I want to share my experience so others can be careful…read more A door-to-door representative came to my home on February 18, 2026 and told me that if I paid off both of my existing phones, I would be reimbursed as part of a promotional program if I switched service. Based on that promise, I went to the store and paid off both phones, totaling about $500. After everything was completed, I was told that the promotion either only applied to one phone or was "not part of the program" at all. In other words, what I was told at my home did not match what the company later said they could honor. I would not have paid off those devices if the offer had been explained correctly. My advice to anyone considering switching:* Get every promotion in writing before spending any money.* Do not rely on verbal promises from door-to-door sales.* Call the company directly and confirm the offer yourself before agreeing.* Keep all receipts and documentation. I'm now having to dispute this to try to recover the money. Just hoping others can avoid the same situation.

Service was great, fast and helpful. I would recommend if you're needing something immediately or…read moresoon. Cases for devices are mainly sold out but the service was everything.

Spectrums internet sucks! I pay $50 a month just for it to crash multiple times a day. Honestly…read moregoing to start looking for a different internet company to switch too.

Went in for a return of a box as well as a getting a xumo box to replace it after contract renewal…read moreover the phone with their call center. Pro Tip: Walk in =- YOU MUST SIGN IN on the kiosk or you'll be just standing there for no reason thinking your waiting in line like I did. The room is nicely decorated if your into that but everything starts with that kiosk sign in. About 4 other customers in the room (in line on the kiosk but sitting down). A bit unclear of the process to set an online appointment or walk in and sign in; so once that concept gets ironed out hoping things will get better. The staff that helped was efficient, you will get asked to sign up for cell service, so I guess that is a big push from spectrum, wonder if they work on commission or if corp requires it. Wait time on a walk in is about 10 minutes if they are not to busy

All around terrible company. The speeds are horrible. The…read moreprice is way too high for low grade internet. Lack of communication when there's outages. Customer service is useless. Requested to cancel due to moving and got a voicemail to schedule a day to shut off service and pick up equipment. Been a whole 24 hours since the voicemail and I have not had a chance to call them back and come home to no service and locked out of my account. Mind you I still have a couple weeks until what would've been my next bill. So I paid for the WHOLE month not a couple weeks. Didn't even give me a chance to set the cancellation up to correspond with my move. Would not recommend ever! You have not made several attempts to reach me I will gladly screen shot the one phone call I received.

This is the worst internet company. The Employee/ owner or whatever he is Martin is terrible at…read morecustomer service and is rude to my family on the phone. The speed and connection is absolutely AWFUL. We pay over a $100 for internet. The proof of the speed is in the picture. Please refrain from this company Martin doesn't care about good service just your money for horrid internet that can't even load tv. EDIT: The passive aggressive response from Martin is just the cherry on top. To reply to your sarcasm, not that you deserve it of course we contacted the "facility" and it's just the internet you provide is garbage. Us and our other family members are already changing Internet providers. We have EVERY right to post a review. We don't need you to contact us anymore. It was a terrible experience both through you and through the service provided.

Jessica and Jenny are amazing representatives of your organization. Courteous. Sympathetic…read more Empathetic. Helped me with a difficult situation. Great service.

Worst store ever terrible experience 3 guys in there were horrible didn't want to help my moms a…read moresenior citizen talked to her like she was dumb ignored us don't shop here went to at and t

This is a heads up about *one* specific person at this Hemet Spectrum store…read more We came in to return two cable receivers/boxes and to remove add on channels (Cinemax + MGM+). The goal was to reduce our bill and we thought everything went smoothly with the guy even telling us that he gave us "discounts" that knocked the bill by ~150ish dollars. That did not make sense so I asked repeatedly if he was sure. I confirmed that everything we authorized was done. Plot not-so-twist : our account was very messed up. He removed our "grandfathered" package(s) we did _not_ request. He also added us to Spectrum Voice without permission or notice ($14.99 + $30 one time service activation fee). It took two phone calls to Spectrum to revert his "changes" to our account. So my suggestion for anyone still reading is to double check your account details. Spectrum will email you a copy of your "Service Update." Call Spectrum to make changes to your account. Avoid this person if possible.

Mario at the Hemet store looked after me. He was polite, he was very knowledgeable, understanding…read moreand he was able to address my problem and found an acceptable solution. Instead of cancelling your service he kept me as a Spectrum customer. Mario is an asset to the company and I hope he gets a raise. He deserves it. Alex P.

Thomas the owner is like non other, he has compassion. This company treats you with the highest…read morerespect. Love this company over all others. When I buy my house they are coming with me !!!!

Owner Tom is always right there when you need him. For many years Coastinet has taken excellent…read morecare of us. You are very much appreciated by your two senior citizen out in the bush.

Chris installed my Starlink last night, there was a bit of confusion on installation fee and wish…read moreit was honored at the $280 plus $100 for parts totaling $380 I was quoted instead of the $450 that was paid. Chris was extremely professional and took the time to explain the process and mount the dish on my patio cover instead of my house. Chris was extremely professional however I'm giving a 4 star rating because my original quote was not honored, that was disappointing.

We had Starlink installed by Empire Satellite and had a very good experience. Chris was…read moreprofessional, knowledgeable, and efficient. He quickly assessed the best setup, installed the dish on the roof, and ran the wiring inside cleanly and neatly with great attention to detail. Pricing was fair and clearly communicated. While he did arrive late, he proactively texted updates about his schedule, which helped set expectations. Overall, solid workmanship and good communication. I'd recommend Chris and Empire Satellite for Starlink installs.