This place has gone way downhill! Bathrooms were filthy, staff was rude and did nothing to help out…read moreat birthday parties. Equipment was non functional and worn. The place was so hot and all kids were running around red faced and parents were sweating just while just sitting. All the staff just hung out behind the counter and did nothing to help out with the kids on the play structures. It is a shame how far this place has fallen from where it started

This is a ok trampoline park I went there and found poop on…read morethe trampoline though I was very pissed and got a refund

Not crowded on a Friday night. The girl that checked us in was very nice. My two boys had a great…read moretime. They stayed until we were ready to come home. They never called the armbands to leave. We probably stayed two hours. My boys had a great time with the other kids.

One of the worst places I've visited that supposed to be for kids .!…read morePeople drop there Children off 12 and 13tn age girls dressed like adult boys with their hat turned to the right and left like they're affiliated with a gang. There pants sagging. They couldn't come and a supposedly Kids friendly place like that..!! Kids can walk in where you jump at even if they're not jumping with gym shoes on. THEY NEED BETTER RULES AND STIPULATION FOR THESE KIDS AND PARENTS AND STAFF .!!! My teenage son want be going back there

unbelievable. my two children where messing around using the equipment correctly and one teenage…read moreemployees come up to them almost yelling at them to talk to him. they passed him because they thought he was joking around and he yells again at them to got talk to him. the go over there to talk to him because they didn't want to get in trouble and he says something along the lines of "yall better not do that again or i will kick yall out." what makes this whole situation worse is that he used an insanely stern voice to the point they thought he was joking. he wasn't. never coming back. this is unacceptable they where doing nothing wrong.

The staff is very helpful, Nyla was amazing. They played relay games and got all the kids…read moreinvolved. A good time and plenty of places for adults to just watch if you're not brave.

I had an amazing time! I also love Jaylee! She is super nice and does an amazing job at helping and…read moregiving us all the details on good deals! Thank you Jaylee for making our time there safe and fun!

We just had my son's 7th birthday at Launch. The staff seemed incredibly confused from the moment…read morewe walked in, giving us the wrong bands, not providing multiple things in our package that we paid for. But the kicker was when we went in to the party room and realized one of our presents was missing. That's when we found out that all of the employees are complete liars. We went to ask the staff and the supervisor said they would go check the cameras. After about 5 minutes she said they never saw it. So we asked again. She went back this time for about 30 minutes and came out and said she saw us walk in the room but we didn't have a gift and there was never one on the table. When we asked to see the footage she said she couldn't show us. When we asked to speak to her supervisor or anyone else above her she said she was the most senior member of staff there. That is when we told her we would call the police to review the footage. She went to the back to get us her general managers email address and magically, the owner showed up. He brought us back to look at the footage and low and behold, we saw us walk in with the gift and someone come in minutes later and take it. The other two employees completely lied to our faces. The owner wasn't prepared to do anything because as he said "things get stolen there all the time". In the end, after the police were called he finally offered us a discount on the party (which we should have gotten anyway since we didn't get everything that was part of our package) and a $50 gift card, which we will never use because I will never go there again. I would not recommend going here.

Better than other jump parks I've been to. Understaffed at concessions, one poor guy trying to do…read moreit all

I have a 12 yr old and a 13 yr old. We came to Urban Air because my sister wanted to bring her 3 yr…read moreold grandson. I paid for the Ultimate Pass for my kids. When they went to access the bigger rides, they're all close I went back to the front to ask for a refund and I would have just paid for the Deluxe Pass only to be told that they do not give refunds.. my whole experience was just ruined. I spent $70.00 for what? My children didn't get to do NOTHING that they wanted to do

Beautiful selection of plants! I've always had success with what I've purchased from here. Also-…read morevery kind people!

Love this place! Family owned,professional, and knowledgeable! You have to check this place out!read more

Some of the cleanest pine straw around! But, I arrive at 11:40 today, a Saturday, and the guy is…read morelocking the gate, closing early, for the day. This is not the first time this has happened to me here. Fortunately there is another business that also sells good clean pine straw nearby.

Some of the best pine straw around! But, I arrive at 11:40 today, a Saturday, and the guy is…read morelocking the gate, closing for the day. This is not the first time this has happened to me. Fortunately there is another business that also sells good clean

I was very disappointed in their customer service. We buy all of our plants from them and three…read moreweeks ago we bought a bunch more for this spring. All the flowers that we bought are divided among two huge pots and all but one are thriving. Within about a week all of the flowers started producing new blooms. That one plant, however, would rot each new bloom that would sprout; same pot same soil as all the others. I keep cutting off the rot and the rot and keeps coming back with each new leaf and bloom. When I asked if they would replace it, they said no. They said they do not guarantee their plants. I told them I was happy to show them pictures of all of my flowers to show that they're all in the same pot using the same soil and how all are thriving and blooming. All have quadrupled in size and blooms have multiplied significantly. They still said no. They don't guarantee their plants! What????? What horriblecustomer service! We've never bought any plants, anywhere, that they don't stand behind their products.

Over the past month, I have visited Lakeland Lawn and Garden, Home Depot, Lowes, Garden Works, and…read moreCallaway's Yard and Garden retail stores. Over the past two weeks, I have visited Callaway's Yard and Garden three times and unfortunately my experiences have been consistently disappointing. During each visit, I was never greeted or acknowledged as I pushed a cart around the outside perimeter. The employees seemed uninterested in assisting me. I felt like the invisible woman and stated that each time when the employee wrote a ticket for my plants. I got the same response about the number of people working. Today, one female employee walked past me four or five times and never opened her mouth or acknowledge my presence. I informed the cashier about the issues regarding customer service and staff professionalism. He became defensive and stated there were only two people working. I replied, "It doesn't cost anything to say good morning no matter how busy you are." A female behind the counter, stepped in and said she would have a conversation with the manager. My comments clearly offended the ticket writer and cashier. I am the customer spending money and have the right to be offended. Callaway's Yard and Garden has a good reputation but after three visits and receiving the same treatment each time, I question that reputation. I hope you take my feedback seriously and make the necessary improvements to ensure that all customers are acknowledged and feel welcome in your store.