First time client. Today was my first time trying laser hair removal at all and Sarah was such an amazing nurse. She talked me through the entire process, and made the experience soo much no enjoyable and less anxious for me. The little zaps in certain areas definitely got uncomfortable, but i couldn't even tell by the way Sarah guided me through the entire appointment. I definitely recommend this location, and Sarah to be your nurse. Super excited for the upcoming appointments and to see the results. read more

This company allows you to purchase package options online and pay for them in advance. While they offer an array of packages the actual visit to the locations is far from a spa like experience I'm used to. Some locations have music playing loudly and I don't think "Jay-Z" enhances my experience. The treatments are thorough but do not expect aromatherapy scents and candle lit rooms. There are harsh bright lights which I'm sure is necessary, a cold aesthetic room (and I mean it's cold in the room) and a stern nurse who will explain what they plan on doing, execute the procedure and bid you adieux. And I've yet to find a location with accessible parking. My skin looks and feels fabulous and it's definitely worth sticking with the process but don't look for a warm and fuzzy spa like experience at LaserAway. read more

I've had 7 out of 8 treatments for hair removal on 3 different areas of my body. Overall, I've had great results and been very happy with my experiences. The nurses are nice, well trained, and for the most part, the appointments run on time. What I do not like is every single time I try to check out, the receptionists ask if they can sell me anything else. I am certain this is due to their training and I don't blame them, but it makes the checkout process longer and awkward because I just want to schedule my next appointment and leave after having half my body lasered. The last time I checked out, I was told about how I will need 'maintenance' hair removal (because my current results may not last forever) and was recommended to purchase a pack of 12 sessions to use one every 6 months. I quickly declined and the receptionist (very nice) asked why and I didn't have the heart to tell her that I not only found the price crazy but buying a package I will be using years in advance is not of interest to me. I said I would maybe consider purchasing this on black Friday and she said there usually isn't deals on maintenance laser hair removal at that time and only when I'm checking out after my last few regular appointments. That policy isn't her fault but definitely makes me not want to use this company again-prices should be published online and be clear for everyone and up front. I'm tired of trying to get sold everything when I'm checking out. read more

The fact that you can negotiate package deals is off putting to me. "Medical" treatments should be a relatively fixed fee. There are many more affordable options in the DMV. read more

I had a scheduled appt for 12/23 that was canceled last minute. I was offered a complimentary facial for the late cancelation. The appt was rescheduled for 12/26. After the procedure, while checking out, I made and appt for my complimentary facial for 1/10. Also barraged with one time offers....only good today, etc. I called 1/9 to confirm my facial appt and was told that there is no appt. I shared that it was complimentary and asked, is that why it was canceled? The receptionist said 'probably. I hung up the phone and said I'm posting a review. That evening, I received a call from management re my review... She said I told the receptionist to 'piss off' which is a complete lie. I've never said that in my life. She cont to question me and why I wrote the review. I had to remind her that a review is ones experience w/a business. It is what it is. I also told her, I received a receipt for services that, as I was told, never schedule. The receipt 'payment received'....for what? The manager preceded to hang up on me. Amateur is an understatement. I've never experienced anyth like this! This has been so upsetting and felt I needed to share my experience. I never write reviews but I've never been treated like this. read more

LaserAway - This is a receipt for NO services. - Tattoo Removal Near Me - Washington, DC, District of Columbia

I am so thoroughly impressed with this team of women. From the time I walked in and was greeted at the front desk to the service I received for Botox, to my consult for my upcoming laser facial. The team was thorough and professional! read more

I've been coming every 10 weeks for tattoo removal and always have a great experience. The staff is super professional, and some of the women doing the treatments are actual nurses, which I really appreciate. The space is clean, bright, and has a polished, modern feel. read more

