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    Launch Trampoline Park

    2.9 (7 reviews)

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    Ask the Community - Launch Trampoline Park

    UpDown Trampoline Park - Sorry, this area is closed off too. Can't have too much fun here.

    UpDown Trampoline Park

    (17 reviews)

    I visited your trampoline park in Hattiesburg on 12/19/2023 at approximately 3pm with my 10 year…read moreold son. After he jumped for an hour, we then played about $10 worth of the arcade game. My son won 40 tickets from those games. Obviously, 40 tickets does not "buy" much of the low value prizes. In fact, on our visit, my son could not "buy" anything with his tickets due to the computer system being down and the prize redemption area. After attempting to get the computer system to work unsuccessfully, the young female worker got her manager. It was after the manager was unsuccessful in getting the computer system to work, she informed us that we would not be able to redeem the tickets for prizes due the computer system being down. At this point, my patience immediately left. I informed her that this was quite simple. I live 500 miles away and was leaving on 12/20/2023. We had spent over $28 between jumping, socks, and the arcade. There were 40 tickets on my card. You make a note of the items along with my ticket/token card and give my 10 year old son the prizes that were worth about 25 cents. She stated that she understood but could not do that for fear of losing her job. What kind of boss do these young ladies work for when they are worried about losing their job over 25 cents worth of crap after a customer has won the tickets? As a customer, I don't care about the 25 cents of inventory that you would have to ring up later. Since she informed me that she could not do anything else without some management above her to approve it, I asked her to make the call. She said she could message her manager, but could not call that her manager was 9 months pregnant. While I do not begrudge a manager's personal time, I find it absurd that your company does not have protocols in place for such a simple problem. If the manager is about to have a baby and is going to be out for what I would assume is some amount of maternity leave, potentially dozens of customers could have the same poor experience as my son and me. Ultimately, the young lady did start to go and message her manager but could not guarantee a response. At this time I decided it would be best if I left before I became any angrier than I already was. I find it completely ridiculous that such common sense and customer service is lacking in your establishment. We have visited your business on previous visits to Hattiesburg. This was our last visit.

    literally so many rules you cannot have fun at all we had a horrible time and will never go to…read morehattisburg updown again, you cant jump on the trampolines on the wall you cant touch the rim on the basketball hoop and you cannot do any flips worse place ever

    Launch Trampoline Park - trampoline - Updated May 2026

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