If I could give zero stars, I would. LaserAway is hands down the most unprofessional, corrupt, and poorly managed company I have ever dealt with. From start to finish, the experience has been nothing short of a nightmare. The customer service is absolutely disgraceful -- staff are dismissive, careless, and completely inattentive to client concerns. Management is even worse: unresponsive, unhelpful, and completely unwilling to take accountability for the mistakes their company makes. The treatments themselves were a disaster. Despite clearly telling the therapist not to laser certain areas, they went ahead anyway, which actually stimulated hair growth where I never had an issue before. On top of that, I was left with large, obvious missed patches all over my body -- uneven, sloppy work that shows zero attention to detail. And yet, I am still being forced to pay for these so-called "services" that were completely ineffective. To make matters worse, their shady partnership with the third-party finance company "Covered Care" is nothing short of a scam. LaserAway hides behind this arrangement so that they never take responsibility, leaving clients trapped in payment plans for services that failed. They deliberately fail to communicate the terms of these plans, and when issues arise, both LaserAway and Covered Care pass the blame back and forth to avoid accountability. It's manipulative, unethical, and designed to protect their pockets at the expense of customers. This company should be ashamed of itself. Between the horrifyingly poor customer service, incompetent management, and predatory financing practices, LaserAway is nothing but a money-grabbing scam. Nobody should ever spend a single cent with them. Save yourself the frustration, the wasted time, and the financial stress -- go anywhere else. read more

I paid $750 for nasal folds filler on September 26, 2023. They took photographs before and after. Five days later I noticed a visible lump on the left side of my face beside my nose exactly where the filler was placed. I didn't think much of this because they say to expect some swelling. However in the days following, the lump remained just as visible. I contacted Laseraway to voice my concerns. I was told to go back to their office. I did this same day. They had the same "Technician". see me. She looked at the lump, pressed it twice, took one picture and said she was going to consult with a "nurse". Approximately 5 minutes later the Technician came back into the room stating that the lump was from fluid being trapped behind the filler. I don't see how any nurse can make a medical diagnosis with one photograph. Moreover I was only instructed to place a cold pack on it. I contacted Laseraway Customer Service Department and told them the situation and was placed on an extended hold. Thereafter the representative told me she reviewed my complaint and then said the lump was a result of an infection. First, if Laseraway thinks the lump is due to an infection, why did they only tell me to put a cold compress over the lump? While I am not in the medical field, I have never been told that a cold pack would resolve any infection. Secondly, their opinion of an infection is impossible as I had Sono Bello performed 6 days before so I had been taking preventative infection medication! So to anyone who is contemplating having any treatment done by Laseraway, STAY AWAY!!!! THEY DO NOT ACCEPT LIABILITY FOR MISTAKES AND OR ERRORS MADE BY THEIR OFFICE AND THEY DO ABSOLUTELY NOTHING TO EVEN TRY TO CORRECT THEM. THIS PLACE SHOULD BE SHUT DOWN!!! MY FAVE LOOKS DEFORMED!!! read more

I received a call from a LaserAway representative on Friday, 10/14 detailing the promotions currently being offered. I was told that I had a $100 credit but further conversation revealed that this credit could only be used if I bought something. At this time, Friday at 1 pm, I set an appointment with the representative for Sunday, Oct 16 at 3:15 pm. The next day, Saturday, Oct 15 I received another call from a LaserAway representative...again, detailing the promotions I had just the day before declined. I mentioned this to the representative and the conversation ended. When I arrived at my Sunday appointment, I was told that the appointment wasn't until 3:45 or 4pm. I went and sat in my car to await the appointment. When I came back in the representative told me I had no appointment and they would try to get me in. That did not happen. I left LaserAway with no service having wasted gas and an hour of my time to find out the original appointment was never set. I find it odd that I received two solicitation phone calls and my appointment was not appropriately set. Time is a precious commodity and so is gas. I am appalled and irritated that if I'm not spending money, the level of customer service exponentially decreases. I came in for a Xeomin touch up which takes 5 minutes to do. The least the place could have done is honored that. However, they did not and tried to get me to schedule another time. Over the years, I have spent tens of thousands of dollars with LaserAway. Sadly, I will not be purchasing anything else from LaserAway and will encourage anyone else to do the same. read more

I have visited LaserAway for two of six Clear and Brilliant treatments to reduce or remove hyperpigmentation from acne scarring. I went in, cleaned my face, took a few pictures and applied numbing cream prior to the procedure. My first nurse said my session would use low power (because I was a laser virgin) and I should not expect to see any changes. I can appreciate her lowering my expectations but it simply wasn't the case. I did see changes...within a few days of my treatment. Great changes. I saw changes that finally allowed me to be seen publicly without foundation or powder. I don't even want to wear makeup. My second visit was even better with Nurse Alaina. She increased the laser power to medium(not a virgin anymore) and took even more pictures (after the cleaning and cream). I will not lie...it kinda hurts. The laser feels like getting a tattoo...ON YOUR FACE! Your skin feels rough after the treatment and you can see fine black dots on the surface but not enough to It's mildly unpleasant but SO VERY WORTH IT! You leave each session with a cooling mask that cools your face and calms it down. It's almost orgasmic! I saw a difference by the time I got home. I have continued to see improvement since that first session. I look forward to the next session too. This is the best money I have spent on self care. read more