Thus far, I'm really enjoying my LaserAway experience. I'm almost done with my treatments and am seeing excellent results. I am basically treating as much as I can afford: upper lip, chin, underarms, full Brazilian, lower legs, hands, and feet. I'm just about done with the upper lip treatment and it has worked really well in terms of slowing growth. I'm Latina so used to have to wax or shave very frequently, but now I only have to use my face shaver to touch up an area before a big event where I want to look extra hairless. I will say that I haven't noticed any difference to my chin, but there wasn't much there to begin with. I'm not far along on the other areas to say one way or the other, but I'm hopeful. I get treated at the Wisconsin Ave location in DC and the staff there are so wonderful. The nurses who perform the treatment make you feel so comfortable and are extremely professional, though I have noticed that the "completeness" I feel is done varies from technician to technician--it might be good to make sure all techs are trained to perform the treatments as thoroughly as possible and in the same way to maximize results. My only complaint is that there isn't really a way to know how much treatments cost without going through the consultation process which is effectively a sales pitch. I only ended up committing to getting treatments because I was too anxious to say no to someone on the phone. That's how they trap you! It would be better if prices were much more transparent, but I understand that this is their business mod--trapping people like me who don't know how to say no because we're people pleasers. I am happy I'm getting the treatment done and am thus far happy with the results, but definitely am unhappy with the way I feel like I was backed into a corner and forced to commit to something I wasn't financially prepared to take on. Oh well! read more

Paid $3,300 for 8 sessions (full legs + Brazilian). After 5/8 sessions there's been almost no improvement; staff offered multiple add-on packages instead of addressing results. I've had laser elsewhere years ago (underarms, bikini, chin) with excellent, lasting results -- this shows it isn't an issue with my hair or skin; it's LaserAway's treatment and results. I wanted to be a loyal client and refer friends, but I can't recommend LaserAway based on this experience. read more

LaserAway is my first laser hair removal experience since 2013 and I am so happy I chose this location to start laser hair removal again. The staff is incredibly friendly and accomodating. I accidentally went to the Arlington location and the D.C. one made to sure they could fit me in later the same day, which I really appreciated. They were running a special during my consultation which included 8 sessions for underarms. After going through the process with the R.N. and feeling reassured by their approach and the laser they use, I happily committed. The laser simultaneously cools the area being worked on and makes for a less painful experience. In total, I was only there 15 minutes and they provided me with the proper post-treatment creams to make sure I was comfortable at home and had no irritation. I highly recommend this location for all your laser hair removal needs. I am now considering doing IPL facials with them too! It is pricey, but the quality of service is terrific and reassuring. read more

Very friendly staff & very accommodating! Easy to get in contact too. Always very clean and well kept.

no one was there at my appt time and the doors were locked. someone showed up 10 mins later and then 15 mins later I went out of my room looking for anyone and only then was told the nurse had been in a minor accident (I hope she's okay). not sure how there was only one nurse that day since there were three of us there for appts, and was offered no apology for opening late or for wasting my time. read more

Wentnin for my first session and everything was great and smooth! Cynthia R. Was extremely helpful and kind! Ive only done one session so this review isnt much about my hair treatment working as I wont see results yet but the service was 5star. read more

LaserAway - Easy peasy, felt nothing. - Tattoo Removal Near Me - Washington, DC, District of Columbia

Because I believe in price transparency and I was annoyed i had to talk to a person to get their pricing. The cost for their black friday deal was $3334 for 8 sessions of lower legs that includes complimentary underarms and brazilian. I asked how much it would be just for lower legs and it's still that number. That is pretty pricey compared to other salons that have the same qualifications so definitely shop around. read more

I'm only two sessions in, but let me say this... everyone at this location has been delightful! I purchased 10 sessions for tattoo removal. Front the front desk to the nurse, everyone is very knowledgeable and helpful. I needed to change my most recent appointment last minute and they were so accommodating and didn't make me feel bad about changing so last minute. As for my tattoo removal, it is coming along great! I have noticed the difference already! It's obvious that I have darker skin. Before my first session they made sure to confirm that they could indeed follow through with my treatment. I'm excited for this journey and plan to add more services. read more

I have been getting laser treatment here & this has been such a great experience. Everyone is super friendly & professional. The inside is always clean & inviting. The treatment itself has been going well. Laser has helped on my problem areas and reduced shaving. I highly recommend coming here. read more

LaserAway - Tattoo Removal Near Me - Washington, DC, District of Columbia

I always enjoy my appointments here!! The staff is incredibly friendly and helpful. The location is clean and professional. They truly make whole laser process smooth, easy, and carefree. Would highly recommend them to anyone considering laser hair removal. read more

LaserAway - Main waiting room - Tattoo Removal Near Me - Washington, DC, District of Columbia

Luxe waiting room, friendly staff, nurses are knowledge about their products, would recommend

