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Eleven Lash & Brow

5.0 (1 review)
Closed • 10:00 am - 6:00 pm

Services - Eleven Lash & Brow

Eyebrow services

Waxing

Eleven Lash & Brow Photos

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4 years ago

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Bayside Nails - #nailsbyanna

Bayside Nails

4.2(193 reviews)
0.2 mi
•$

Spacious location that is very clean. Great place to get your nails and toes looking good…read more Friendly, experienced staff.

Daughter injured during pedicure and owner took no responsibility for it :(…read more My 5th grade daughter's cuticle got cut and infected. We incurred a doctor bill, she missed school and ballet class. My wife called to complain and they asked for proof versus offering an apology adding insult to injury. I decided to call and they treated it as "unsatisfactory service" rather than the alarming incident that it was. They offered to refund the specific pedicure service but shorted me the refund anyway. I expected an apology and some show of accountability and goodwill, but only got a lecture about them being a small business and that mistakes happen. WOW, how about making good on your mistake like a business owner who cares about their customer? We won't be back and we'll be sharing with our friends who will also be ex-customers. You continue to defend and explain from your obtuse perch... This was not simply an "unsatisfactory service." A child was injured, developed an infection, that elevated to a need for medical care (and yet you question why days later?), and missed school and ballet. Your restaurant analogy about credit for an unsatisfactory dish in our conversation misses the point. The equivalent is not an unsatisfactory dish--it is a dish causing food poisoning. Refunding that dish alone would not address the resulting harm or medical expense. Accountability is not explaining why you did enough; it is recognizing when your response fell short and making it right.

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Eleven Lash & Brow - eyelashservice - Updated October 2026

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