Had a horrible experience tonight at this store...arrived at 6:50 pm and waited outside as there is a limit of 4 people allowed. Mark, a sales person, stood with two customers chatting them up for over 10 minutes (their transaction was finished and he was holding their bag of merchandise). At 7:01 pm, as the customers exited, and apologized for the delay, Mark informed us that they were closed. I told him I knew exactly what I wanted, and pointed it out, and he still refused. Even tho we had been there, waiting, following their guidelines, and he held the previous customers hostage, in 21 degree weather. He sent us on our way. He told us he had to be back at 7 am. This is reprehensible customer service. I wish I could give a zero star rating. This store isn't doing great in this current crazy climate. But they have lost customers. Thanks Mark - hope the two minutes it would have taken to allow us to purchase was worth a lousy review AND loss of customers. read more