This was my first laser hair removal treatment and I was happy that I had Cynthia to help guide me through the process. She was very informative and professional and was a big help in making my self care experience both seamless and enjoyable. Courtney was also efficient and knowledgeable as well. 10/10 experience and excited for my next treatment with them! read more

I came looking for a place that would service, my severe acne scarring, and LaserAway is the place to be! They are very professional, very helpful and very knowledgeable in what they do. Courtney was a very thorough and patient nurse. The ladies up front like Cynthia who are also very nice and helpful and will answer all or any of your questions. I wish all places where like this! Anyways, give them a call, you won't regret it! read more

I was told by Danielle on the phone that they provide the thermage for hands and fingers and when I arrived after getting my treatment on my legs the Nurse informed me that they doesn't do fingers only hands and she told me that service can be done and now she informed me that I can't get a refund and I'm in the process of getting a lawyer due to misleading people to get a service and signing a agreement that they did not perform. read more

Got some Xeomin injections today! The Laseraway clinicians and staff were super friendly and accommodating. The clinic was clean and super cute! read more

LaserAway - Lobby - Tattoo Removal Near Me - Washington, DC, District of Columbia

Kelly with LaserAway was fantastic! She made the entire consultation process for my needs very fun and easy!! She was meticulous in making sure I got the best deal for what I wanted and with helping me iron out the best possible dates that worked with my schedule and some of the nearby LaserAway locations. I'm excited to have the work done on my body now and am very happy I went with this company. I highly recommend you get your consultation done with Kelly if you're looking for professional, seamless, and top notch customer service! read more

Kelly F was an excellent consultant. She presented product options in a clear and concise way. She is bright and highly professional. I look forward to my first LaserAway experience. read more

Staff is so friendly and accommodating. Medical professionals constantly check in with you both during the treatment and at the start to check how progress is going. Would highly recommend this location!! read more

Got some much needed Botox with my bestie . Everyone at LaserAway was so sweet and informative. This was my first time here but definitely not my last. The place smells so good and is so clean and makes you feel very relaxed and just added to the whole experience. They definitely are very punctual with their appointments and I can appreciate that very much. The nurse who did my Botox was so knowledgeable and sweet she not only focused on my worries but paints an over all picture on how to best tackle your trouble areas. The girls in the front were also knowledgeable and very sweet and even had their own personal experience to help with any questions I had. This location is very inviting definitely a good place to trust with your beauty needs. read more

This review is for the initial consultation that I had with April. She was not only extremely generous with her time and offer, but made it very easy for me to sign up as a client. There was no pressure nor upselling. April was easygoing and friendly. I am very excited to get my first treatment at this location and will definitely write a follow up review afterwards. In the meantime, highly suggest making a consultation appointment with April to discuss your options! read more

I love the services I've been getting at Laser Away! Today I had a session with Song, and I don't know how she did it, but it was the least painful session I've had. She was so thorough and efficient - I'm almost tempted to go to her permanent location and get all my services with her. She's wonderful! read more

I've been to 3 Laseraway locations-2 in California, 1 in DC. All are clean. Friendly staff, knowledgeable nurses that will answer all your questions. I like the DC location because it is near the Giant food store which has a parking garage. The DC location has a lot of availability. I travel 1.5-2 hours each way because laseraways aren't near my new home, but it is worth it. And they always are having sales!! I have and do recommend Laseraway to my friends. They have a rewards and referrals program. Plus, I'm getting really great results. 5 hair removal treatments down. read more

This is my first time having laser hair removal. I am getting my under arms and bikini and I'm loving the results. This particular location is great because I really love the nurses on this site. The nurses make me feel very comfortable and they're so personable. I really appreciate their level of attention, care, and professionalism. I also really appreciate the Patient Care Coordinator at this site, Richie Gregory. He is an amazing advocate if anything goes wrong with your billing or treatment, he will make sure that everything works in your favor. He is also incredibly generous with his time and is quite attentive to all of his clients. He checks in often and he always wants to make sure that the services I am receiving are done with care and quality. I highly recommend LaserAway at this location, they're a great spot, go check them out! read more

LaserAway is a scam. The employee Christie talked me into getting a loan for a laser treatment. I had no idea I would be getting billed for thousands of dollars. I am retiree on a fixed income. I thought that I was applying for a credit to use at my leisure. Christie encouraged me to commit fraud on my loan application, telling me to increase my income and decrease my rent to $1 a month to get approved for more money. I hope no one else falls for LaserAway like I did. read more

