1. Lavender Lace Retreat

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Georgetown, TX

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Lavender Lace Retreat

5.0 (1 review)
Closed • 10:00 am - 7:00 pm

By appointment only

Services - Lavender Lace Retreat

Therapeutic massage

Aromatherapy massage

Foot massage

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2 years ago

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Balance Wellness and Massage

Balance Wellness and Massage

4.7(23 reviews)
10.7 mi

I had my first appointment with Deziree. I told her the issues I was having with my neck and…read moreshoulder pain and some tingling in extremities which I contribute to sitting at a desk working on a computer. She did an awesome job and really seemed to know her stuff. She was friendly and easy to talk to. The owner was nice also. Highly recommend.

I am extremely disappointed with the customer service I received with balance wellness…read more I had my first prenatal massage appointment November 21st with Tammy which was a lovely massage and booked a second appointment for December 20th. A few days after booking I realized I was unable to make the appointment, because I had family in town and called to cancel November 28th. The call went to voicemail and I left a detailed message to cancel the appointment and why I was no longer available. I never received a call back. A few weeks later I called again to try to rebook a couples massage and the call went to voicemail. I did not leave a voicemail this time as I was running errands and wanted to speak to someone about the booking. I received email for the missed appointment and was charge for $164. I called to discuss what happened and got their voicemail again. I left a voicemail for their manager to call me back and received a called from Julie a couple days later telling me she'd speak to Ben the owner about it. I sent them a screenshot of my call log, so they could see I made the calls. Julie called back to inform me that there's nothing they could do about it, except offer me half off a couples massage. Julie added they have had issues with their phone systems, but didn't know the dates they were having issues. If you are having issues with your phone system that's not my fault. You should take accountability and make it right for the customer. If you don't have a receptionist to answer calls and you have known phone system issues you need to provide others ways of booking/canceling appointments.

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Balance Wellness and Massage
Balance Wellness and Massage
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Lavender Lace Retreat - massage_therapy - Updated October 2026

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