Not crowded on a Friday night. The girl that checked us in was very nice. My two boys had a great…read moretime. They stayed until we were ready to come home. They never called the armbands to leave. We probably stayed two hours. My boys had a great time with the other kids.

One of the worst places I've visited that supposed to be for kids .!…read morePeople drop there Children off 12 and 13tn age girls dressed like adult boys with their hat turned to the right and left like they're affiliated with a gang. There pants sagging. They couldn't come and a supposedly Kids friendly place like that..!! Kids can walk in where you jump at even if they're not jumping with gym shoes on. THEY NEED BETTER RULES AND STIPULATION FOR THESE KIDS AND PARENTS AND STAFF .!!! My teenage son want be going back there

unbelievable. my two children where messing around using the equipment correctly and one teenage…read moreemployees come up to them almost yelling at them to talk to him. they passed him because they thought he was joking around and he yells again at them to got talk to him. the go over there to talk to him because they didn't want to get in trouble and he says something along the lines of "yall better not do that again or i will kick yall out." what makes this whole situation worse is that he used an insanely stern voice to the point they thought he was joking. he wasn't. never coming back. this is unacceptable they where doing nothing wrong.

The staff is very helpful, Nyla was amazing. They played relay games and got all the kids…read moreinvolved. A good time and plenty of places for adults to just watch if you're not brave.

I had an amazing time! I also love Jaylee! She is super nice and does an amazing job at helping and…read moregiving us all the details on good deals! Thank you Jaylee for making our time there safe and fun!

We just had my son's 7th birthday at Launch. The staff seemed incredibly confused from the moment…read morewe walked in, giving us the wrong bands, not providing multiple things in our package that we paid for. But the kicker was when we went in to the party room and realized one of our presents was missing. That's when we found out that all of the employees are complete liars. We went to ask the staff and the supervisor said they would go check the cameras. After about 5 minutes she said they never saw it. So we asked again. She went back this time for about 30 minutes and came out and said she saw us walk in the room but we didn't have a gift and there was never one on the table. When we asked to see the footage she said she couldn't show us. When we asked to speak to her supervisor or anyone else above her she said she was the most senior member of staff there. That is when we told her we would call the police to review the footage. She went to the back to get us her general managers email address and magically, the owner showed up. He brought us back to look at the footage and low and behold, we saw us walk in with the gift and someone come in minutes later and take it. The other two employees completely lied to our faces. The owner wasn't prepared to do anything because as he said "things get stolen there all the time". In the end, after the police were called he finally offered us a discount on the party (which we should have gotten anyway since we didn't get everything that was part of our package) and a $50 gift card, which we will never use because I will never go there again. I would not recommend going here.

Better than other jump parks I've been to. Understaffed at concessions, one poor guy trying to do…read moreit all

I hosted my child's birthday party at Urban Air in Jackson, MS on March 3, 2026 from 5:30-7:30 PM…read moreand it was a horrible experience. I paid $228.90 for the Deluxe Party Bundle and the service did not match what was advertised. From the moment we arrived, we did not receive a proper greeting. The employees were rude, nonchalant, and provided little to no assistance. Our party table was not even properly set up and did not have a tablecloth. The staff assigned to help us basically left us to do everything ourselves. One of the most upsetting parts was that no one even sang Happy Birthday to my child. For a birthday party package, there was absolutely no excitement or effort from the staff to make the celebration feel special. The facility was also extremely dark inside, which made it difficult to see and uncomfortable for parents and children. When we went to the café area, the employees ignored us and were very rude. Everything was card-only payment, which was not clearly communicated beforehand. I also had to purchase beverages and additional food separately even though I had already paid for the party package. Overall, the service was unorganized, unprofessional, and extremely disappointing. I would not recommend this location to anyone and will never book another party here again.