Good wait times, accommodating + friendly! I've seen good results for underarm hair removal :)

Ok, I rarely do these online reviews, but I just had to because I was so impressed with my filler results! First, the front desk staff are so friendly and welcoming. I came in for Juvederm to my lips and laugh lines, and they turned out even better than I had imagined. Kait did such a fantastic job at listening to the type of aesthetic I was going for and delivered! She also was so gentle, patient, and meticulous about the final results. Perfection! read more

First time getting botox and honestly 10 out of 10. Would recommend this place to my friends , family and coworkers. The staff was so sweet and welcoming. The nurse who helped me with my procedure was so gentle and assuring ,The ladies upfront were so helpful with any questions i had. I will definitely be coming back. :) read more

Definitely recommend!! The staff was so so friendly and very accommodating! I went with a friend for her to get laser hair removal, asked about a lip flip, and they fit me in right away! They were very knowledgeable and made sure I had all the information about the service before committing! I will definitely get more services! read more

While the LaserAway national sales approach is horrendous, the actual LaserAway here in DC (Wisconsin Ave) is excellent. They were helpful, and friendly, and everything was so easy. I will definitely keep going. read more

Update to the comment left from business services. No one reached out to me about this. I actually had an even worse experience at the new Alexandria location. Had a 5:30pm appointment, got there at 5:20. At 5:35pm another client walks in and they take her ahead of me claiming my service will take too long and she needs to go first. Why give me an appointment time if you're just good to take people ahead of me and only have 1 laser specialist available. This company is a joke. read more

After experiencing such top notch customer service from the New York site on Amsterdam Ave I felt really let down by the DC location. I was SO EXCITED to receive services and prepared in advance by scheduling with a sitter for my sick kid so I can leave in enough time to arrive early on the day of. I even had a wonderful telehealth consult the day before with a WONDERFUL nurse named Saskia which made me even more excited. Then the day of my appointment came and my sitter had a family emergency and couldn't make it. So I had to scramble and make some last minute arrangements which made me run a few mins behind schedule. I hopped in the car, called and told them I was going to be running a few minutes late for my 12:15pm appointment. During the call I was told that as long as I was there within the 5 minute grace period I should be ok because they were completely booked. FIVE MINUTE grace period?!?! Sheesh ok! I told them I'll do my best. Mind you my procedure was only going to take 15-30 mins and I was a brand new patient. So I was OMW and I'm booking it. I receive another call at 12:10pm, I was a few minutes away. A staff person asks me what my ETA was because my appointment is 12:15 and "we have a 5 minute grace period because they are fully booked today." Again with the 5 minute grace period thing. I said "ma'am I can tell you now, im doing my best to get there. According to the GPS ill be there by 12:22pm." She said "OK. See you then." Cool right? Well, a minute later I get a call, mind you I am ALMOST there, "unfortunately we have to reschedule you for another time." At this point I'm just irritated but more so let down, especially being a new patient. I was looking forward to an awesome experience. I actually pulled up infront of the location at 12:21pm, ONE MINUTE!!!! I missed the grace period by ONE MINUTE. Couldn't an exception be made for a new patient? AND I called. I've never experienced such inflexibility at a business before. I just turned around and drove back home. Now get this! A few minutes later I received ANOTHER call. Apparently, a patient canceled for a 12:45pm slot and they offered it to me. THIS IS WHY I COULDN'T UNDERSTAND WHY THEY WERE RIDING ME SO HARD. Cancelations happen. Other appointments run late. I mean LIFE happens for goodness sake. Nonetheless, I said no and I'm no longer interested in receiving services from you. Not if this is the way you treat your new patients. I wasted my time and gas and I hope other patients are put first and don't have the same experience I did. read more

Very positive experience. Friendly, helpful and knowledgeable staff. Was provided with very clear aftercare instructions. Sparkling clean facility as well! read more

I'm about half way through my laser hair removal treatment package and I'm very happy with my results so far. The staff is always accommodating and has been very friendly and easy to work with when trying to schedule appointments. I would recommend this Laser Away location to anyone looking for their services! Not sure why it has me in San Francisco, but this review is for the Washington, DC location. read more