Jay was amazing! He was super helpful, patient, and made the whole process so easy. Great customer…read moreservice and definitely someone I'd recommend!

Shoutout to Suzie, She was awesome! She answered the many questions I had & was super kind.read more

Mel (Melanie ?) at the New York office at their toll free number (844) 663-7231 was outstanding!read more

I had a David come to my house today . At least that's what he said his name was . He wouldn't…read moreshow me any ID . He refused to give me his card . He didn't let me talk to a Supervisor. He trespassed into my house . 911 was called . I told him to wait for them . He didn't of course . All this for someone who's already being investigated for Fraud by them. ! What's up Spectrum ? If I could give you a 0 I would . What's up Spectrum ?

This internet is completely awful! The negative reviews echo truely. We moved to a location that…read moreonly provides this internet and it cuts out all the time and takes HOURS to download games or apps! We have reached out to the "provider" and they are bad customer service. I'd also like to add that we pay for the "highest speed" and it's still terrible. Don't expect to use this internet in a rainy day or with clouds present we use our phone hotspots. Edit: You are a scammer. If you actually cared and read my comment; I stated that I did reach out and your customer service was awful, your company just coached us to continue paying for the most expensive Internet option, which I stated is continuously, awful. You always use the excuse of wanting to know customer names, Martin when people have explained there's households previously. You don't need to try and educate us on downloads. We have had exceptionally way better Internet that could download way quicker than this junk service. Download speed doesn't affect this junk to cut out when it's cloudy or rainy or even on a clear day! It's an ongoing issue that multiple reviews have stated. Even the Google AI slanders this Internet company based off of so many negative reviews. Keep on scamming, what goes around comes around.

All around terrible company. The speeds are horrible. The…read moreprice is way too high for low grade internet. Lack of communication when there's outages. Customer service is useless. Requested to cancel due to moving and got a voicemail to schedule a day to shut off service and pick up equipment. Been a whole 24 hours since the voicemail and I have not had a chance to call them back and come home to no service and locked out of my account. Mind you I still have a couple weeks until what would've been my next bill. So I paid for the WHOLE month not a couple weeks. Didn't even give me a chance to set the cancellation up to correspond with my move. Would not recommend ever! You have not made several attempts to reach me I will gladly screen shot the one phone call I received.

Jessica and Jenny are amazing representatives of your organization. Courteous. Sympathetic…read more Empathetic. Helped me with a difficult situation. Great service.

Worst store ever terrible experience 3 guys in there were horrible didn't want to help my moms a…read moresenior citizen talked to her like she was dumb ignored us don't shop here went to at and t

This is a heads up about *one* specific person at this Hemet Spectrum store…read more We came in to return two cable receivers/boxes and to remove add on channels (Cinemax + MGM+). The goal was to reduce our bill and we thought everything went smoothly with the guy even telling us that he gave us "discounts" that knocked the bill by ~150ish dollars. That did not make sense so I asked repeatedly if he was sure. I confirmed that everything we authorized was done. Plot not-so-twist : our account was very messed up. He removed our "grandfathered" package(s) we did _not_ request. He also added us to Spectrum Voice without permission or notice ($14.99 + $30 one time service activation fee). It took two phone calls to Spectrum to revert his "changes" to our account. So my suggestion for anyone still reading is to double check your account details. Spectrum will email you a copy of your "Service Update." Call Spectrum to make changes to your account. Avoid this person if possible.

Mario at the Hemet store looked after me. He was polite, he was very knowledgeable, understanding…read moreand he was able to address my problem and found an acceptable solution. Instead of cancelling your service he kept me as a Spectrum customer. Mario is an asset to the company and I hope he gets a raise. He deserves it. Alex P.

Live in a rural area. Service has been great. No real down times. Speeds are close to what I…read moreexpect. Approx 20 - 25mb download and 3mb upload. I've only had to call for tech help once or twice, quick response both times. Hoping they get additional bandwidth this year for faster speeds but satisfied with what they offer so far.

Thomas the owner is like non other, he has compassion. This company treats you with the highest…read morerespect. Love this company over all others. When I buy my house they are coming with me !!!!

I contacted Empire Satellites to get Starlink installed. I live in Riverside, CA and they were able…read moreto service my request. Chris did an amazing job. He was friendly, fast and very professional. I live in a two-story home and Chris was up on the roof no problem and had my Starlink installed super fast. He also helped me with the setup process so I could connect my devices. I highly recommend Empire Satellites. Chris was great and the price is a great value for the service Empire Satellites provide.

Practically everything in the follow up response by the owner is a blatant lie, further proving my…read morepoint that the guy has no integrity. 1. Original quote given did not specify a "covered cable" install. I would have declined right then and there. My router is located inside a room with no exterior walls. 2. I never "insisted" on using the mount that I bought. If it was indeed not suitable (which of course was not the case), it should have been explained exactly why. All this particular mount needed was a small block of 2x4 behind it, to clear the edge of tile roof. But Chris was too lazy and rushed to think it through. Instead, he claimed that it needed "an extension" (nope, it didn't), and proceeded to butcher my brand new fascia by driving six (!) lag bolts through the mount at haphazard angles. When I re-mounted the dish properly myself a few days later, I was appalled at the damage that was inflicted. 3. He is obviously not used to his customers checking the quality of his installs. He came up with "oh, it's not finished yet" line only after I showed him the photo of the shoddy work he has done, got up the ladder myself, and demonstrated how wobbly the mount still was. Before then, he kept insisting that the mount was installed perfectly. 4. Before he left, he did offer to install his "professional" mount for $100. It was NOT free of charge, as he claims. This sleazy used car salesman's last ditch upsell was the final straw for me. That's when I knew I had to post my review. I have nothing more to say - it is up to the reader to decide who is telling the truth. If you still decide to hire Empire Satellites to work on your home, be prepared to live with the consequences.