the place is clean and has many machines and decent prices. That being said the owner is very rude and has no customer service knowledge. I took a small throw rug in to be washed and he banged a sign in front of me showing me that I was at the wrong washer. When I told him that he could have just told me instead of causing a scene, he told me to get over it. I will not go back. There are too many places that I can spend my money. I do not have to be treated like an animal. read more

I will never take my business here ever again! The staff is absolutely disgusting.. I was folding my laundry on a table that was not being occupied right in front of the dryer I was using when a woman who worked there started huffing and puffing. She then got right in my face and told me she was using these two tables and I needed to move my stuff to another table! I thought she was going to bust a blood vessel with the intensity of the way she scolded me. I put my unfolded laundry in my basket and left, I refused to spend another second with those unprofessional people!! If you hate your damn job so much, QUIT!!! Nobody likes being around assholes like you!!! I never write reviews, EVER, but this is beyond inexcusable! So much that I decided to write this review before I even left the parking lot!! read more

Rude staff, not helpful. Won't be back after this experience. Came here for the first time to do a friends mountain of laundry because they had surgery. Literally no one asked if I needed help or greeted me. Asked about getting cash off my card and the one younger lady with glasses said "No but the atm is right there". So I proceeded to use the atm, got my wash going and had 18 minutes to wait for the clothes to finish washing. same girl looks at me and says "are you waiting for your clothes to wash?" I reply yes and she proceeds to tell me I have to wait outside while they wash because they can only have a certain amount of people in the store and that's it's posted on the door. There was two other people other than her and me in there. I ask about what about my stuff/cart I have? She replies rather snotty that I can leave it there. So I ask what about people messing with my clothes or my stuff while I'm outside and she tells me very rudely that I should probably take it with me then. No need to be rude because I'm asking questions as I very rarely go to a laundromat. Won't be back, have several more loads to go and will go to the place around Berkeley. read more

The last few times my girlfriend and I went there both of the younger female employees have been rude and inattentive. It seems as even a request to get change or ask a question about a machine is too hard for them to answer. After having enough of this and finally speaking with the owner I was not surprised by the way they were behaving. The owner was just as unprofessional and rude as his employees. A word of advice for the owner, when running a service industry business. You should probably focus on service first... read more

Gotta one star it after being a frequent customer for yrs.....this is a sad day. However, a ridiculous $10 minimum credit card purchase is the reason. I explained to tye owner directly that I had been a frequent customer for years and if he would let me buy $8 worth of soap, despite the $10 minimum. He still wouldn't and to me that is a rude gesture to not show any apreciation for a frequent customer of years. After I started to bag up my clothes to leave and go to the laundromat across the street he ask "your leaving over that??" I told him "your damn right I am" read more

Horrible, Absolutely horrible. Place is usually a furnace there's no A/C so its always hot in there, Secondly Their machine did not give proper change for a $20 so I'm out 10 bucks that they say one of their costomers stole. Its filthy there is lint everywhere. The washing machines are on the sucky side. My husband dropped his clothes off to be washed there and he ended up getting a rash from the cheap laundry soap they use. Clothes smelled horrid after we got them back. Do not waste your time or money here. The owner manager is a total miser and has a poor attitude, told me not to come back there ha ha ha, Like I would ever be caught in their poor filthy establishment again. Do not recommend. Thieves and do not care about the customers at all. read more

I had to wash a few pillows and this is the only option in town (unfortunately). After pumping in $8.50 for one of the commercial washers (which you could wash a couch in) and setting the water to HOT, I noticed the water pouring in was ice cold. After notifying the owner, apparently I wax inconveniencing him, he trudged back behind the washer and turned on the hot water. What a scam - charging people $8.50 a load and saying tricking them into thinking they're getting hot water when this slime-ball is pumping in cold. Needless to say - this is my first and last load at this place! The one star I gave is for the change machine - it takes bills of all shapes. read more

Used this place while on a theatre tour. Loved it. Everything worked, the attendant was helpful and they have an awesome pinball machine!!

I agree . They are rude.. I lost my washer & dryer in the flood and the lady was very rude. Actually as i type this she is vacuuming and going right up to my feet... Are you serious! read more

OK. So I've lived all over the U.S., but I'm a 30-something professional who has most recently moved here from Chicago. I wanted to find a CLEAN laundromat, and scouted out the area for something close, convenient, and cost effective. This place was all three and has dry cleaning available as well. If you forget your detergent, it's not going to cost you an arm and a leg to buy it there. Plus, the staff is really nice, and the clientele isn't freaky. I brought in my laptop and worked while my laundry was going. They have a TV, complimentary coffee, pinball machines, candy machines, etc. Plus, it's within walking distance of an ice cream place (if you have the kids) a beer joint (if you need a drink) and a car wash (if you're going all out and want to wash the car while you've got the laundry in and extra quarters in your pocket. Thumbs up. read more

