Dr. Lau recently responded to a complaint letter I mailed to him regarding a phone conversation I had with a member of his staff called "Patty". To make this brief, there was a mix up with my pharmacy regarding communication and prescription information and cost. I was searching for a Medicare covered cream as opposed to a VERY expensive cream (not covered). When I tried to speak Dr. Lau's front office (Patty) staff regarding my concern, I was 'talked over' repeatedly and cut off while talking and trying to explain. I finally raised my voice and asked her to please "BE QUIET" and quit talking and let me explain the situation (as she was not listening at all, but kept interrupting me ,talking over me and telling me they had sent the prescription to the pharmacy already). She was sooo rude to me and after asking her to 'be quiet and let me talk', pulled the silent treatment on the phone with me..I had to say "I know you are still on the line"...She responded, "Well you told me to "shut up!" I never said it in that way. I subsequently wrote a letter to Dr. Lau. I just received a letter in response to the letter I wrote to Dr. Lau (outlining exactly what happened and asking for his follow up and suggesting he counsel Patty). In his response letter, he reprimanded me for telling his staff to "shut up!" Totally took her side of the situation and never apologized for her actions and then actually threatened to drop me as a patient!! I no longer have respect for Dr. Lau. He could have handled this soooo differently. Be aware and watch out for Patty at the front desk! read more