Took my kitten to get his vaccines/routine checkup and all the staff were so kind! Very gentle with…read moremy pet and very efficient. We were in and out in less than an hour.

Ok, I have a regular vet, but it takes weeks to get an appointment. Huge drawback!!!…read moreMy daughter was told this veterinarian was very reasonable. We called made an appointment and my little stray cat had surgery that DAY!! She is no longer pregnant and really doing very well. It is now 3 days later she's continues to heal nicely. I am extremely pleased. I am very seriously considering moving the care of my other animals over here. I'm especially interested in dental care. I saw that he did some dental work on some other animals. If he's reasonable with dental work I WILL GIVE HIM MY LIVER. I am Very, very pleased. The staff was really exceptional. All the girls were really sweet. Oh and and importantly he's very, very reasonable.

Nice vet clinic somewhat hidden off Van Buren. I wish I knew of it sooner. I have the…read moreresponsibility to get three rabbits taken care of and I was sent to a place in Norco, let's just say I feel like I found a much better place, closer to home and moderately priced compared to the other place. Nice large waiting room, didn't wait for too long. Got problem handled and was surprised that it was almost half the cost of my last vet visit with the bunnies

Headline: Life-Threatening Negligence and Fraudulent Charting - Do Not Trust This Clinic…read more​I am writing this as a medical professional who had to perform my own clinical audit to save my dog from this office's incompetence. My dog, Twinkie, was failed by Dr. Mean and her staff on multiple levels: ​1. Fraudulent Documentation & Lack of Physical Exam: The records claim Dr. Mean performed a heart exam on Twinkie. This is a blatant lie; she never even touched my dog. Furthermore, a covering vet performed a suture removal but failed to document any of the clinical concerns we raised. Vitals that were taken by a tech on an intake form were never entered into the formal medical record. ​2. Misdiagnosis & Dangerous Over-Medication: Despite Twinkie showing clear signs of anaphylaxis right in front of the staff, they "shrugged it off" and insisted she was having syncope (fainting) due to heart failure. Without proper diagnostics, they jumped straight to a heavy cocktail of Enalapril and Vetmedin and Furosemide. ​3. Intentional Withholding of Records: I believe this office intentionally stalled sending my records to the cardiologist. Once they realized a specialist would be reviewing their "work," they likely realized they had jumped the gun. Because they failed to provide the records, I had to act as my own investigator. ​4. The Proof is in the Recovery: After connecting the dots myself, I realized the Enalapril was dropping her blood pressure below baseline and the Furosemide was dangerously dehydrating her. I made the clinical decision to stop the medications. Within 24 hours of being off their "treatment," Twinkie was back to her old self--active and barking. A subsequent exam by a different, competent veterinarian confirmed she is healthy, her heart is fine, and she never needed the medication. ​Final Word: If I hadn't used my own medical background to challenge their narrative, their "treatment" for a non-existent heart condition would have killed my dog. Their clinical notes are vague, their charting is dishonest, and their diagnostic skills are non-existent. Go elsewhere.

I just want to say thank you for the wonderful care and compassion you showed us when we had to…read morebring our sweet Nellie in to be put to sleep. It was an incredibly difficult and heartbreaking experience for us, but everyone was so sensitive, kind, and compassionate throughout the entire process. Giving Nellie her last treats was such a sweet and thoughtful gesture, and it meant more to us than you probably realize. You helped make an incredibly painful moment a little more peaceful and comforting. Thank you for treating Nellie with such love and for being there for us during one of the hardest moments we've had to face. We are truly grateful.

I've visited numerous veterinarians, but none have ever shown such disregard for animals. My…read moredaughter brought her schnauzer here because she had been sick, unable to eat, not gaining weight, and generally feeling unwell. They ran $600.00 in blood tests and found nothing. She took her back, and they prescribed steroids, but they didn't help. She returned, expressing her frustration, and by this point, she was desperate to find a solution for her puppy's condition. Instead of collaborating with her and potentially suggesting some ideas, the doctor seemed uninterested in understanding the issue. When my daughter asked him what they could try, all he could say was, "Well, you can." He offered no suggestions whatsoever. My daughter even suggested a biopsy, which he had recommended during the previous appointment, and suddenly, it was "well, we can." Naturally concerned about her dog's well-being, my daughter returned, and they prescribed her Metoclopramide. However, this made her worse. She became lethargic, refused to eat, and slept excessively, acting completely different from her usual self. Instead of trying to diagnose the problem, they seemed more interested in masking the symptoms. As a result, we still don't know what's wrong with her. I believe that when they see my daughter, they perceive her as a young child, which is why they treated her differently. I would strongly advise against visiting this vet. These veterinarians don't care about the animals or their owners; they're just there to make money. They don't want to put in the effort to figure out what's wrong with the animals; they simply want everything to be easy. I feel that since they couldn't figure it out, they didn't want to deal with it anymore. The last visit, my daughter also asked if she would still be able to be spayed even though she's been vomiting. The vet proceeded to tell her yes, she doesn't have to tell them that she's vomiting.

