It's hard to imagine a better small business of any kind than The Optician. I've been going to…read moreKaren and Aimee for several years, and each time they've impressed me with their expertise, their integrity and their personal commitment to providing stellar service. Just one example: last year I needed lenses replaced fast on a backup pair of glasses before a trip. Assuming that Karen and Aimee would be too busy, I called a few well-known, branded stores and was practically laughed off the line. Karen and Aimee, on the other hand, didn't miss a beat. Without over-promising, they simply got the job done. I picked up my glasses two days before my trip and left town with an easy mind. On top of all this, they're both super-nice and interesting to talk with. I look forward to seeing them each time I go into the shop. To sum up: when it comes to glasses, I can't imagine going anywhere else.

If you are looking for generic, cookie-cutter frames, go elsewhere. But if you want a masterclass…read morein eyewear, go see Karen and Aimee. This may be the nicest frame shop I've ever been to What I appreciate most is their honesty. They recently saved me a significant amount of money by advising against anti-reflective coating after I mentioned my frustration with smudging. Most shops would just take the upsell, but Karen and Aimee actually care.

I visited and asked how much it would cost to get new nose-rest pads installed on my eyeglasses…read more The optician at West County Optometry was kind enough to do it for free. I was so grateful. While there, a customer at the counter was reminiscing over her *many* decades coming to this shop. She seemed like such a happy customer. So far my impressions of this place have been very positive!

Love this place and the staff. Super professional and friendly! We couldn't be happier with this…read moreplace.

very nice and friendly staff high recommended very helpful with any questions and explanations of…read moreyour insurance coverage and large selection of glasses and sunglasses too

Dr. Yu is one of the best healthcare providers I've ever had. She is professional, kind, and…read moregenuinely cares about her patients, which makes every visit comfortable. I also love how advanced her clinic is. The imaging technology means I don't have to get my pupils dilated, and the scans not only help with my prescription but also check for any abnormalities and help catch potential issues early. I've been seeing Dr. Yu for over 10 years and can't recommend her enough. Her front desk staff are also organized, courteous, and always pleasant to work with.

Good experience at this optometry office. Everyone was friendly and welcoming, and the appointment…read morewent smoothly. The staff was professional, and the eye exam was thorough. I'm happy with the service and would definitely recommend.

Family and I have been coming here for over 9 years! Staff is always friendly, all of the Opts are…read morealso friendly and informative. Calling, making apt, or visiting to get frames replaced is easy and they make it feel not like a drag.

New place for me. I was able to find frames that weren't overpriced and my lenses were made very…read morewell. My ophthalmologist had recommended I inquire re where the lenses are made. I asked the right questions, got the answer and staff fit me well. My glasses were ready when they said they'd be and I didn't take long to adjust to my new prescription . Thank you!

Today I called this office to schedule an appointment. The female staff member was polite at first…read more She asked for my date of birth, the last four digits of my Social Security number, and my first and last name. Surprisingly, she said she could not find my information in the system. She then gave me VSP's 800 customer service number to call. I contacted VSP, and they immediately found my information. The VSP representative then placed me, the office, and VSP on a three-way conference call and provided the office with an authorization number. The office told us to wait while they checked the information. After waiting for about 30 minutes with no response, I called back again. Later, a man who identified himself as the office manager called me. He said, "I overheard your conversation with our staff, and I don't think you are a good fit." He then told me to go to another eye care office on Solano Avenue instead. Throughout the entire process, I remained polite and respectful. I never raised my voice or said anything inappropriate. No one gave me any legitimate reason for refusing to see me. Simply telling a patient, "I don't think you are a good fit," without any explanation is unprofessional and unacceptable. I later contacted VSP Customer Service to report what happened. They told me they would investigate this office, and if my complaint is found to be valid, the office could be removed from the VSP provider network. I never even had the chance to see the doctor, so I cannot comment on the doctor's professional skills. However, based on my experience with the office manager and front desk staff, this was one of the worst customer service experiences I have ever had.

Dr. Park Hsieh was very friendly and explained every step of the process. The staff were very…read morefriendly and knowledgeable as well. Very good customer service. The store is also clean and organized.

This is a biannual go to Optometrist. I've been a customer here since 2019. I love their selection…read moreof frames and the staff is very friendly and knowledgeable. They provide excellent quality work and customer service. This weekend I stopped in for adjustments on my current two pair of glasses. I left smiling with my well fitting glasses on my face.

