First time doing laser treatment. Had a quick consultation call with Mariah to go over general information about laser treatment and packages. I got the wedding treatment package: legs, underarms and Brazilian! Mariah got me an appointment within the same weekend of my consultation. Janette my nurse was super nice and both her and Mariah were so welcoming at the clinic. Janette explained how the treatment works as well and how it will feel. Underarms and legs were not painful at all to me, very bearable pain and when it got to my Brazilian the "tapping" Janette did definitely distracted from the short discomfort of the treatment. The location is definitely at a prime spot on 2nd street, you can do some eating & shopping either before or after a treatment! Can't wait for my next one! read more

I really didn't know what to expect upon my first visit. Brittany, the lead care coordinator is very knowledgeable and she helped ease my nerves. Jeanette, was my nurse, she's also very knowledgeable, and patient. I've now added LaserAway to my list of self care services. I love the premiere membership, there's a lot of little perks with this. If you're looking for laser treatment, give them a try, you won't be disappointed read more

This was my first laser hair removal session and I had such a wonderful experience! From the amazing reception at the front desk right as I walked in, the receptionist was so friendly, and made me feel right at ease. My nurse, Melissa was so knowledgeable and gentle throughout the session. I felt very comfortable, and I was in and out in no time. I have no fears at all about my upcoming sessions read more

I just finished my complete laser sessions at laser away. I got Brazilian, underarms, and full legs. The results are perfect and I no longer get bumps every time I shave. Perfect for summer! Throughout the process I have definitely had ups and downs. To warn others- I would only do this service if you have the full amount of money. I did the "finance option" which basically means they opened a credit card for me. (Which also brought my credit score down 70 points) Also, there's no list of services on their website which I don't like bc I like reading about services and taking mental notes. To get any information you have to call or talk in person which is way harder to remember pricing and general services. They had a lot of scheduling issues in the past couple of months but I usually go on my lunch break to get my laser so if they asked to move my appointment I always told them no. In regards to staff, they have always been nice. I have had some great nurses and some not so fun ones though. There really is one nurse who just never seemed happy to be there and was tired; she was resting her head down when doing my legs. She also like tapped my leg when doing my Brazilian and I didn't like it. I have bad hips and it was actually hurting me when she did that. And I also don't think she had enough focus on the Brazilian laser and never got every spot. I would have said something but my literal whole hooha was out and I didn't get a chance to say no. Currently I have a bunch of points that I now have to call or go in person to see what I can do with them. Again, I wish I could just book a service myself online or at least see what my points can do online by myself in a NO PRESSURE ENVIRONMENT which Laseraway is not. lol. (They will pressure you to buy anything so they can make their commission, which go off queen, but like please be nice about it lol) read more

I need to highlight the front desk staff at the Long Beach location. They are absolutely awesome, very personable and one of the best customer service I have received. Jeanette was awesome and answer my question about other areas that I want work done on. I appreciated her honesty. read more

Janette is great! Always knows how to make you feel comfortable while getting treatment!

I became interested in Laser Away when I was getting sponsored ads for their halloween specials on botox and other services. I expressed interested online and was able to set up a demo for the following day to speak with a consultant. Instead, that same day a sales rep reached out to me and was helpful and kind but also pushy for the sale. She explained that I could be "financed" for the package I was interested in and I was curious if I would be accepted for the loan. Ultimately, I decided to not move forward with the services and let her know within the same 15 minutes of our phone call. I realized in fact their specials were not that great of prices in comparison to other local med spas and I was not ready to move forward with the appointment because I was also nervous about the procedure. So i asked her to please cancel the application. She did not have a good response and her attitude totally switched. I personally am in sales and customer service and if a client backs out it will not change their mind by giving them attitude. Then she proceeded to tell me she would send confirmation of the cancellation and then never did. 2 weeks later I got a credit card in the mail, even though via text message with her I asked if it was a credit card and she said no its a loan (I searched the company myself and learned its a credit card). Transparency regarding financing should be a priority if a company has integrity and wants returning clients. I messaged her the day I received the credit card and instead of even saying hello how are you? Let me look into this or let me explain this more throughly she had a very dry answer that---- the application you applied for is a loan. NO- the application was for a line of credit. I recommend getting your sales teams educated on the facts and giving them a crash course on better customer service. If I felt better about he overall customer service maybe I would use this line of credit for a different service at Laser Away. But thats def not happening now :/ read more

