We called this company for waste service while staying at the beach campground. When they first…read morearrived, our RV was stuck, so they helped the other people in our group and told us that once we got unstuck, we could come by the store and they would help us there. That's exactly what we did.
Unfortunately, the employee working at the store was unbelievably rude and aggressive from the moment we walked in. He acted irritated that we came in person and just told us to "write our information down" without explaining what information he needed. When my partner asked for clarification, the employee immediately started yelling at us, demanding our name, phone number, RV type, and location at the campground.
We explained that our RV was literally parked right outside the store, but he snapped back yelling that "outside can be anywhere." At that point, I told my partner we should just leave because I did not feel comfortable giving money to a business where an employee was openly yelling at customers.
Instead of letting us leave, the employee became even more aggressive after my partner told him there was no need to yell. He followed us outside the store, continued harassing us, and kept yelling while we were already walking away. His behavior was completely unprofessional and honestly intimidating.
As we were leaving, we saw the employee who had helped us earlier. We waved him down and explained the situation. Unlike his coworker, he was extremely kind, apologized for the behavior, and still tried to help us with our waste service. While he was helping us, the aggressive employee continued approaching us, yelling, and escalating the situation further. He even told his coworker to stop helping us and told us to "go f*** ourselves."
At one point, he also told our grandmother to "suck his d**k," which was absolutely disgusting, disrespectful, and beyond inappropriate for any business employee to say to customers. Yes, my partner raised his voice back at him, but only because the situation kept escalating and my partner was trying to protect his family and ensure our safety. This man was approaching us aggressively so of course we are going to do what we need to do to protect ourselves. We don't know what this man is capable of doing to us.
The entire interaction was recorded on video because we genuinely felt unsafe. The employee continued harassing us even after we walked far away from the store toward our RV. We ended up calling the police because of how aggressive and confrontational he became. The officers reviewed the videos and clearly saw his behavior.
What's most concerning is that his own coworker told us this is apparently not the first time he has tried to fight customers.
No paying customer should ever be screamed at, followed, harassed, or made to feel unsafe for simply asking questions. One kind employee does not excuse the behavior of another who is openly aggressive and abusive toward customers. I would strongly recommend avoiding this business unless management addresses this employee's behavior immediately.
