I'd give them 5 stars, but its still early to rate reliably. That said, so far I'm very happy to…read morehave found this place! I have laundry in my building, so can't comment on that aspect, but have brought dry cleaning and minor alterations to them with pleasant results. It's a family operated place, and so far all have been very friendly and accommodating. Best of all they have reasonable pricing for dry cleaning and do a good job. I regularly have to bring suit jackets for cleaning and when you're cleaning several items it can add up quickly! Winter coat (wool, long) was $10. Suit jackets $6 each, and resewing a torn inner pocket- $9. Usual time expectation for cleanings is 3-4 days without rush, and the tailoring is about a week. I posted some photos, one of which has the hours but its wicked hard to read. They closed at 8pm Monday, and I think that's about the norm. When in doubt, just call. Anyway, I rarely review, but am happy to have found a place nearby that can be relied upon that won't break the bank!

Terrible place. The owner and her associates there are incredibly rude and disrespectful. They also…read morehave no qualms about threatening violence against customers as well. Be wary of them especially if you're black. They followed me around and caught an attitude when I complained about my treatment resorting to speaking in Spanish with threats and unwilling to return my money

This is the BEST dry cleaner and tailor we've ever used! The owner is absolutely delightful and…read moreprovides the highest level of customer service. We've been customers for over 20 years and HIGHLY recommend!

They have to understand NOT everyone is hearing!!!! As soon as my three loads are done. I took one…read moreand the lady started to take one of my load out. She said she kept calling me I told her I'm deaf!! Every time I come here those people Are rude . Last time I was trying to figure out how to reload one lady was so rude!! And act like I'm dumb! Other time a guy name James was rolling his eyes when I told him I'm deaf, he pushed me out of the laundromat. Shame on them!

I have been doing laundry at Laundrymates for the past few years due to its proximity to my home,…read morebut after tonight, I will no longer be supporting this business and want to share about the harassment I received tonight that resulted in my calling Boston Police Department. The laundromat is owned by a family- I primarily see the son, but at times, his father is also present, which has always left me with an icky feeling. His father STARES at patrons so intently, it makes you feel very uncomfortable. He polices you as you do you laundry and keeps the bathroom locked. You have to ask for permission to access the bathroom to wash your hands in between loads. Tonight, I entered just before 7 pm and there was another young woman attempting to do laundry. I say attempting because the washer machines she was using read "Error. No Sink Fill". She told the older man about this four times and he did nothing to resolve the issue. After her telling him multiple times, he called his son who came downstairs and moved her loads to other machines that I was about to fill. Due to the delay in getting a washer, my clothes were still drying at 8:50 pm since I had to wait for her to finish using the smaller washer machines. Shortly thereafter, the older man went to the breaker panel and turned all of them off stopping my clothes from drying. He then proceeded to turn off all the lights and told me to get out. I informed him that I could not pack my clothes in the dark and needed light to pack my still damp clothing. He STILL REFUSED and I proceeded to call 911 because I was standing in the dark with a very odd old man. The officers (one male and one female officer) arrived and the laundromat was still dark. I explained the situation to the police and he was still belligerent. After packing my clothing, the police and I attempted to leave the laundromat and he stood in front of the door. They had to yell at him to move out of our way so we could exit. This entire situation was completely avoidable and unfortunate as I'm choosing to share this disgusting story. They need to repair their machines, and better yet, STAY OUT OF NEIGHBORHOODS where you clearly don't trust your clientele. At the height of the pandemic when many were withdrawing their support of Asian-owned businesses in Boston due to a false and perceived connection with the COVID-19 infection, my household and I still continued to do laundry there while others sought out other laundromats. The treatment I experienced tonight makes me deeply frustrated and sad. I will be withdrawing my support from this business and letting other know. I am owed a refund, but most importantly, an apology.

This laundromat is such a great find. The laundromat next to me has been closed for self-wash since…read moreCOVID started and I was in desperate need to do laundry. This place was very clean and the owner was very friendly, he oriented me to the machines and how to go about paying. Some machines give you the ability to pay with your credit card but the dryers are solely coin operated. There is a machine to exchange cash for quarters. Pricing is pretty standard. I only spent $17 for 3 loads of laundry that included my comforter, 3 sets of sheets, bath towels (6), and 1 large bin of clothing. Would definitely recommend this place to anyone. I got there 30 minutes after opening and there was only 1 other person in there.

I took my uniform here and when I came to pick it up, they said it was picked up 2hours ago and…read moredidn't know who they gave it too or anything. I had to repeatedly ask questions and see what I can do about it because the worker was basically just trying to leave it at that. Thankfully the person came back the next day realizing it wasn't theirs and I was able to get my uniform back but that was no thanks to the workers. I truly believe if the customer never came back I would have never got my uniform since they couldn't even tell me who they gave it to.

Very satisfying the machines really cleans your clothes great always someone available to help you…read moreand it's always very clean overall parking right at door a few eating spots are steps away just a great laundry day at dependable on DOT AVE

This is a large, clean and no-frills laundry mat- I wish I had come here sooner! I cleaned a large…read morecomforter in one of their 50+ lb plus washers and driers. The wash cost $8.50 and you're able to use a card. I came midday on a Monday and there were plenty of machines available.

This is my second time at this location the first time I was here on a Sunday. Although it was…read morecrowded, I was able to get in wash , dry, and fold rather quickly . TODAY, I am here on a Saturday morning before 8 am. and it's busy here already. Although it's busy, there are plenty of washers and dryers. There is a lack of wheeled laundry carts, and there are no tall ones other than that. I would definitely be finding a day and time that works for me to come more often. The cost to wash and dry very reasonable.

This is my second time coming to this laundromat and only because i'm waiting for the washer in my…read moreapartment to get fixed. Both times I have come here, the attendant (female the first time and male the second time) were both very helpful and friendly to myself and to others. Although this might not be a "high-end" laundromat (i don't know if those even exist) it fulfilled the job I needed it to do; CLEAN MY CLOTHES! I have no complaints, except that currently the LARGE dryers have someone's dried clothes sitting in them and no one is able to use them. They should be removed by the staff so other customers can use them (or these people need to come get their clothes). Overall I've had no issue. **EDIT: Once my clothes finished washing, I spoke with the male attendant and he kindly removed the dried clothes that were sitting in the large dryer for the last 45 minutes so I was able to use it to dry my clothes.

Mold and mildew in EVERY MACHINE! THOUSANDS of washes and never cleaned. Don't submit your family…read moreto washing their clothes in mold. This is toxic and unacceptable

I just went to Clearwater Laundromat in Newton to wash a king-size comforter and a king-size quilt,…read moreand I was really pleased with the experience. They recently completed a renovation and now have brand-new washers and dryers, including large-capacity touchscreen washers. The new floors and completely refreshed space make the laundromat feel exceptionally clean and welcoming. If you're looking for a local laundromat, I definitely recommend giving Clearwater a try.

Doing your laundry here is like playing Russian Roulette, sometimes you win, sometimes you lose…read more Been doing my laundry here for over a year and have had several issues with the washing machines (I don't use the dryers as the cost is ridiculous for the low number of minutes you get per quarter.) The main problem here is that there is NO EMERGENCY CONTACT in case of an issue, especially on Sundays. There is a business number listed, but nobody ever answers it or calls back. I don't know who actually owns this business but I'm gobsmacked that the owner(s) would neglect to leave a reliable way to contact them for emergency problems. Wash and dry at your own risk.