I needed to get three HP printers at my work serviced. Two of them jammed to the point that they weren't working anymore, and the third had just started jamming. I looked online and found three companies. The first wanted to charge us $1,160 before taxes, to service the three printers. The second place wanted to charge us $1,070 before taxes. Then I called Laserzone. They would only charge us $766 with taxes for all three! Their labor rate was about the same as the other companies, but they gave us a considerable discount since we were having multiple printers serviced. Their cost for the HP maintenance kits were $75-$99 cheaper than the other places I called. I set up an appointment for Wednesday of this week. They gave me a window of 10-1. The tech showed up within the window and fixed two of the printers in about an hour. He didn't have the parts with him for the third printer, so he told me he would be back later this week. He returned right on time today to service the last printer. I totally recommend Laserzone for printer repair! I would definitely use them again if we needed printers serviced at work, or even if I needed a printer at home worked on. The tech was very professional and friendly, and the office staff were efficient and easy to work with. Plus they have cheap prices and they show up on time. Can't beat that! read more

Laserzone - Electronics Repair Near Me - Torrance, California

I appreciate you guys. I know there's only so much a person can do but I am thankful for you guys always going above and beyond which in these days you don't see too often. I would recommend this company to anyone and I wouldn't go any other place for my printer needs read more

LaserZone did a wonderful job on my printer...and I could not be more proud of the professionalism of the tech...thank you!

They got here the day of and fixed our issue - our belt was making these lines on all of our prints. They cleaned the belt for free but informed us that we may need to order a new belt as after a lot of use, just cleaning it can only do so much. I think the technician's name was Sam - super professional and kind. read more

Create Now (www.createnow.org) is a charity that helps thousands of vulnerable kids to heal through arts mentoring and education. Our Brother MFC9970 printer was printing color copies that were faded with streaks going through them. We hired Laserzone to fix it. Their repairman said that the toner cartridges we had bought from another vendor were the cause of the problem since they were inferior. He convinced me to buy Laserzone's recommended cartridges, that were more expensive. He told me that the black toner was fine to use and we only needed to replace the color cartridges. I asked them to please recycle the other cartridges we had been using, which he said were defective, but they refused because we didn't have a sufficient number of them to make it worth their time. I have been so busy that I haven't had time to try to recycle these other cartridges elsewhere. A few weeks later, we had the same problem - just when I had an important meeting with a City Councilman. I had to run to STAPLES to get copies made. The repairman from Laserzone returned and said that it was the black cartridge from the previous vendor that was defective (the same one he told me was okay). So he used the new black one he had sold us along with the color cartridges - and Laserzone charged us another $65. I paid the bill even though I was angry that we had been given the wrong info. I would have changed the black cartridge if I knew it was going to cause a problem, and saved the $65. Six weeks later, we had to print hundreds of special colored certificates for children who were completing one of our classes, but there were red streaks all over the pages. Laserzone sent a different repairman to fix the printer for the third time. He said that the red ink cartridge they had sold us was leaking! So instead of giving us a new red ink cartridge, he used the other vendor's ink cartridge - the same cartridge that Laserzone's first repairman said was inferior and that we should trash it. Now our printer is finally working fine with this "inferior" ink toner, and we wasted $371 buying Laserzone's ink cartridges that leak! To make matters worse, Laserzone had the nerve to send us yet another invoice for $65 to pay for this repair - to fix THEIR LEAKING INK CARTRIDGE! We are a charity that provides the neediest children in Los Angeles and adjacent Counties in Southern California with the healing power of the arts. Laserzone is a scammer! They have lied about their product, and they have cheated us out of our money that was contributed by donors to provide our arts classes to at-risk and high-risk youth who have been abused, neglected, left homeless and dealing with similar challenges. I have refused to pay their latest invoice. If they come after us again for payment, then I will take Laserzone to Small Claims Court to demand that they pay us for all the grief, stress and lost time that our staff has had to endure because of their schemes. read more

I would give even more stars if it were possible. Their prices are great, they respond quickly and they got the job done for the amount I was quoted. When my xerox had a problem I called xerox (my warranty had already ended) and was told I had to authorize $900 on my credit card before they would send a tech. I told them I would never pay that much because it was more than the cost of a brand new machine. They then called me back and asked me to authorize an even higher amount, several hundred dollars more. I declined. After that, a tech (perhaps an independent contractor?) called to ask how much money I authorizing on my card. No. I was considering just buying a new printer but decided to look elsewhere first. I called laserzone. They quoted $65 to send out a tech the next day. Of course, I said, 'hell yes'! He fixed the problem. The printer is running great. I was then billed $65 for the service. They are the best find. read more