Great customer service and they treated my dog well. I have a new puppy that will be coming to them…read morebecause of my previous experience with my senior dog.

The staff that answers the phone are always so rude. Jerry is wonderful but the rest truly need…read moresome kindness skills. My dog passed and I called to get a price to drop her off. Just stated the price and no kindness just very cold. Fred needs to instill some people skills in them.. This wasn't the first time.

It would be nice if you guys would update your voicemail and your website stating you're closed on…read moreSaturdays. I drove all the way from Ontario just to find out you guys are closed on Saturday but your little sign on the gate.. please update your information because we do call and go off of your voicemail sometimes

I brought both of my dogs in after decades of going to the "other" Dr Butchko . I will never go…read moreback to the other place again, For a multitude of reasons , not limited to the fact that they killed my last dog. I had met Dr B's son Dirk Butchko, about 25 years ago . I was delighted to find out that he opened up his own practice. From the moment I presented , I was made to feel important and valued as a dog , mom. I found their prices on some things to be a little high. I found their prices on other things to be more than fair! So overall, it's just like anywhere else.There's good and bad as far as the prices go. As far as the people go, I can tell you that they are over the top amazing , and I absolutely love chrissy!!!!!! I know that there have been a few people on here that have left reviews, saying that they don't appreciate her unprofessionalism, because she calls people, sweetie, or honey. Well , you know what I'll take , sweetie and honey all day , long versus someone who's got a dry sense of personality or acts like a wet rag. My animals are relaxed around her,And that tells me everything that I need to know! I live in anaheim , so it's a little bit of a drive for me. Last Friday I came in because like everybody else. My dogs are itching like mad and I was prescribed a medication Temaril-P ,that I could afford, because I could not afford the shot that was recommended, that was gonna cost me over $500 for BOTH dogs TOTAL. Well, my one dog. Had a reaction , I have Rottweilers , and they weigh over a hundred pounds each that is why the Cytopoint shots would've cost so much. My one dog had a very bad reaction. After communicating with the veterinary staff , they addressed my issue and had me come back in. Gigi is going to be fine. Our Tech Chrissy is just the sweetest, kindest person I've had the pleasure of meeting and just wants me to bring her back in anyway just to see that she is better. It's not a money thing , IT'S A SHE CARES THING !! THIS IS THE KIND OF PLACE YOU WANT CARING FOR YOUR FURRY KIDS ! HECK I'D BE HAPPY IF MY OWN DR. CARED SO MUCH LOL You know, there's an old saying, and it goes something like this. "You can't please all the people all the time ". Someone is always gonna find something to b**** about whether it's because they Were not addressed by their last name , or because a price is too high or because something's not cleaned to their level of expectation or the wait time , hours of operation, or fill in the blank, but I can tell you overall, I absolutely love this. Establishment, I do feel they care about our animals. That to Some of us are not animals, they are our family. Is Pro Vet perfect no, but please tell me who is. Pro Vet does the best that they can do with the resources that they have available to them. There are a lot of people that are in need and they only have two hands. In all the times that I 've been there , which has been a handful now I have never seen them be uncaring to anyone in the lobby. As walk in clients , I don't feel that we have had to wait an exceptionally long time, nor have I ever felt rushed. So ABSOLUTELY I WOULD RECOMMEND THIS PLACE. I WOULD GIVE TEN STARS IF THEY WOULD ALLOW IT. . Ps. They even have a really nice enclosed patio area with nice tables you can sit at , so peaceful and relaxing.

Great staff and amazing doctor! We tried several vets in the area, including the program at Petco…read more None of them compared to the staff and the doctor here. The little animals are in good shape, and the doctor is very attentive and has great communication skills. Skills. He really cares about his patients, and we care about him.

Going here for years. Dr. Kim takes time with your pet and with you to be sure you know exactly…read morewhat your pet needs and why (in simple terms you can understand) Very reasonable.

The BEST Vet clinic we have ever gone to and the only one we ever will again…read more We have been going to Dr Bart for treatment for our babies for 9 years now Him and his amazing staff are always kind and compassionate. They truly care about both their clients and their patients. He has saved the lives of multiple of our babies from life threatening problems. And they are with you EVERY step of the way through the entire process including recovery. They answer questions, give visual demos of treatments for home and are patient making sure you understand everything til you are comfortable. Their pricing is also fair and much lower on the scale across the board ESPECIALLY when combined with the level of care your babies will have This is a vet office that TRULY cares and wants to help the community instead of milking them dry for every cent. Their focus is on quality care and best treatments for their patients rather than financial exploitation. They have never made us feel pressured or guilted into unnecessary procedures like we have had happen elsewhere. If you ever need a vet for your babies this is the place to go ESPECIALLY when you have exotics because quality exotic vets are so hard to find.