My wife loves this location. They have THE best wide selection of frames. She can just walk around…read moreand try on anything that she wants without being bothered lol. We enojoyed receiving support from Yolanda. She offers a very personable and relatable personality and she knows glasses. She listened and communicated her suggestions effectively. She made this experience warm.

I decided to try an eye exam and to update my contact and glasses prescription here for the first…read moretime. I have purchased glasses from here before and have always liked the selection of frames. They have lasted about a year and so, which shows good quality! The eye exam was quick and easy to book. There were plenty of appointment times available, but it is best to book ahead. The service was great, and the entire process from the exam to purchasing what I needed was smooth and efficient.

I'd been a patient of Dr. Chan for long time until I moved out of state. She's kind, sweet, very…read morethorough and pays attention to details. She's a perfectionist! My family and I are very satisfied with her services; and even though we're out of state we still use her services to have our eyeglasses ordered and shipped to us every now and then. My daughter has high prescription eyeglasses, therefore, they require specialized materials and treatment.  Bright Eyes Optometry has been wonderful and I'm really grateful to Dr. Chan and her amazing staff. Shoutout to May for excellent customer service. Thank you for being patient and accommodating with my eyeglasses orders over the phone.  If you need eye care services, pls visit  Bright Eyes Optometry. I highly recommend them.

I have been looking for a good optometrist for a very long time. In fact, I don't remember having…read morea good optometrist other than the one I had in 5th grade so it's been a long time coming. Janet Chan is warm, gentle and exudes kindness. She was able to figure out my exact prescription very efficiently (usually it takes a lot longer) but she seems more competent than the average optometrist in her ability to arrive at the prescription strength for my glasses. Her office staff particularly the girl who helped me locate glass frames were good at finding something I liked. I essentially found a pair of frames that was covered 100 percent by insurance and for the lens, I brought all the bells and whistles including UV protection (transitional lens), glare and scratch resistance, thin lens and the latest reading/distance glasses which added up to 400 dollars and my last pair of glasses was more than a 1000 dollars. Hopefully I will like the final product in a few weeks. So far, I am glad to have found such a great optometrist in my neighborhood thanks to the referral one of my co-workers gave me recently.

I can't believe that is has been 15 years since I first wrote my review, but wanted to say that…read moreInsight Optometry is still the best. Dr. Ng is even more knowledgeable and experienced than he was 15 years ago - personable, kind, and unassuming. His young staff is enthusiastic and welcoming, and will help you select from their wide selection of regular and designer frames. I spend so much time driving down I-80 to get to various medical appointments, I feel fortunate to have a great optometrist right here in Hercules. And while Starbucks just closed, Kinder's is just a few doors down with a Peet's Coffee across the street.

Great customer service and friendly doctor. The lady who helped me pick frames was very helpful and…read morepatient- because I was trying on all sorts of frames to fit my face shape. I was being very picky about how the frames don't hit my cheeks when I smile, etc.

I just wanted some cheapo glasses for the living room for watching TV. My latest prescription…read morechanged just the slightest but I didn't want to pay a lot for new glasses. At first I was going to go online but then thought I'd try a brick and mortar store if they had some cheapo ones - so I checked this website and they did. I went to the store and a young lady named Nancy was who helped me. The glasses weren't there (does any store have a website that actually shows what's in store anymore or do they say that just to get you to come in?). They did have some others there were the same price and again, I didn't care about looks, it was just for the living room. Nancy was very helpful and didn't try to pressure me into something I didn't want. I told her what I wanted, she got me in and out relatively quickly. $39 bucks total plus tax. That's a great price. Showed her my prescription, filled out a thing, done and done. If the glasses do come within two weeks and there are no issues, I'll change my review to a 5. Good store and I'll use them again for glasses.

I went into the store needing an inexpensive pair of glasses as I am in between eye surgery. The…read moreman greeting me showed me my choices. I said I needed progressives, anti glare and one pair to be sunglasses so how much would that be. He said about $335 for 2 pair ($195 for progressives) with the add one. When I took my frames chosen from the less expensive frame choices, I was told $405. No explanation. And as a side note, my vision is being improved. No crazy lens. I just left. I feel like this is a bait and switch. Several years ago, I went for 2 pair of progressives and it was advertised. So adding anti glare and one pair tinted over doubled the price? Steer clear.​