My dryer died this week and laundry has been piling up. I tried going to a different laundromat and didn't feel comfortable there. Decided to drive the extra 10 minutes here based upon a few recommendations. Brought about 1/4 of what I needed to do because I didn't know how it'd be. But while their priced are a little high, it's clean, comfortable and I was able to bring my laptop and get some work done while waiting on the machines. I'll be back this weekend. read more

Walked in for the first time right at 9:00 PM to put one load of laundry in. The lady working gave me a look as if they were closing and looked at her watch. on their website and everywhere it states 9:15 PM is last load of laundry, so that is exactly what I said to her. I asked her if I could buy soap and walked around the counter and she proceeded to tell me about how my laundry was going to take too long and basically said I couldn't do it tonight. I made it very clear she should let the manager know they shouldn't be false advertising and her response was "I know". Poor customer service and communication, I won't be back. read more

Free wifi, good amount of units -- as only an occasional laundromat user (I like my clothes really, really dirty -- what can I say?) it's pretty much what I'm looking for. I'm pretty sure everything is a little more expensive than you might find at other laundromats, but the atmosphere is better and the staff is great and customers are alright, too. I always have a good laundromat experience when I go, whether it's to wash a bigger item or a load of laundry if my power is out. I don't really recommend them for drycleaning, though -- higher prices and no noticeable quality difference. read more

I love this place. Everything is new and clean. Listen up people, forget attitudes. Everyone has bad days. If I had to work all day in heat and the extra heat from the dryers I would be cranky too. Be respectful to the owner too. I like him. So what if you don't. What are you going to do, call in the Ghost Busters. read more

My washer died, we replaced it with a new high efficiency and that needed repair 3 months in because you can't wash rubber-backed rugs in these machines (for the record, NOT noted in the owners manual)!!! I had rugs to wash, another laundromat was going to charge me $100 ----$44 at the Laundry Palace!!! That's amazing for drop-off service, imagine if I stayed and washed them myself! As a former apartment dweller, this is the Cadillac of laundromats: friendly staff, very clean facility and AMAZING prices.....;-D thanks again! read more

I needed a wash and fold service that would pick-up and deliver, and deliver they did! I just had too much laundry to wash fold and hang and work a 70 hour work week. They did exactly what they promised they would. I plan on telling all my friends about this place. They even made exception to come to my house because I live so far away. Please use this service if you have more money than time, they really saved the day. read more

Clean, comfortable, convenient, cozy, and caring staff. Vending machines loaded with great snacks and drinks. Washing machines range in sizes and dryers are large and airy. read more

The attendant recommended how much time to put on the dryer. Then when it was time to close she told us we had to go because the alarm was going to be set. This was despite the fact she gave no warning, and we had time left on the dryer. Keep in mind... this is time that SHE recommended. We told her we only had 10 minutes left and she just shrugged her shoulders. We will not be back!! read more

This place sucks. The customer service is poor and the staff is unfriendly. I know working at a laundromat sucks, but try to put the smile on your face. I would rather dry clean my own shirts in my own piss, rather than use this place's services. The owner of this place must stick the employees in the washer as training for employment. read more

Second time to a laundry mat. Never want to go back. The machines were fine, but my fiancé needed to take out money to get change, so he swiped his debit card for 20$...got home, laundry palace charge for 56.50$...not cool laundry palace. read more

I wrote a review about a month ago regarding extremely unprofessional staff at this place. I was just informed that the person who said she was a manager gave me a fake name of "Selena" and her name is actually Tarrah, and she is actually the assistant manager. What a complete idiot. I hope that people wake up and stop going there. read more

I showed up to wash a few items. The worker was nice enough to hold the door open for me, watching me bring in 2 loads in baskets and easy to see. After bringing my rugs in she informed me that I could not wash my rugs there. Apparently they only allow certain rugs. She could have told me when she saw me bringing the items in, when she was holding open the door for me. Instead she waited for me to carry all of them in and then told me I wasn't allowed to wash them. There is no sign anywhere that i could see inside the establishment and most surely none on the window. I drove all the way there for nothing. Then after all this was done some snippy older man sitting near the counter started to make very rude comments. I left and went to another laundromat and did not have a problem. And it was cheaper to boot. read more

This is the best Laundry place ever did 3 months worth of laundry at a reasonable price only using 2 washers and one dryer unlike other places you don't have to re -dry clothes cause the dryers are Amazing! Just left here I highly recommend also they are super clean in there as will have a great sitting area and excellent wifi also next to a lot of great restaurants read more

So My machines in my complex suck, XS washers & dryers are a joke, you'll go broke trying to dry here. So I yelp Laundry, found Laundry Palace... Plenty of machines $2 not the smallest tubs, that would be at my complex! but for $2 they could be a bit larger, I ended up making 3 loads out of my usual 2. Dryers are .25cents/ 6mins good dryers, I doubled up one of them with work scrubs and T-shirts & used $1.25/36mins dried fine. And a load of towels very thick $1.50/42mins, I think $1.25 would have done it though. Attendant kept it tidy, my only problem with him is he wiped everything down with the same cloth, I watched him wipe something off floor & then wipe machines & table with same cloth, so he's spreading stuff everywhere! So wipe down your machine first, I do this anyway, and wipe your folding table down well, I always bring Clorox wipes for these things. Other than that, nice place, you get in, you get out, that's all I need in a laundromat. Plenty of parking also, empty Sundays after 5pm and free wifi & cable TV, and nice dive bar right next door! read more