It has always been a challenge to find a company that can both deliver on performance without breaking the bank. After soliciting a number of service agreement and MPS contracts Laserzone came through with flying colors. After examining our environment they were able to dramatically reduce our costs while also streamline our workflows. They have made our lives so much easier and we love em for it. I have recommended this place to everyone esp to my friends who have small businesses. read more

I've had one office printer that I haven't used for over 3 years, another printer has had to be booted by me everytime I need to print something. I talked with Sandra Yesterday, today Saul showed up at my office. He cleaned both printers, he's going to try to find rollers for my Canon printer (one that hasn't worked in 3 years. He cleaned my hp 2015 and reloaded the driver. If this doesn't work I will need a part which costs $125. The total to clean and inspect 2 printers was 170 incl tax. They appear to be an honest company. They've done everything that they said they would do. Saul was punctual and cordial with my staff. He did not disrupt my patient flow. It was a good experience, though I hope I don't have to see them for awhile (that would mean that I'm not having anymore problems) read more

After being severely disappointed by Laser Care's poor customer service, I was directed to contact Laser Zone/Culver City to repair my home office HP ColorJet 3600dn. Lazer Zone/Torrance not only came quickly but arrived early and the personable repairman went out of his way to retrieve and install the parts necessary to get my printer repaired that same day. Fight On! to Lazer Zone/Torrance!!! read more

The guy they send to our company to repair our copiers is nice enough and knowledgeable, but they didn't make it out the day they said they would and didn't call to tell me that, I was the one who had to call them and find out when they were going to come. You would think they would call and say "hey we aren't going to make it today" but they didn't. Then they took our copier with them to work on and I was quoted 3-4 days return, on day 3 I again had to contact them to check the status to which they still "weren't sure when it would be done." UPDATE: Spoke with sales manager at LaserZone, told him of our issue, and he seems to be very much on top of it. We are going forward and hope that the lack of communication wont be an issue any further which would be great because I am confident that they know what they are doing as far as printers go. Our company is working with old school dinosaur printers and they have been able to fix them so aside from communication, they are ok by me! read more

Recently our printer contract expired and we went on the hunt for competing bids. Having been under a charge for every page printed agreement, we were under the impression that things were as cost effective as they could be. Well, after sending out quotes, we stumbled across LZ, who not only came in about 30% less, but did so with all genuine parts. It's been about 3 months now and the service is better, the supplies are better, and the parts don't fail. Don't be fooled by the big names. Thanks again, LZ, glad we found ya! read more

Laserzone does an excellent job!! Very responsive to our requests for service, great pricing!! Their technicians are competent, professional, thorough, and do the job right the first time!! We have over 50 printers that they currently service, and I highly recommend them!! read more

I was really impressed with the service i received from this company I called to see if they work on my old laser printer (10 yrs old but I love this machine) as not all companies still do, the young lady who answered told me that they could come to my home or I could bring it in. I decided to go to them as I was going to be in the area that day. Although they could not guarantee that they could work on it that same day I was fine with that. As luck was going my way when I brought it to them they had a technician available to repair it on the spot and someone to carry in the printer for me! So I grabbed some lunch and in about a half hour it was repaired and to top it off the price was very reasonable. I will be sure to tell my freinds and colleagues about this great company. read more

The team from from Laserzone are the best printer repair guys I've ever come across. We've had problems with our office printers off and on for years. The previous printer guys were hard to reach and always late if you could get even them to respond at all. Chris came in and suggested a few changes to improve our printer arrangement and now we have way less problems with getting our jobs done. Him and his team have been an absolute pleasure to work with. They can always get to the bottom of the issues we have and they are honest when it makes more sense for us to just get a new device instead of wasting money on endless repairs. Thanks guys! read more

