The management here is terrible. We had an awful experience here that ruined our day. Long story short, there was a simple miscommunication on their refund policy that lead to the general manager verbally attacking me. While the assistant manager started working on our refund, the general manager came up and started grilling me. My interactions with all of the staff up to this point had been calm and friendly. He jumped down my throat saying that they didn't offer refunds and I was rude and refusing help and that he didn't have time for people like me. I stood there completely speechless and the assistant manager didn't do anything to clarify the situation. I did have another employee come up to me afterward and reassure me that I had not been rude at all and that she would speak to them later, but if they can treat their customers like that, I feel awful for the staff under them. It must be such a toxic work environment
The exchange ended with him holding his badge in my face saying, "I'm the GM, and my name is Ben, so you can go ahead and post a terrible google review with my name saying that I'm an a-hole (but he said the whole word) because I'm sure that's what you're going to do anyway." My final response was, "I'm not mad about you not refunding me; that was never an issue, I'm upset that you jumped down my throat for no reason, and yes, you are kind of being an a-hole right now." He gave me a thumbs up and just said thank you with a big, sarcastic smile before walking away, clearly very pleased with himself. I was in tears when I walked away.
I have never been gaslit like this before, and it was such an embarrassing nightmare to be in this crowded room with everyone staring while the general manager, BEN, chastised and talked down to me like a child. Especially when I wasn't even insisting upon a refund! I was simply confused because the assistant manager said she would do it. Every time I would try and explain, he interrupted and repeated that he was the general manager and I was rude and he didn't know what to do for me. I'm sure he will deny everything I'm saying, but if there are cameras, pull them. The body language alone would make it clear who the aggressor was in this situation.
All of this is to say nothing of the fact that this isn't a trampoline park as advertised. When you bring this up to them they get very frustrated with you and insist that their website says they don't have a trampoline park at this location. When you Google Launch Jeffersonville, Oh the first website that comes up is Launchtrampolinepark .com. You would have to either dig or call to confirm they don't have a trampoline park. Also their company name is Launch with a Kangaroo for a mascot...
The fact that this isn't a trampoline park, it doesn't have a bar as advertised, the bowling pins have trouble resetting, and that they have a no-refund policy were not issues for my family. My complaint is solely based on management's behavior. If you're looking for a fun place to take your family, find a Dave and Buster's or a Chuck E. Cheese instead. Don't risk getting your head bit off by Ben. read more