I visited a Cox Cable store because I was experiencing internet interference at home and decided to…read moreswap out my modem as per security professionals. During the exchange, I was given an open-box modem that was not sealed at all. At the time, I didn't think much of it and accepted it. After doing additional research, I became very concerned. Modems contain sensitive information serial numbers, admin usernames, and passwords. While customers are advised to change credentials, anyone with prior access to the device can still view or record this information. Having worked in a call center myself, I know how much data is easily accessible to employees. When I returned to the store to address my concerns, the associate I initially worked with was in the back, and another employee assisted me. I asked whether it was normal procedure to provide customers with unsealed, open-box modems. I was told this happens when employees check the box to ensure all equipment is inside. My concern is simple: why is this not done in front of the customer? That alone would greatly reduce the security risk. The employee I spoke with even admitted he had never considered the security implications of opening boxes out of sight, which is alarming. Customers have no way of knowing whether device information was copied or misused prior to receiving the modem. While I am not accusing any employee of wrongdoing, security protocols should not rely on trust alone. This is a systemic issue, not a personal one. I was told I could exchange the modem again, but that it would likely also be an open box or that I could buy my own equipment or go elsewhere. That completely misses the point. The issue is Cox's handling of customer hardware and data security. Management needs to address this immediately. Modems and routers should be sealed and opened in front of the customer, period. In today's world, this level of lax security is unacceptable. This is not about being difficult or "being a Karen." It's about protecting customer data and preventing avoidable risks. I love Cox and the services offered but security is huge! . Again the reps in this store all deserve raises and a year off with pay, as this has nothing to do with them doing their jobs. My stars are based on security concerns and not the employees. Thanks guys

Polite and efficient & knowledgeable employees , especially Steve. The store was busy yet I…read morereceived prompt service. Store was clean & well located with easy access.

The number one way to ensure you never get someones business is to ignore no soliciting signs. The…read moredoor to door salesman even said he saw them and chose to knock anyways. If this is how their salesmen act, I definitely don't want to find out about the rest of their staff. I'll be steering clear and trusting their less than 2 star rating on BBB.

Installment was easy they came and did some outside work, they have to dig a line through your…read morefront yard to the back and place a box on your house they don't bother you. Then they'll come and hook up inside with a different guy. He was nice and professional, had an accident with my diffuser but no harm seemed to come from it so far everything seems to be ok.. but they were on it with management to cover if I needed which left me at ease being the situation. Also I didn't have a remote for my tv so the man who connected my fiber router said he had extra at his house he would be in the area again the next day and drop it to me, talk about going above and beyond for your customers this was great! Kids broke our last remote so we had to use our phone app to get into the tv and some days it wouldn't work, so I am thrilled to have a remote again. Internet seems to be running smoothly with no issues! When I had cox it was always cutting in and out of out of service and it was paying almost 100$ a month. With fiber it's 50$ the first year. They also cater to our military keeping it 50$ all year and beyond as well first responders, for the rest us it goes to 75$ after first year. I think I def get my value for what I now pay having no issues and fast delivery service being great!

I don't know why I have put up with this company for over 25 years. All they do is raise my bill…read moreand fail to provide service. When there is an outage they just say tough luck we are working on it. No help no updates then when bill time comes "oh we are going to charge you $60 more a month." I get why everyone is just streaming.

David, the owner is a true professional. He has proven to be extremely consistent, knowledgeable,…read moreand delivers what he promises. He took the important step of setting up a VOIP system along with a internet provider for my Arizona business off of my plate. He has multiple connections that respond immediately. His follow up was on point and he makes sure each and every step is taken care of and explained in detail. Refreshing to come across someone who sincerely cares and he deserves all the success that comes his way. Highly recommend!!!

Had a great experience with AZ Direct Satellite. Needed my DIRECTV dished moved about 15 feet…read more Clark put me in touch with a tech, Philip. Philip was able to be at my house and complete the project within 4 hours of the initial contact. That is fast! Thanks Clark and Philip.

I came to visit my dad and help with an annual house cleaning. During said cleaning, I managed to…read moremess up a few cables behind the tv while dusting. Oops. Suddenly, no direct tv, no sound. We tried to reset the system, called the 1-800 number for Direct TV, etc. No help. So, I checked trusty Yelp, of course, and found this nice, local, independent Direct TV provider. They answered promptly and we're able to come by right away since they happened to be working nearby. I knew it was just a user error, some kind of configuration issue, but how wonderful to get the system all functioning properly and so quickly! It sure beat having to call my husband, who got left behind this trip, and have him try for an hour or more to walk us through the issue. The two guys who came were very pleasant as well as prompt; the price was reasonable for a service call. I wouldn't hesitate to call them again in a minute.

