I have had this company at my house for several projects. however this last time when I had…read moreconcerns I called and was told well we did your project a while back? ok so when i was able to speak I explained what the problem was I was told my the owner it was a warranty issue and that he would call me back in 3 days it's been months no word! And now the steps I had this same company do has issues the tops are coming up! they used 11/2 in screws so all my steps had to be redone! also I have suggested this company for friends he has gone out to give them prices for things they wanted done and has never called them back!

I have to say how very lucky I am to have had this company come in and do the remodel of my master…read morebathroom, mold remediation and plumbing. When I contacted them the owner Rob was up front with me and told me at least 10-12 weeks out. He kept his word on the timeline. On top of the original project he was hired for I ran into a mold problem just as they were to begin the bathroom remodel. He stepped up and fixed the problem and did the original remodel with no breaks in between. The crew that worked here(John and George) couldn't have been nicer and respectful of my home. Hopefully I won't need anymore done to my house but is I do they will be the first I will call.

My family does not recommend Blades HVAC. We have a geothermal system that had a slow leak at the…read morecirculation pump. On the pump housing, Blades put a service sticker with their phone number, approximately three inches from where the leak was happening. I thought great, I will call them and they will take care of it. When the service technician came out, he took a look at where the leak was and said that they do not service geothermal loop pumps, and charged me $125 to come say that; he was not even here ten minutes. I told him that I felt that I was being ripped off because I had described where the leak was, and they still sent someone to tell me they don't work on that part. The tech said I could take that up with the office. I called the office to describe that I would leave a critical review because of my experiences with them, and give them a chance to make it right. The guy in the office literally laughed at me and said something to the effect that just because a sticker was on the part doesn't mean they service that exact part. Their four-hour service windows without updates make it difficult to plan when they may be able to come out. Had to reschedule a prior service call because the technician did not come out until about 12:15 when they had given me a window from 8-12. I do not recommend using Blades HVAC. (photo shows sticker placement with leak location circled in red)

Poor customer service. No one would return our multiple calls over a month long period until we…read moreindicated we were going to show up in person to get answers to our concerns!

I contacted them Thursday night and they came to my home, located, and fixed the broken pipe that…read morehad caused the link on Friday. very prompt and efficient service at what I think was a fair price. I will use them again if I need a plumber. I really like the fact that they are a local company that has not been bought out by a franchise.

Technician was on time,polite,and worked efficiently! He tested his work and showed us our new…read moredisposal working well! He cleaned up after the job was complete . We would have him again if there is a need .

Prompt response. Excellent customer service. Problems solved stress free and quickly! Needed a new…read moresystem. Sean was promoted, professional and such an amazing communicator. Installation team was beyond amazing. Experience was A+++++++++

They were thorough with their work on my mini splits and didn't stop til they found the source of…read morethe problem.

I cannot say enough great things about the service I received from the moment I called and talked…read moreto Ruth Ann in the office until a few hours later, when Mark the technician came and fixed me right up and got my heat back on. Great service, great timing. I can't say enough good things.

We had Hellens intall an AC and Heating system in our home to replace a unit that was over 20 years…read moreold, they did a fantastic job removing and especially cleanup during and after install. I just had an issue with my workshop heat pump I called they came and repaired, job well done, defrost board and sensor were replaced. Cost of repair was very reasonable. Hellens is a family owned buisnesss and they care about their customers and service is a phone call away.

I spppent $5000 to protect my new concrete driveway with Dry Zone's product Sealant Pro. However,…read moreafter an ice storm and salt was applied to the driveway, the surface was ruined. Dry Zone adverses "once applied, Sealant Pro works to blockwater and chemicals from gettiing into concrete.This protects the slab from the damaging effects of freezing and expanding water has on the concrete surface, virtually eliminating pitting, flaking, and spallng." It did nothing to protect my driveway. It's a mess! I am not sure what type of coating was put on , but I paid for Sealant Pro. They were no help at all in solving the problem and would not take any responsibility and did not respond when I asked for a referral for concrete engineer to determine whether the failure was on their part or on the part of the concrete company that did the installation. First, they said it was caused by the salt, then they switched to saying the concrete was bad.