After an extensive search, I found an 11" x 17" laser printer. It took forever to find one that didn't need to be shipped from the other side of the country (shipping would be very expensive). Also, I need to know it would work with my Intel Mac which meant it had to be network capable. If discover Laserzone and as luck would have it, they were only a few miles from where I live/work. They had a much lower price than their nearest competitor (by over $100). I ordered it and it took a couple of extra days to get it, but since I wasn't under a deadline, it wasn't that big of a deal. When I got it home and set it up, I couldn't get it to work with my computer. I'm pretty computer savvy, having run a few design studios already, so I'm not a "call IT to fix it" guy. But after 2 days of struggling and endless google searches, I got nowhere. I then called and talked to their main service guy Chris, and he was very accommodating. He said he would come to my office and fix the problem (no charge). We scheduled a time and he came out and was stumped too, for about 5 minutes. He then tried a couple of IT tricks and sure enough, got it up and running. There was a problem with how the two pieces were communicating and he solved it and now I'm as happy as a clam with my new (used really), printer. Thanx to Chris and Laserzone for doing me a solid. Cheers. read more

I wouldn't normally write a yelp review about something like printer service, but felt that I had to give credit to Laserzone for what they have done for our organization. We had a contract with another company (who I wont mention here) that had been providing our printer and copier maintenance for years. For the last year or so we noticed that their service began to lag so we decided to try a couple other companies when the contract ran out. Laserzone ended up winning bid and I felt like saying, "Where have you guys been??" Not only has the service been impeccable, but the price is sooo right. I can't recommend these guys enough. For years we have been paying almost double this price for half the service. If you need printing services, these are your guys!!!! read more

Very good service AND advice. Nicely focused on the customer. Was really hoping to keep my laser printer intact as opposed to forking out for a new one and problem was well diagnosed and repaired in good time. Well played, Lazerzone, well played. Y'all keep this up, now, ya hear!!! read more

Laserzone is sooooo much better than the last printer repair company we were using. It's a pleasure to hire someone who takes pride in their work and is willing to go the extra mile to make sure the job gets done. Their technician showed up the same day we called and had everything he needed with him to fix the problem. He also helped us with a few questions we had about another printer we have without charging extra. Totally reasonable prices and impeccable professionalism. These are my guys from now on! read more

i fiirst called a couple other printer repair companies to get my 2 printers repaired and the first company would not even give me a rough estimate over the phone just said I had to pay to have technician come out or bring it in the second company gave me a quote for $800.00 plus taxes. When I called Laserzone I was able to actually speak with a technician and he explained what he thought the problem was and qouted me $600.00 including taxes and even gave me a $25.00 discount on top of that for being a first time customer. The technician came out on time the next day to my business and repaired both my lasers for $575 including taxes and labor. Most important to me besides costs was that the technician was polite, professional and did a great job. I would highly reccomend this company to anyone who needs fast, realiable, and most of all good service. read more

Hello I have a brother laser 9840 CDW printer that read error 32 unable to print. I called Laser zone they sent a technician name Josh to my house he told me I need a solenoid to fix the problem. Josh fixed the solenoid but I wasn't satisfied with the printing result. I called and made a complaint the owner Chris who came to my house and resolved the printing problem. Now this is a company that make sure their customer are 100% satisfied. Thank you Chris for taking time out of your busy schedule to resolve my issue. read more

Laserzone is the only company that I use to service my HP Laserjet 5100 DTN. There are three printer supply and service companies right here in Valencia that I could use, but since I discovered Laserzone in Culver City, I've never looked back. My printer is 12 years old, and I 'm a professional music composer, copyist, and engraver, so I print thousands and thousands of pages of music every year on it, and things do wear out, like fusers, tray components, rubber rollers, etc. Laserzone is extremely fast and professional. They've always gotten me back up and running very quickly, and usually the same day. The owner, Chris, is very knowledgeable about components, costs, repairs, and general technical support, and most importantly...his customer service is very personal and friendly. I have recommended them to everyone I know. read more

Laserzone Printer Repair services are amazing! Not only are their prices great but they did the job quickly and efficiently. I highly recommend them and will use them in the future. read more

I don't even know where to start and that's the honest to god truth. I have had the pleasure of working with Laserzone, specifically Ray, for two years now although the company I work for has worked with them for nearly a decade. I am absolutely satisfied with all the customer service provided, the timely toner orders, and their incredibly convenient tech support. Laserzone is a one-stop shop for all your printer needs and couldn't imagine using any other company. Keep up the fabulous work, Laserzone! read more

Our company has been using Laserzone for years. Ray is always very helpful and gives you the best deals he can on ink. Whenever one of our printers is down Ray sends someone out quickly and the repairs never take really long. I would definitely recommend them! read more