I stopped in and everyone was so welcoming. I was offered water and both the nurse and receptionist were kind and helpful with all my questions. I will definitely be coming back. read more

I can to the soft launch and the clinic looks FABULOUS!! Was greeted by the kindest staff member, Mariah. I got a laser treatment it was quick easy and painless thanks to the amazing nurse, Janette! read more

LaserAway - Lobby - Tattoo Removal Near Me - Long Beach, California

I was so excited for the LB location to open. Every time I've been in, the gals at the front desk are so sweet and helpful. Plus the nurses are knowledgeable, quick, and efficient. 10/10 have and will continue to recommend! read more

Place is so inviting . The staff professionals are amazing. Always checking on my comfort. The gorgeous sweet young one at the desk is like a good friend . Warm and smiling. I'm telling all my friends that this is the best. Treat yourself read more

This place has warm, welcoming customer service from the moment you walk in the door. Their office managers are friendly, inviting, and informative. They'll answer any of your questions, and breakdown the cost and procedures quickly and easily. Mariah, put me at ease and assured me I was in good hands. The nurse who did my two procedures, Janette, helped me stay relaxed and made sure that it was as quick and painless as possible. She welcomed and answered my questions, and kept it simple, which I appreciated. read more

LaserAway is awesome from front desk, Mariah, and my nurse Kristen. Super helpful, very informative, extremely friendly and making me feel comfortable throughout the process. I would recommend coming here. Definitely coming back and referring everyone to LaserAway. 5 stars plus 1! read more

just went back in to get my touch up done on my lips. having never had anything cosmetic done until 32 they made the whole process super comfortable and easy. I have been super happy with my results thus far and will be coming back in the future. read more

I was nervous at first when I made the call, but I'm glad that I did. All of the staff is great. Brittany explained to me the process, funding, etc. She always calls aster every visit. My experience has been awesome. I saw results after the first session and every session had been quick and easy. You're provided all follow up treatments and I could not be happier. Thank you! read more

My experience was great i couldn't have ask for a better nurse she made me feel so comfortable and made sure i wasn't in pain the best hands down can't wait to go back read more

Love coming here for my self maintenance. The staff is so welcoming and friendly. I'm always in and out and they make everything so easy! I look forward to my next appointment as always! read more

LaserAway - Lobby - Tattoo Removal Near Me - Long Beach, California

I'm up to my 5th session now I think and been having the best experience. The customer service is outstanding and very welcoming. Jannette this one is for you babe, she has been taking of me and I am very pleased with her and my results. Every time I come back we have something to catch up on, I highly recommend the services and her. read more

Started my treatments last year . Switched over to the Long Beach office since it just opened . Super clean and friendly staff they're amazing and nice . Always understanding if I ever have to reschedule . Melissa attended me today and she was amazing ! read more

Consider checking out SEV Laser in Long Beach. The prices are MUCH CHEAPER. There's an abundance of appts bc they're open till 8pm. They also have new laser machines that rival laser away's machines. I've been to both franchises, and the hair results are on par with each other. read more

Paid $3k for 8 sessions of laser hair removal. $3k. At around session 5, I told the RN that my hair growth wasn't really slowing down or thinning much and that I was concerned it wasn't going to change that much in 3 more sessions.. the nurses noted it in their charts (or I hope they did because I asked) and assured me that it was still early. My hair is THICK BLACK. I'm supposed to get decent results. Sessions 6 & 7 went by and I was still voicing my concerns. On my last session, I told Michelle the RN to please inquire about me getting another session done or at the bare minimum have a manager call me to discuss my results at their earliest convenience. These sessions are time sensitive. Michelle never got back to me and a manager never got back to me, I was able to get corporate on the phone and they said they'd have someone reach out to me. Nothing. It has been 6 weeks, i'm due for another session and the $3k I spent on 8 weeks is going out the window. BOTTOM LINE IS.... They don't care if you get results or not. It's all about them making $. I'm extremely unsatisfied with my results and the customer service of this company. Aside from that, the facility is well kept and the front desk girls are very nice. UPDATE: Their management commented on here that a member of their staff reached out to me and no they have not. No voicemail, no calls. read more

