Love this place and the staff. Super professional and friendly! We couldn't be happier with this…read moreplace.

I visited and asked how much it would cost to get new nose-rest pads installed on my eyeglasses…read more The optician at West County Optometry was kind enough to do it for free. I was so grateful. While there, a customer at the counter was reminiscing over her *many* decades coming to this shop. She seemed like such a happy customer. So far my impressions of this place have been very positive!

Dr. Yu is one of the best healthcare providers I've ever had. She is professional, kind, and…read moregenuinely cares about her patients, which makes every visit comfortable. I also love how advanced her clinic is. The imaging technology means I don't have to get my pupils dilated, and the scans not only help with my prescription but also check for any abnormalities and help catch potential issues early. I've been seeing Dr. Yu for over 10 years and can't recommend her enough. Her front desk staff are also organized, courteous, and always pleasant to work with.

New patient. Lovely staff. Nice variety of frames. Pleasant office environment. Street parking can…read morebe tight.

Good experience at this optometry office. Everyone was friendly and welcoming, and the appointment…read morewent smoothly. The staff was professional, and the eye exam was thorough. I'm happy with the service and would definitely recommend.

Family and I have been coming here for over 9 years! Staff is always friendly, all of the Opts are…read morealso friendly and informative. Calling, making apt, or visiting to get frames replaced is easy and they make it feel not like a drag.

New place for me. I was able to find frames that weren't overpriced and my lenses were made very…read morewell. My ophthalmologist had recommended I inquire re where the lenses are made. I asked the right questions, got the answer and staff fit me well. My glasses were ready when they said they'd be and I didn't take long to adjust to my new prescription . Thank you!

Today I called this office to schedule an appointment. The female staff member was polite at first…read more She asked for my date of birth, the last four digits of my Social Security number, and my first and last name. Surprisingly, she said she could not find my information in the system. She then gave me VSP's 800 customer service number to call. I contacted VSP, and they immediately found my information. The VSP representative then placed me, the office, and VSP on a three-way conference call and provided the office with an authorization number. The office told us to wait while they checked the information. After waiting for about 30 minutes with no response, I called back again. Later, a man who identified himself as the office manager called me. He said, "I overheard your conversation with our staff, and I don't think you are a good fit." He then told me to go to another eye care office on Solano Avenue instead. Throughout the entire process, I remained polite and respectful. I never raised my voice or said anything inappropriate. No one gave me any legitimate reason for refusing to see me. Simply telling a patient, "I don't think you are a good fit," without any explanation is unprofessional and unacceptable. I later contacted VSP Customer Service to report what happened. They told me they would investigate this office, and if my complaint is found to be valid, the office could be removed from the VSP provider network. I never even had the chance to see the doctor, so I cannot comment on the doctor's professional skills. However, based on my experience with the office manager and front desk staff, this was one of the worst customer service experiences I have ever had.

Dr. Park Hsieh was very friendly and explained every step of the process. The staff were very…read morefriendly and knowledgeable as well. Very good customer service. The store is also clean and organized.

This is a biannual go to Optometrist. I've been a customer here since 2019. I love their selection…read moreof frames and the staff is very friendly and knowledgeable. They provide excellent quality work and customer service. This weekend I stopped in for adjustments on my current two pair of glasses. I left smiling with my well fitting glasses on my face.

My wife loves this location. They have THE best wide selection of frames. She can just walk around…read moreand try on anything that she wants without being bothered lol. We enojoyed receiving support from Yolanda. She offers a very personable and relatable personality and she knows glasses. She listened and communicated her suggestions effectively. She made this experience warm.

The yippies of Berkeley strike again . Only on Fourth Street will you find hippies with money who…read morethink they are better than you...no matter who you are because you know they are crunchy still and drive an EV. I will never shop here again. I'd much rather deal with the folks of San Ramon or Marin, the Peninsula for crying out loud,shoot even dog eat dog San Jose; just not this location! Let's be honest here, Warby Parker isn't meant for the simple, "I'm using my vision insurance for glasses kind of purchase." Instead, it's a moderate to expensive store for fashionable glasses and it's meant to serve the markets they populate, I'm no fool. However, I do love fashion and didn't mind the à la carte style here, so we bought two pairs of glasses from Fourth Street's Warby Parker. When I found the glasses originally, I was in San Ramon and I was helped by a wonderful salesperson whose name I unfortunately forgot. Once I had my prescription I went to the Berkeley store, out of convenience; big mistake! Especially, since the first salesperson in Berkeley confused me and apparently herself with my prescription, (progressive), and I ultimately ended up with single vision lenses, Instead of progressive. Something I was told only when I returned to a second salesperson in Berkeley Let me tell you about this second salesperson though, cause they were quite rude and judgmental. In fact they seemed to assume I made my purchasing decisions based on cost. No, no, I made my decisions based on confusion! In fact even after a second salesperson and two opticians I am still unhappy and will make sure I go back to corporate with these comments to make sure I get EXACTLY what I need and want. The first optician was nice, but super fast and didn't say much; so I was again a bit confused. The second optician was more verbal but just as rude as the second salesperson. Other than that, Warby Parker is cute.

I'd been a patient of Dr. Chan for long time until I moved out of state. She's kind, sweet, very…read morethorough and pays attention to details. She's a perfectionist! My family and I are very satisfied with her services; and even though we're out of state we still use her services to have our eyeglasses ordered and shipped to us every now and then. My daughter has high prescription eyeglasses, therefore, they require specialized materials and treatment.  Bright Eyes Optometry has been wonderful and I'm really grateful to Dr. Chan and her amazing staff. Shoutout to May for excellent customer service. Thank you for being patient and accommodating with my eyeglasses orders over the phone.  If you need eye care services, pls visit  Bright Eyes Optometry. I highly recommend them.

I have been looking for a good optometrist for a very long time. In fact, I don't remember having…read morea good optometrist other than the one I had in 5th grade so it's been a long time coming. Janet Chan is warm, gentle and exudes kindness. She was able to figure out my exact prescription very efficiently (usually it takes a lot longer) but she seems more competent than the average optometrist in her ability to arrive at the prescription strength for my glasses. Her office staff particularly the girl who helped me locate glass frames were good at finding something I liked. I essentially found a pair of frames that was covered 100 percent by insurance and for the lens, I brought all the bells and whistles including UV protection (transitional lens), glare and scratch resistance, thin lens and the latest reading/distance glasses which added up to 400 dollars and my last pair of glasses was more than a 1000 dollars. Hopefully I will like the final product in a few weeks. So far, I am glad to have found such a great optometrist in my neighborhood thanks to the referral one of my co-workers gave me recently.

Great customer service and friendly doctor. The lady who helped me pick frames was very helpful and…read morepatient- because I was trying on all sorts of frames to fit my face shape. I was being very picky about how the frames don't hit my cheeks when I smile, etc.

This place is great! Accommodating, nice staff, wonderful engaging doctor. My go to for my annual…read moreeye appointment!