These guys are basically magicians. I've had this old printer for a long time and I had been living with many minor issues for a while but I didn't want to buy another printer because this one has everything I need and I am attached to the way it works. Anyway, long story short, finally it just gave up on me one day. So, I decided before I threw it out I would just check around to see if anyone could help me for a reasonable amount of money. I called 2 other places and they said I would be better off just buying a new one (even after I explained how attached I was to this particular printer). I was a little taken aback by how little these other printer repair businesses seemed to want my money! Then I called LaserZone and they let me know that they MAY not be able anything to help me, but they would give it a shot. That's all I was asking for! It turned out that he WAS able to help me over the phone to get the printer working and then we scheduled a maintenance appointment to make sure it would run more smoothly in the future. I definitely recommend them and will continue to refer all of my friends to them. read more

I have done Business with other like companies in the past and I have to say Laserzone is by far the best of them all, They are quick, affordable, courteous, always get the job done in a timely manner and most important "Great People" to do business with "I highly recommend them" . I look forward to a long Business relationship with Laserzone. read more

I had an appointment for a copier repair. The day of the appoitment I Received a call that they needed to reschedule for the following day. Following day no one shows up, no one calls. read more

I would give 6 stars if I could! I don't want to mention the name any other companies here, but I was dealing with a printer repair service for the last couple years that was always making excuses about not being able to fix my printers and that was when I could even get a response from them! I called LaserZone when I was told by this other company that my HP was beyond repair and I should just buy a new printer (from them of course!) LaserZone came in that day and had my printer working again within an hour. I will definitely be calling them first if I need service again. read more

Helped with our hp laserjet printer servicing, owner spoke with me directly and was a nice enough guy to waive the initial trip charge to come diagnose the problem. read more

Having had some serious problems with my current printer service provider our company decided that it was time to move our business elsewhere. After a lengthy process we decided to accept Laserzone's bid for our annual service contract. I am writing this because there is a large pool of companies to choose from, I know I just went through it, and now 3 months into it I couldnt be happier with the experience I have had with Laserzone. If you need a company that truly delivers and at a great price then the team at Laserzone is a perfect fit read more

The owner contacted me after reading about my unfortunate experience with his business on Yelp. He apologized, promised a refund and assured me that he was running an honest business and that he is keen on improving customer relations. I appreciate that he took the time to contact me and make up for what went wrong. read more

Laserzone sent their service representative exactly when they said they would. He fixed my troublesome printer right away, and also helped another printer in my office. He had the part the other printer needed with him, so we were able to buy it, get it installed, and be back to work... all quickly and efficiently. It was an excellent experience. read more

This was my second experience with this company and both exceeded my expectations! The first time they actually repaired my hp printer while I waited. The second time they gave me a discount for being a loyal customer. I hope they stay in business a long time in case I need their services again. read more

So happy I found this company..I had an issue with my printer and needed it up and running right away the girl who answered was so helpful even though I could not get on schedule for that day which was understandable since it was 3pm she contacted a tech in the field had him call me to go through some steps over the phone and I was up in running within a few minutes.. All this and I was not charged for that phone tech service!!! I did have them come out to do a general cleaning and well worth it. Will definately reccomend this company to anyone needing professional good printer repair service. read more

Oh no. They spilled toner all over our floors and the creepy repair guys made all the women feel so uncomfortable. They seemed kind of dangerous so we didn't say anything and just paid our bill so as to avoid break ins and burlgary. read more

We had a complicated problem with a wide carriage HP DesignJet printer. The repair was extremely difficult to diagnose. Turns out it needed 2 parts and also had a broken trailing cable guide - three issues in total. Laserzone took the printer to their offices and spent several hours troubleshooting and attempting to repair during the first attempt. During the troubleshooting a part that they replaced broke again. They did not charge us for the trip fees, the hours of troubleshooting, or the replacement part that broke again. So, even though Laserzone was not able to initially repair the printer, they invested time and money to attempt repair. We were never charged a penny for the first attempt because it was not completely repaired: they allowed us to "Beta test" the unit to make sure it worked at no charge. This speaks to the ethical and honest nature of this company. Eventually, the printer was diagnosed with the multiple issues and Laserzone repaired it (by taking the unit to their shop a second time). We liked the fact that they took the wide carriage unit to their shop so they could thoroughly work on it and to thoroughly test it - post repair. This is twice the driving time for the technician and Laserzone waived the trip charges to boot. They honored their estimate and effectively communicated during all phases of the process. read more