Just got a lip flip here with my friend and the experience was amazing. Everyone at this location is so sweet, Brittany and the Nurse Janette were so understanding and patient when it came to the booking process and the actual service. Our lips came out so good and we couldn't be more happy with our results! Definitely recommend !! read more

I love this location! Super friendly clinic and staff! I always look forward to my appointments and have the best time! Lily and Mariah hung out with me today and were the best!! read more

LaserAway - Lobby on a Party Day!! - Tattoo Removal Near Me - Long Beach, California

do not come to this location in the morning. they will have you waiting outside, standing in the sun and have you irate. my appointments at 10am and its now 11:10 and im still waiting outside along with other people. cant reach them, cant contact them, nothing. please do something about this. this is absurd read more

Brittany is such a positive vibe, I enjoyed the check-in process with her. She allowed the transition process of my procedure to go smoothly. As for nurse Kristin, she was very accommodating to my needs and was understanding of the breaks needed. These ladies are amazing! read more

Always a pleasant experience! Super nice and clean and they make you feel so comfortable

It was a great experience from start to the end of my first treatment. I have been wanting to get these procedures for some time and my nurse Kristen was great! She explained everything and was attentive and patient. I look for to the great results I will have. Also the front desk staff was welcoming and profession, Mariah was so welcoming and explained what I can expect. read more

I don't have words of appreciation from Jannette and the Lady's at the front desk they make me feel welcome. Thank You and keep up the Great job you guys are doing.!!! read more

I really loved this place. I had been waiting Thermage for quite some time but found it too expensive at my dermatologist. As soon as I walked in I immediately felt at ease. The staff was so kind and knowledgeable. I am now going to be getting a few more procedures done here! read more

They gave me a great deal without me asking over the phone. Everyone was very polite and professional. I went to start laser treatment on my neck and face. The team did their best to keep me comfortable. Looking forward to completing my treatment. read more

I am so happy they opened this clinic because it's so much closer to my house! It's such a big, clean, and beautiful location! All the nurses have been so kind and thorough. I really appreciate Mariah for booking all my appointment and getting me in! read more

I was nervous at first but it's been such an easy experience, Janette has been amazing making me feel comfortable and it's so quick! The ladies at the front are also amazing and very welcoming. 3/8 treatments done and it's been a wonderful experience read more

I love this service and location. The staff is so kind, knowledgeable and accommodating. My last session was with Kristin who was fantastic! After only 4 of 12 sessions, I already see significant improvement and almost all of the hair is gone. I have heard other people say there is pain associated but I have not experienced any pain with my treatment. I literally don't feel anything during or after treatment. I would absolutely recommend them. read more

Janette is amazing at her job! I've had two procedures and on both occasions she made sure I felt comfortable and relaxed. A very friendly and welcoming establishment. read more

The customer service at Laser Away at the Long Beach location is amazing. I got treated by Janette, did the clear and brilliance treatment, i was a little antsy getting this treatment but Janette was very patient with me and explained the whole process step by step and made me feel so comfortable, I am glad I did the treatment, needless to say I got amazing results!! i will recommend Janette and Laser Away to family and friends!! thank you Janette read more

It was my first time at LaserAway and I had a great experience! I had my treatments with Melissa and she was amazing. Made me feel super comfortable and was happy to answer any questions I had and even had some laughs. I'm very happy with my treatment and can't wait for the next. read more

Janette is simply the absolute best at what she does and is the nicest, sweetest person you'll ever meet. She really takes her time and listens to you and your concerns and then proceeds with a gentle approach, which I love! I did the laser hair removal, she made the experience very soothing and great. Definitely recommend this location ! read more

Thank you Brittany and Kristin for taking care of me with great care and knowledge. I greatly appreciate it.

I loved the service at LaserAway! When I came in at first I was nervous to get my laser treatment done, but everyone was so kind! The nurses and the front desk receptionists were so welcoming and they made my experience here worth it! read more

It was my first time coming to the Long Beach location, and let me tell you.. I will definitely be coming back. The minute I was let in, I felt so welcomed. Brittany, who works reception, was so sweet the entire time. As soon as I checked in, I was called in by Melissa, the nurse who did my botox. She was so kind and gentle. She took her time to explain the procedure to me and made me feel super comfortable. I was out within minutes, and the results were incredible. I am so looking forward to my next visit. read more