I usually don't leave reviews, but the experience at eCarOne definitely changed how I viewed buying…read morea car.
After a bit of hunting around last April, I found a listing on eCarOne's website for a 2022 Model S Palladium, fully loaded with lifetime FSD, as well as a very rare build spec. I decided to give them a shot, and was definitely not left disappointed.
I can honestly say this was one of the easiest car-buying experiences I've had, especially making the switch from a Yukon Denali over to a Model S (very uncommon, no?). eCarOne guaranteed to match the trade-in offer of CarMax BEFORE they appraised my trade-in, and furthermore completely matched CarMax's offer (a very generous one, by the way) with no questions asked.
The sales department, and my sales representative, Adam, were fantastic to work with from start to finish--professional, completely straightforward, and negotiable. As always, there may be some add-ons, but after some negotiations, eCarOne willingly lowered their non-haggle price just to ensure a smooth and easy sale! (Plus they gave a few extra add-ons included with the price!)
Where eCarOne's experience really started to shine, though, was after purchasing. Most places usually leave you with whatever problems the car has. eCarOne did the exact opposite: I noticed the 3rd brake light had started to go out, amidst a couple of other minor issues. eCarOne fully covered the cost of my repairs AFTER I had purchased the vehicle, a bill of $2.4k if I had paid out of pocket. Furthermore, any inconveniences caused by this repair were also covered by their team.
I am beyond astonished and impressed at this level of customer service. A few months later and the car is absolutely perfect!
If you're looking for a dealership that actually respects your time and their customers, I highly recommend and urge you to look at eCarOne, the sales department, and most importantly Adam and the manager, Michael, for standing behind their cars to the fullest extent. I would absolutely buy from them again, and highly recommend checking their cars out!