We go here for the amazing, knowledgeable, caring, patient, and thorough vet, Dr. Baldwin. He's…read morealways willing to be transparent with me and explain things I don't understand. When I have a concern, he will give me facts and recommendations and I trust his guidance on my pets' health decisions.

Dr Estrada good vet Able to self control the appointment…read more Wait on the phone is a little long

I have never been so disappointed with a veterinarian. I…read morescheduled an appointment because I saw the $25 first-time new patient promotion. The veterinary technician was wonderful--she was kind, listened to my concerns, and assured me she would let the veterinarian know that I suspected my 12-year-old Yorkie might have a collapsed trachea. When the veterinarian, Dr. Kim, came in, the exam lasted less than a minute. He didn't examine my dog's throat, listen to the area I was specifically concerned about, or perform what I felt was even a basic physical examination focused on her symptoms. Instead, he immediately recommended blood work and X-rays. I understand that X-rays and lab work can be important for diagnosing certain conditions, and I wasn't expecting a diagnosis without testing. However, I did expect a thorough physical exam before being told I needed additional tests. It felt like my concerns weren't taken seriously. The veterinary technician was excellent, but my experience with the veterinarian was extremely disappointing. As a first-time client, I left feeling unheard and wondering if the discounted new-patient promotion affected the level of care I received. I hope that's not the case, but that is honestly how my visit made me feel.

What a process this has been with my 15 year old sphynx cat. I originally brought her in with an…read moreanal gland abscess. Once the testing and removal was done, it was found that she also has diabetes. This about broke my heart, but the vet techs at Canyon Crest Hospital reassured me, with insulin twice a day, my cat can be just fine. After a couple weeks of healing and ongoing insulin treatments, my little old lady is perfectly healthy. I can't thank everyone enough for the love and care you have shown my girl. I will never take any of my animals to another vet as long as they live. Thank you guys so much, Gucci and I greatly appreciate it

I am so glad and happy that I choosed this place to take care of my Rocket…read more First of all I want to say I am so so so thankful for the staff being so supportive, kind and helpful people especially after my emergency experience that I had with Redlands Emergency vet. They are so cost affordable and they are so helpful with their care. I felt welcomed, supported and appreciated that my kitty Rocket was being cared for. I will definitely recommend my friends and family to this Animal hospital and continue to come here with my pets. I want to thank Lisa Contreras the veterinarian and Staff. For helping me and my rocket. I will never forget their kindness and dedication to my pet

Won't waste my time leaving a wordy review. Read the hundreds of other 1 star reviews and believe…read morethem! They do NOT care about your animals. Super expensive. This comes from the top make no mistake. They are an emergency vet so I get the increase in fees and would have no problem paying it if they were worth it. Really... why are you a vet if you hate animals? And I see that they have changed their name to Riverside Regional Veterinary Group. Trying to run away from their hundreds of 1 star reviews Same shitty doctors, don't be fooled!!

We came here during a very stressful emergency with our pet and did receive medical treatment,…read moreincluding IV fluids and medications. The doctors appeared knowledgeable, and the clinical care itself was appropriate. However, the overall experience was cold, rushed, and overwhelming. Communication focused heavily on costs, paperwork, and internal process rather than comfort, reassurance, or clear explanation, even while we were visibly anxious. The interaction felt transactional rather than compassionate. At discharge, we were never clearly told how our cat responded to treatment or why she was considered ready to go home. There was no explanation of her condition after fluids and medications, no reassurance about her stability, and no clear medical summary in plain language. We were left to assume she was okay simply because she was being discharged. While we were waiting for our cat, my daughter experienced low blood sugar. I clearly stated, "My daughter Hannah's blood sugar is low," and explained that I was worried about her condition. I asked if I could step out briefly and come back for our cat so I could take care of my daughter first. Instead of reassurance or acknowledgment of that urgency, the response was, "Let me check if she can be discharged now." The focus shifted to expediting our cat's discharge rather than accommodating a child's medical emergency. I had to follow up because of the urgency of my daughter's condition. Our cat was then discharged without clear communication that she was medically ready and without being allowed additional time to rest after treatment. In that moment, it felt like process and payment were prioritized over situational awareness, empathy, and basic human compassion. In an emergency setting, medical treatment alone is not enough. Clear communication, empathy, and human awareness matter just as much. Unfortunately, we did not feel supported as pet owners or as parents facing a medical emergency with our child. I hope this clinic seriously reevaluates its bedside manner and client communication, because emergencies require humanity, not just procedures.