0 stars. A child almost fell to her death due to a net not attached correctly and management has not been handling this issue and trying to avoid another situation in the future. See pictures attached of where this 4yr old.almost fell. She was hanging by her foot face down into this crevice!!! read more

Launch - Grand Rapids - Hole the girl would have fell down - Trampoline Parks Near Me - Grand Rapids, Michigan

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Really socks $3 a card for additional $1 , exp area was all that made you different and now that cost 10 more, So basic is 21.99 and added 4 25.99 with exp $35 per child Competition is 29.99 a month unlimited and includes socks, a slice of pizza and a snack EVERY TIME you visit!! Advice ..... lower prices maybe include something instead of up charges for everything, and the cost of cards that come with packaging is ridiculous, recycle them lol That why we were the only people in the building while we were there, kids finally got excited when lights went to black lights, then 10seconds later they went back to normal , almost as if the help changed them. I don't think it even pays for the help on staff, you had 4 plus a manager. Nice knowing you launch, you won't be here long! So sad! Ohh not to mention we asked for a couple water cups, that will be $4.50 "we have to charge for the cups!" Omg read more

The manager and jada was so kind and replaced the fries we dropped. Amazing customer service.

WARNING WARNING WARNING- Do NOT take your children to LAUNCH trampoline park!!! My 6 year old daughter slid down a black hole in the corner of an airbag and was completely stuck. Two older children heard her screaming above the blaring music but could not get her out. They ran for a parent while the staff did nothing. It took me and another going head first and waist deep to pull her out with all our might. She was STUCK. Their fix was to duct tape it with a single piece of tape. Didn't shut it down or have someone posted there. Oh and you sign a ton of liability waivers when you walk in so there's no chance they're going to take responsibility. My daughter is traumatized!!! Imagine if the kids hadn't heard her screaming!!!! And there's nothing to keep a stranger from taking your child out the door. Never take your children here. It is not safe! Furthermore, the company has failed to respond to my emails, phone calls, provide me with the incident report and refuses to let me view or provide me with the video of her injury. They offered my daughter who was totally traumatized a slushie. That's it. read more

Food was gross, workers were rude and there was no ice no courteous customer service at all so ghetto is all I heard walking thru the place

Unsafe. Netting not secured and a 15 foot drop where a child can easily die. Oh also they delete negative reviews apprently such a good look, we all know the power of social media i would address this moms whose child almost died and fix the safety concerns before your establishment is ruined forever. read more

they don't care about the safety of jumpers. a 4 year old could have died! they didn't care. disgusting

****PLEASE READ AND SHARE, EVERY PARENT IN ANY COUNTRY WHERE TRAMPOLINE PARKS, SPECIFICALLY LAUNCH, ARE LOCATED NEED TO HEAR THIS****EDIT: I CALLED LAUNCH TODAY AND "NOBODY IS IN THE OFFICE" HOW CONVENIENT!!! PLEASE CALL THEM TO SHOW THEM WE MEAN BUSINESS 6162882847 option 0 ASK FOR AMANDA PFEIFFER.My girls were so excited, they got tickets to Launch Trampoline Park - Warwick, RI (Grand Rapids, MI location, I can't tag them for some reason but any and all Launch Trampoline parks are on blast at this point), for their birthdays. One of my daughters turned 3 and the other turned 4. I also brought my newly turned 1 year old to be able to walk around. We went to toddler time, ages 5 and under are allowed to jump during this time. Started out so fun, we met up with some cousins and practically had the place to ourselves. In fact, I said to my cousin who met me there with her boys, "It's so nice there's like nobody here, you can pretty much let them run and not be worried, they won't get lost into a sea of kids, nobody to jump into!" Within 10 minutes from that statement, the scariest moment of my life happened. Thankfully, im very much a helicopter parent when in public, you never know what can happen. We were in one area where you can run up the trampolines, not just backing up to the wall itself, but to another area of the park. At the top of the Trampoline is a net, separating the area we were in to the area next to it. My 3 year old was a few trampolines down, happy as a clam. I sat on my knees, holding my 1 year Olds hands bouncing lightly. And my 4 year old proudly ran up the Trampoline, sliding down it like a slide, "Mommy watch this!" So much fun. I looked at my 1 year old, turned my head away from watching my 4 year old for a split second as she ran up the Trampoline. Then I heard her, but this time it wasn't a "Mommy watch this." It was a blood curdling scream, yelling Mommy. I turn my head to look at her and all I can see is 1 foot. I ran up the Trampoline to find her, stuck with 1 foot, hanging down head first between the two different Trampoline areas. Screaming bloody murder.I screamed for help. I couldn't get her up by myself at first. Nobody came. Not even the staff member that was maybe 15 feet away. I was able to get her up, thank God. For what I saw when I was getting her was a (estimated) 15 foot drop to a concrete floor with a ton of bars. There isn't any padding on the bars. No net to catch someone if they happen to get behind there. And how did she get behind there in the first place!? THE NET WAS COMPLETELY UNDONE, COMPLETELY UNSECURED. My 4 year old, celebrating freshly turning 4, could have died or been seriously injured. Thank God, I was right there, her foot got stuck, and she somehow grabbed a bar to hold on to. If this had been my 3 year old, this would likely be a different story.Now, to shed even more light on this situation. NOBODY asked if she was OK. My cousin who came when my daughter and I were holding one another, sobbing of fear and thankfulness, approached the staff that was nearby and asked if he was aware of what happened. The response, "Yeah, im texting my manager to see if we can get some zip ties. It must have come loose, it wasn't like that yesterday." So nobody checked the nets that morning? Before you're inviting kids under 5 to come and jump there? And this drop could seriously injure or kill a child of any age. In shock, we moved all our kids to the game area, away from the Trampolines. I called my husband and lost it, sobbing. There stood the "manager" and another staff. They did not approach me, look at me, NOTHING. My child could have died. They did not care. I asked to speak with a manager, to these two ladies. "Yeah, you can talk to me." I explained the situation and I got 2 responses: "I can give you free passes to come back" and "they aren't supposed to be at the top of the platform."ARE YOU KIDDING ME!! You're going to blame my 4 year old for running up a Trampoline that is made to be ran up? And offer for us to come back!? No.We went to the car. I called the manager listed on the card that I demanded. It's not the managers line, just a generic number. I speak to someone, who actually seemed like he was concerned, informed me that he would pass on the message and that the person who id be in communication with is in a meeting, but assured I would be called back. 2.5 hours go by. Nothing. So I called again. The answer I got, "I'm waiting for everyone to come across my desk." OK. I can live with that, takes a minute to get some video footage sent over, just got off lunch. Ok. "Expect to hear from me by EOD tomorrow." No call. You sign a waiver going into a Trampoline park, yes, I understand that trampolines can be dangerous, jumping into one another, jumping wrong, etc. This is COMPLETELY ON LAUNCH TRAMPOLINE PARK. Their website states "Safety is our #1 priority" specifically noting daily and weekly checks of their equipment read more