1. LBC - Chicago

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Chicago, IL

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LBC - Chicago

3.0 (2 reviews)
Closed • 10:00 am - 6:00 pm

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4 years ago

Helpful 58
Thanks 1
Love this 59
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2 years ago

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Schlep - One of two nightstands

Schlep

(164 reviews)

Highly recommend. Scheduled delivery in less than 24 hours turnaround. Fantastic communication…read more Professional, high quality and friendly service. Overall excellent experience - thanks!

Hello, I'm writing…read moreto share feedback regarding our recent service, which was unfortunately a very disappointing experience. We were initially told to expect a one-hour delivery window between 3-4pm, and planned our day accordingly. Shortly before 3pm, we were informed the timing would shift to a 4pm pickup and closer to a 5pm delivery. In reality, the delivery did not occur until nearly 6pm. This caused significant disruption. Our building has a strict 5pm cutoff for deliveries, and we had to scramble to accommodate the delay. I had arranged coverage at work based on the original window and ended up losing additional time and income. The sellers also had to adjust their plans and wait around for most of the day. What was especially frustrating was being told--without acknowledgment of the inconvenience--that the only remedy offered was a $10 discount. We later learned that our job had been added at the last minute, and we were not actually scheduled, which helps explain the delays but does not excuse the lack of communication. I do want to note that the delivery team themselves were excellent--this is not a reflection on them. Given the nature of our work, we frequently require reliable moving services, including for art and mid-century pieces, and had hoped to establish a dependable relationship. Unfortunately, this experience has made that difficult. At a minimum, we would appreciate a more meaningful acknowledgment of the inconvenience caused, along with consideration of a partial refund or credit toward a future service. Without that, we would not feel comfortable using or recommending your company moving forward.

Dolly - Scratched and broken desk

Dolly

(850 reviews)

The Loop

I was moving to a different unit within the same building, so just needed some "labor only" help…read moreand was recommended to Dolly. I used their online system, which I felt was convenient and straightforward, to book 2 helpers for 2 hours. I was immediately confirmed by Dolly but then also by the helpers assigned to me. They communicated to me primarily through text but on the day of the move they also called to let me know when exactly they'd arrive (which was ~30 mins later than the original scheduled time). As soon as they got to my apartment, they quickly and professionally got to work. I was helping alongside them so was able to observe how they handled my furniture and I felt it was generally with care (for example: they avoided banging into walls and doorframes). During freight elevator runs, we made polite small talk and they seemed like good guys. While it only took 1.5 hours and I booked for 2, I still paid the full $200 plus $20 each for tip. I would probably use them again if I had labor needs. Otherwise, for a full move, I'd probably go with a full-service professional moving company.

Do Not Use These Movers! They showed up at the end of their 1 hour arrival time window , and them…read moreBailed on Me! This was my moving day! was moving a 2 bedroom apartment to another 2 bedroom place. The movers showed up, looked at all the boxes/furniture and stepped outside to talk amongst themselves. When I realized that they were taking awhile, I went out just as they were about to drive off. To their credit, the driver stopped when he saw me. He said that they were only paying him $200 for the job. Now, while I agree - not enough pay for the job, I did post a description of what the Job was in my request. And he accepted it. Also, he was just going to drive off without saying anything! Bad from start to finish. What a nightmare. Just don't use them.

LBC - Chicago - couriers - Updated November 2026

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