EDIT 10/29 TO ADD: I spoke with the owner, Robby, and he apologized for his manager and said they should have called him and it wasn't handled correctly, then he offered to refund the full charges for the whole meal. I thanked him and told him I really appreciate him taking care of it and making it right.
Let me preface this review by saying that our server Bree (Bri?) was nice and punctual. Everything else about the experience was absolutely bottom rung.
We decided to order iced tea as we were driving back to Anchorage after a long afternoon being outside for a family activity. My partner, myself and our two kids were present for dining. The iced tea came with a few thin small ice cubes, and was more room temp than cold. It was also extremely watery. I decided to just have ice water, because as it is a place that brews its own beer, I doubt anyone is coming there for the tea.
I ordered the halibut and fries, which comes with a side of coleslaw. My partner ordered the bacon cheeseburger and fries, my 4 year old got the chicken fingers and fries meal, and my teenager ordered the small Caesar salad.
When our food arrived, I noticed the halibut had a strange kind of very heavy flaky coating on it and was very dark. I'm a lifelong Alaskan and have fished, filleted, and deep fried halibut more times than I can count- my fish was hammered. I ate one piece of it and had to drown it in tartar sauce to get any moisture. On top of that, it was barely hot. None of our fries were hot either, and greasy. The coleslaw featured in the photo on their menu looks good, but the coleslaw I was served was literally a bowl of mayo soup with finely chopped pieces of cabbage in it. It was some time before we saw our server again, but I when we did see her I signaled her to come over. My exact words were, "I really don't want to be this person, cause problems, but my fish is-" Before I could even get the words out she finished my sentence with, "Dry, overcooked?" Even the server could see it. I said, "Yes, hammered." I then pointed out the coleslaw and she was like oh my goodness, wow. Then I said unfortunately we are in a hurry, so if we could just have it taken off the bill and she said absolutely, and took it back to the kitchen. I decided to just let the fries on all our plates go, and my daughter's chicken fingers (which she wouldn't even eat because they were also so greasy and overfried). We just wanted to wrap up and get out of there. To be fair, my partner's cheeseburger was pretty good.
A few minutes later she came back out and said, "My manager broke open a piece of the fish and said it wasn't overcooked but done correctly, so she will give you a discount but not remove the charge entirely. She did say that she understands about the coleslaw." I asked to speak with the manager and she wouldn't even come to the table to talk to me. I wasn't offered my food back (even if it is hammered, if I'm paying for it still, then I am going to take it home), I wasn't offered a refire in place. Just to pay for a meal that they threw away without taking it off the bill- as was said to me in the first place was going to happen. ONLY if they are not going to remove it would I want food in its place- ESPECIALLY if I am still having to pay for it. So I paid $22 for food that I didn't even have??? I didn't want to cause a scene, so we just paid and left, but on the way home I decided to call and ask to speak directly with the manager. She came on the phone and I introduced myself and let her know that I was the patron that sent the halibut back. I explained my situation and she interrupted me and said, "I broke it open and it was still pearly and you don't know what you're talking about." I let her know that it definitely was and even the server said so. Then I told her I was told it would be removed from the bill, but then when it wasn't I wasn't even offered my food back or a refire, and she said, "in our restaurant if you send it back, the moment it comes back into the kitchen it gets dumped in the trash." I was appalled. I told her that if it wasn't going to be removed as said to me, then I should have been offered my meal back or a replacement, and she said, "So you don't want it, now you do, you're going back and forth and flip flopping." WHAT?! Am I taking crazy pills? I let her know because it wasn't removed on the bill, and I didn't get any food in its place, I would be contesting the charge since I was charged for a product I did not receive and she said, "You're not going to get your money back but you can go ahead and try," and then hung up on me.
I didn't get any pictures because 1) I didn't expect to have to take any as we were just stopping in for a bite, and 2) my plate was taken away shortly after it arrived to me and never brought back.
From the management to the food, this place should be called, "Last Resort Brewing Company." I tried to support a local place and try something new. Never ever again here. read more