DryZone raises the "EXCELLENCE IN SERVICE" bar for their high quality services. I've used them for…read more5 years. The DZ technicians saved me from things like cracking/falling interior walls, 5 serious cracks in the house's foundation needing a vapor barrior, laying a waterproof floor and upgrading the old sump pump. This week Drew, the whiz DZ Team rep, came to perform a thorough annual checkup on all the work DZ had previously done, took various moisture level readings etc. and answered all my questions clearly. It is so comforting to have a company that really cares about its customers. [Thanks, Bill.]

Today is the Fourth of July and my air conditioner went out. I put a call into. After Hours and…read morethey came and repaired my system without even charging me. I have a Service contract with. 1st State.Comfort with Brian,, and he refused to come out until maybe Monday afternoon, but he couldn't guarantee it. I highly recommend After Hours Heating And Air for any HVAC needs. They were prompt, honest, and didn't hesitate to come on a holiday to my home. A huge shout out to Wyatt for being such a great guy!

My neighbor recommended After Hours when I was in the market for a new HVAC system. He has been a…read morecustomer for years. They quickly came out to give me the estimate, which was half of an earlier estimate I had gotten from another company. They put in the new system. The work was done quickly, everyone was very professional, and the system works perfectly. I would definitely recommend them to anyone that is in the market for a new HVAC system or just routine maintenance.

We recently needed a new unit and called Above & Beyond as we always do. Garrett Jones was the…read moreupmost professiona. He assisted us with getting a new unit even though we had issues getting financing he stuck with us until we were able to figure out what to do. He made the entire process easy and painless

The technicians were polite, and were kind enough to take pictures of what it looked like under the…read morehouse when I asked them to. They were able to repair the issues without having to replace entire lengths of duct work. But at 3AM I woke up hot, and it was 77 degrees in the house - worse than it had been before the duct work was fixed. I called and left a message on the company voicemail, left my number, and asked them to call me in the morning. Unfortunately, they never called. At all. A friend suggested I try restarting the system, since I mentioned that the last time they shut the system down, they switched off the breaker without first shutting the system down. So I shut the system down at the thermostat, then the breaker, waited five minutes and then turned it all back on. That seemed to work. Then I called the company so that they could make sure their techs did not do this to anyone else's system, and to comment that they never bothered to call me back. The woman who answered the phone first said this was the first she was hearing of my issue. Then she said she had heard I called, but she had been told I would call back, and I did not call (implying I was at fault). Then she kept talking over me rather than listen to what I was calling about. It was more important to her that she defend herself than listen to the customer. She never said I'm sorry. I had to ask her if she would stop talking to listen. Twice. Then I told her what the tech had done, and that I had solved it myself. That alone would have been enough to turn me off of the company, but the owner just called me. Not to apologize for the misunderstanding, but to say "I did call you!" He said he did call, but the number on the caller ID, and not the number I left in my message, which is also the same contact number on my account. He did not say he was sorry for the confusion. Then he started to argue with me that the techs only turned the breaker off on the inside unit, not the outside unit. I told him he was incorrect, as both the techs and I had been looking at the breakers together, that both breakers were turned off, and that one was even labeled "Outside AC Cond." However, he continued to tell me that did not happen. I finally told him that I was not going to stay on the phone and argue with him, and that I would not use his company again. Then he yelled at me that I was "very rude!" Any company that calls up a customer that has an issue, for whatever set of circumstances, just to say "you are wrong" and not to apologize, will not keep customers coming back. So if you'd like to use a company that is going to argue instead of trying to resolve an issue, call Above and Beyond. Because the owner went above and beyond to ruin their reputation with me. Customer service is not their forte.