I have no idea how good or bad these guys are at actually fixing printer problems since i never made it past a phone call. whoever answered the phone the day I called was either having a shitty day or maybe just doesn't care whether they get your business or not. Telling him about our Lexmark industrial printer & what was happening, he actually said he didn't think it could be fixed. (It was running super slow, ink was leaking on pages, & our computers were no longer connecting to it). I told him i had someone fix the speed issue before, they did it over the phone, but that I couldn't remember who it was i had called or remember what they had me do to increase speed - it worked, but was only a temp fix & we were now having other problems. He actually -no kidding - told me " maybe u should call them then". So i said " ok I will then." & hung up. Yikes! Don't you want our business?
Clearly they don't really feel like leaving the warmth of their office to have to go & fix anything. When i said we were in Healdsburg, the reaction I got from this guy was like it was in China & he sighed like it was a pain in the ass to drive that far - and they're in Sebastopol for cryin out loud!
Back roads takes 20 min from downtown sebastopol. and i should know - i drive that way home.
So call these guys if you're down the street, want to feel frustrated & ignorant of your printer & i promise u - you wont be disappointed
OR call Common Sense Business Solutions (see my 5-star review)if you'd rather just have your printer fixed without the added bonus of bad attitude. read more