that work, they discovered that the original installer had not followed code and had made several mistakes that could have been costly--or even dangerous. Mathews Plumbing corrected all of the substandard work, including the associated wallboard and painting repairs required for the Kohler project, and successfully cleared a difficult city inspection. They also followed all the rules of our high rise condo association. They also installed new kitchen fixtures and a whole‑house water monitoring and automatic shutoff system, giving us peace of mind against potential plumbing leaks. The repairs tied to the steam generator involved wallboard, tile, and paint, and their team were true artists--matching the tile, textured wallboard, and paint flawlessly. Everyone on the team was professional, respectful, and very pleasant to work with. They took the time to educate me on the challenges involved, trained me on proper maintenance, and consistently cleaned up after their work. I have nothing but praise for Mathews Plumbing and would highly recommend them.

Best Plumbing Crew in Town They've helped us with multiple…read moreprojects, from rough-ins to final installs. Always on time, always quality work. You can tell they take pride in what they do.