unbelievable. my two children where messing around using the equipment correctly and one teenage…read moreemployees come up to them almost yelling at them to talk to him. they passed him because they thought he was joking around and he yells again at them to got talk to him. the go over there to talk to him because they didn't want to get in trouble and he says something along the lines of "yall better not do that again or i will kick yall out." what makes this whole situation worse is that he used an insanely stern voice to the point they thought he was joking. he wasn't. never coming back. this is unacceptable they where doing nothing wrong.

The staff is very helpful, Nyla was amazing. They played relay games and got all the kids…read moreinvolved. A good time and plenty of places for adults to just watch if you're not brave.

I had an amazing time! I also love Jaylee! She is super nice and does an amazing job at helping and…read moregiving us all the details on good deals! Thank you Jaylee for making our time there safe and fun!

We just had my son's 7th birthday at Launch. The staff seemed incredibly confused from the moment…read morewe walked in, giving us the wrong bands, not providing multiple things in our package that we paid for. But the kicker was when we went in to the party room and realized one of our presents was missing. That's when we found out that all of the employees are complete liars. We went to ask the staff and the supervisor said they would go check the cameras. After about 5 minutes she said they never saw it. So we asked again. She went back this time for about 30 minutes and came out and said she saw us walk in the room but we didn't have a gift and there was never one on the table. When we asked to see the footage she said she couldn't show us. When we asked to speak to her supervisor or anyone else above her she said she was the most senior member of staff there. That is when we told her we would call the police to review the footage. She went to the back to get us her general managers email address and magically, the owner showed up. He brought us back to look at the footage and low and behold, we saw us walk in with the gift and someone come in minutes later and take it. The other two employees completely lied to our faces. The owner wasn't prepared to do anything because as he said "things get stolen there all the time". In the end, after the police were called he finally offered us a discount on the party (which we should have gotten anyway since we didn't get everything that was part of our package) and a $50 gift card, which we will never use because I will never go there again. I would not recommend going here.