This is an old post, but I wanted to share my two cents. The only reason I didn't give them a…read more5-star review is that I felt the customer service could have been better. Although this was my first lash extension session and I was a new customer, and others were already getting their lashes done, the stylist may have stayed quiet to avoid disturbing them. Still, I'm a paying customer and wanted a little more of an inquisitive treatment, especially considering the high price. I tried to explain why I was there and felt that my interactions were kind of short with my stylist. Maybe I was looking to connect more, and it was kind of brushed off.
I went with the master stylist, Serena Zhou, so paid more of a premium, I got the Styling Lash Fullset (S01-S08) + Bottom Lash(as an add-on service), with tip I paid closer to $400. All in all, I did love my lashes! However, by days 5-7, a few of my lashes had already started falling off, and my bridal makeup artist added more lashes on the day of my wedding, 6 days after my session with Clement Lash, to refresh and add fullness. As I explained earlier, if I had connected with the stylist more, we could have added fullness, since I wanted the lashes for my bridal look. We didn't even broach the subject actually, and she didn't seem interested, lol.
Overall, I gave a 4-star review because of the vibe of this place, the high-quality lash and glue they use, plus the careful application taken. My stylist was extremely gentle, almost too gentle, I was falling asleep because I was so relaxed. The atmosphere feels like a high-end spa, and you can tell they carefully curated their salon at every nook and cranny, down to the basket you can place your things in when receiving your service. I was so impressed by how luxe the experience was and how well decorated the salon was--loved the marble, even the bathroom gave high-end.
I would honestly be back if another occasion calls for a nearly $400 lash extension service. Otherwise, I'm mostly doing my own lashes at home for a tiny fraction of the price. If you want to treat yourself or you're a soon-to-be bride like I was, I still wouldn't hesitate to pay Clement Lash a visit. It was a good self-love, me-time experience. Treat yourself.