Went back today to give them another chance. Spoke to one of the employees who was there when the incident in the last review took place. The owner came out and stated his customer service manager "Chris" said he spoke with me and that I wanted the employee fired. The alleged conversation NEVER took place. The owner then questioned why I didn't say anything to the employee. I advised I was very upset at the time. The owner has no customer service skills. He refused to allow me to vent saying he would not continue to talk to me unless I took it in his words "down a notch."At that point I gathered my things and left. I will NEVER return. read more

The Laundry Palace has a variety of washers and dryers. I go there to wash large blankets and comforters. I find it to be clean and well-managed and the staff is always courteous and helpful. read more

Pretty good place to go if you have to wash clothes, as they have many machines and the place is kept pretty clean. My only grip I would say is the older, tall manager, perhaps owner that works there tends to be on the meaner side. He runs that place like a tight ship - God forbid you do something wrong...if he's there you will be corrected. But, all and all, it's decent. Safe area, also, which is a plus. read more

Very clean. Knowledgeable and polite staff. Will be coming here to wash my comforters now!

I've found the Laundry Palace to be quite clean which is the most important feature to me. All the machines I've used have worked great. The owner gave me some good tips yesterday on the advantages of the front-loading machines. Contrary to what others have written, this laundromat DOES have air conditioning but, on hot summer days with many dryers running, it would be difficult for any AC to keep the place cool. The employees have been very friendly and helpful to me when I've had questions. The comfortable sitting area with a TV is an added bonus. I will continue to use the Laundry Palace because it's the best. read more

I LOVE this palace. It is quiet and super clean. There are many ceiling fans to keep it nice and cool inside. The staff is knowledgeable and friendly. My very favorite thing is that the Laundry Palace has pinball - I needed something to do with my extra quarters (free wifi too!) read more

Best laundromat I've ever used! Extremely friendly and helpful staff. Best value for your wash anywhere, in my opinion. I wouldn't trust any other place with my clothes. Even the smell is perfect. The whole place is well lit and all the machines and surfaces are frequently cleaned. I would rather clean my clothes here than in my own home! read more

The place is clean and people are friendly. The prices are slightly higher than competition, but you also have more amenities. There is a waiting area with a table, tv, chairs, and vending machines (which I appreciate). Nice location. read more

Have been going here for 3 years and it had always been ok. Went a couple weeks ago and my clothes all smelled like lighter fluid from the dryer. Several of us mentioned it to the attendant, who was useless. I called a few days ago to see if the problem had been resolved and spoke to a very rude woman who said "As far as I know it's fixed." Tried to blame it on the renovations next door, which may or may not be the cause. No apology or offer of any explanation or compensation for my smelly clothes and negative experience. Several weeks prior the place flooded while I was there! All done with this dump! Too bad, because they have a great ice cream place next door! read more

VERY RUDE STAFF!!!! My dryer at home broke at about 830pm. I had a load of wet towels and sheets that had to be dried or else they'd smell like mildew. I did a Google search and saw the last load at this place was at 915 and it was close to home so I packed up, jumped in my car and made it by 910. The woman working was talking aggressively to a man about being open so late. I put my towels in the dryer and a load of scrubs for work in the washing machine and the lady working walked by me saying "great, now she just started a load". I pointed out on the door it says the last load was at 915 and she just kept walking by. I sat down in the tv area and she purposely turned off the tv. So a little while later as people were leaving a gentleman said goodbye to her, she said goodbye and when he walked out the door she mumbled "jackass" under her breath. VERY RUDE AND UNPROFESSIONAL STAFF. I WILL NEVER COME HERE AGAIN!!!!!!!! I would give this business a -5 stars if that was an option! read more

Due to the flood in Royal Oak in early August I have used Laundry Palace several times to do my laundry. I have found the owner and the staff to be friendly and helpful whenever I have occasioned to visit this laundromat. On all occasions the laundromat has been clean which is not surprising as I often observe the staff walking through the isles and cleaning as necessary. I especially like the new coin machine that quickly distributes 80 quarters to me when I insert a twenty-dollar bill. I live on a sailboat in the summer and use various laundromats in Michigan and Ontario, Canada. Laundry Palace has the hottest water of any laundromat I have ever used. They are also reasonably priced. The last compliment I would like to offer applies to the various sizes of dryers available to accommodate very large loads (3 quilts) or smaller sizes for smaller loads. I love that I can finish all my laundry in just over an hour. By the way, they have a Wi-Fi connection. read more

this is one of the cleanest and friendliest laundromats and cleaners i've been in! do my big items there(blankets,etc) they come out real nice. read more