Set up new service drive 4 hours to meet them. They were scheduled 8am-11am. I called Heather at…read more10:30 for ETA. She said he was on his way. I called at 12:30 they said they had to reschedule cause there truck broke down. I probably would still be waiting since they never called I had to call. Horrible !!!

After MANY attempts to get our motorhome television systems working, we encountered Eric Granillo…read morewho claimed his techs could fix our issues for a special price available only for a short time. We were not sure at first, but decided to give it a good try. We scheduled a visit and installation of a traveling satellite dish on the roof of the coach, receivers for the newly incoming signal and activation with our choice of Dish Network. The installation team made the process easy and, in a relatively short time, we were watching our desired satellite channels and programs. These guys were able to make things work for us that other " experts" said could not work at all in our coach. MANY THANKS to Eric and the C M Wireless team for solving the unsolvable problems as if the were routine and not problems at all. They know what they are doing!

This is the single most annoying company in the valley. I have a No Soliciting sign on my door and…read morethree weeks ago, some guy from this place rang my bell and pounded on my door. I was livid and intentionally stayed in the house because I didn't trust my temper. I thought maybe he was just too dense to know what 'soliciting' means. I bought a new sign. "No Soliciting, DO NOT ring bell or knock". A week later, guess who is back? It's the SAME guy knocking right over my sign. I went out and scorched his behind and sent him on his way. He was still trying to sell to me while I was berating him for waking me up. He says, "It's light out" like that makes a difference. I told him to not come back. Now here we are another week later and TWO of these guys show up for the same reason, "your neighbor has our service". I don't care what my neighbor has. I asked, "Did you see this sign?" Guy laughs and says, "Yes, everyone had those. We ignore them because we HAVE to talk to people." Are you KIDDING ME? I have this sign for a reason. I work from home and I have dogs. I do not want the dogs barking, I do not want my work calls interrupted by ringing and pounding, and I definitely don't want them interrupted by ringing, pounding, and barking. On top of that, sometimes I work at night and nap in the afternoon. I am very irate when someone wakes me. This company needs to learn to read, to make notes about who they've already bothered, and they need to stop coming to my house. Also, if someone ignores pounding on their door, which they obviously heard, then ringing the bell is only fanning the flames.

When it works, it's great. We are in our 5th month of using. And, the freeze framing of apps (TV…read moreviewing) due to buffering issues are increasing. And, most of time we only have 1 TV using the service NOTHING ELSE! Sometimes this happens 2-3 times an hour. The freezes last upwards of 60 secs. NOT GOOD. Sometimes it just goes blank and I have to recall the app. Now, last night 2-6-26, we got 2 hrs. of lower resolution (VERY SOFT) and dim viewing. I tried everything, rebooting TV, Roku, modem, replacing the HDMI cable. All I wanted to do was wind down a long week watching TV. Didn't happen. The resolution finally got back to normal around 11:30p ish. UGH! Oh, and the speeds they promise....LOL, has never happened....NOT EVEN CLOSE. Typically half to less than half.

I've been an AZCAPPY customer for many years for domain names. It has been a pleasure to work with…read morethem.

I didn't get service through them because I am not a business. I called to see if they served…read morehomes. BUT he took the time to make recommendations and answer my questions anyway and told me to call again anytime I had questions. I would do business with this company if I owned a business!

Saved me $50 a month by simplifying my cable bill while making my internet faster and reaching all…read morecorners of the house.

My experience with Trepic has been great. We recently moved and had few options for service…read moreproviders. We saw some yard signs on our street for Trepic and filled out a request online. I was called and texted by Eldred. He was polite and professional and explained everything. He personally came out the next day to inspect our yard to determine where they would run the line. Two days later they installed the fiber from our alley, and the next day Kyle came out to install the hardware. Everyone was great, the service was superior, and we've had awesome Internet speeds ever since. It's totally refreshing to speak with Eldred and have a normal human interaction. Just prior to this experience I was getting an infuriating runaround from cox between the AI bots and their shabby customer service just to cancel. I am pleased to support a local business and urge you to consider switching to Trepic. I read a bunch of the reviews on here after we had already became subscribers and was a little surprised to see some of the not great reviews. I then saw Eldred personally responding and taking accountability for each review. Talk about professional, this man is real and he actually cares. Thanks Eldred, Kyle, and the Trepic crew!

Started Services in Eloy, and found that service wasn't enough for my business needs. Cancel within…read more3 days, and was charged 180.00, absolutely not acceptable. As a Pilot, there are many times that I reduce my charge when I don't fulfill the customer needs.

I have been with CGI for a number of yrs. Great service.read more

I have been with this company for many years. They have great customer service. They are helpful…read moreand even worked with me when a microburst damage our home and their dish. They got us up and running until we got a new roof installed and then came out and installed all new equipment great people and locally-owned