I just came home after spending time at Laser Away. I had a Thermage treatment on my full face and neck. The facility is very clean and the staff is very personable. The nurse, Rachel did my procedure. She walked me through and during the time I was having it done. She was very considerate and lovely the entire time we were together. I will go back for a sixth month check up. I am sure if I decide to have additional work, I will go back to them. ***I do have to add that it took me a while to have contact with someone, but it was certainly all my fault. I am retired and stay up late every night until 4 or 5 o'clock in the morning. They called me and if it woke me up, I would tell them I was asleep or I didn't answer the phone. Then I had back to back doctor's appointments from neglect because my husband and my best friend were diagnosed on the same day the end of February. My best friend passed the night of Labor Day. My husband needs a pet scan to determine the next steps that need to be taken, which will be the end of this month. Because of other major health problems he could on take radiation. The last biopsy shows there was no cancer found. Hopefully the pet scan verifies that. His doctor at Southwest Medical will tell us what she thinks needs to happen for removal or what. We are Jewish and had many talks with God. read more

I visited LaserAway Fort Worth today for the very first time. I'm 56 and have never had anything done to my face other than nose blackhead extractions a month ago at an eyebrow threading place. So this procedure had me nervous going in. Yasmin did my initial consultation and she was great. I got to see her before and after pics, she walked me through everything, found the right program for me, she knows her stuff, very informative, explained what I needed to know, answered all of my questions, was very patient with me since I'm a newbie to this. Brandi was at the front desk and also did my numbing. She made me feel welcome and comfortable and helped to ease my nervousness. Karen, my clinician, got me through the procedure explaining everything as she went from one area to another, start to finish. I needed that. She even took pics for me with my phone so I could share them with my family and so I can see my progress. I am hoping this does the trick for my hyperpigmentation and smoothing my skin. Do I have stinging, yes, but it's to be expected. It's better now that I'm home. I don't plan on doing anything else this weekend so I can follow their instructions. It also helps that they give a small discount to Veterans. I'm very pleased! read more

I purchased a laser hair removal package for Brazilian and underarms a little less than a year ago, and I've completed 7 of 8 treatments. The results are amazing! I saw a difference even after the first 2 treatments, and the delayed growth between treatments is impressive. If you're still shaving or waxing, you're missing out - laser hair removal is the way to go! Yes, it's expensive, but compared to other laser hair removal businesses, LaserAway is competitively priced. And the customer service is excellent! They are efficient with scheduling, so there is basically no wait time (or 5 minutes at most) when you arrive. The front desk staff are always friendly, and Dawn remembers me each time I come in for my appointment. I've had 4 different nurses during my 7 sessions, and all have been very friendly and professional. I've been so impressed that I just purchased a laser hair removal package for my legs. I'm happy to be a continued LaserAway customer! (Make sure to check out the "not recommended" reviews. There are a ton of positive reviews that Yelp has hidden for whatever reason - seems fishy to me that they aren't all on the main page!) read more

I had such a great experience at the Fort Worth location. The staff was very friendly and knowledgeable about the procedure. Consultations over the phone were quick and easy as well. The only thing I wish they had more often are promotions or discounts because the price per procedure although worth every penny is expensive. I had my underarms and top of lip done( hair removal) and it took less than 10 minutes. I will recommend this service 100%. Keep in mind that hair removal are not the only service Laser away offers.Their lip filling is very popular. I will leave one of the associates phone number down below in case you are interesting, they can answer any questions you might have and help you if you need additional assistance, including but not limited to financial support for treatments. Disclamer: I am a normal customer and I am not being sponsor or anything. If you decide to go and use my name as reference I will get a reward and I believe you will do as well. Laser away associate info: name:Whitney Phone N: 682-224-8222 email: whitneym@laseraway.net My name for reference: Kirenia "Lets take beauty to the next level" read more

I was SO insecure about this and thought about canceling my appointment and not showing up because let's face it, who wants to walk into a place and tell a bunch of strangers your most embarrassing hairy secrets! I couldn't have been more wrong. I was so warmly welcomed upon walking in. I was greeted with nothing but kindness, compassion, and understanding and most importantly, confidentiality. I was scared that everyone in the waiting room was going to know my business, but that wasn't the case here. We discussed my issues in private. During my consultation Dawn did an excellent job explaining the entire process. She explained the science behind laser hair removal, the technology, the company's mission and quality standards, the pricing, all the available promotions, other services, etc. She covered everything so well that I didn't have any questions or concerns. My nurse was absolutely wonderful and friendly. The procedure was very quick and painless. The place is very clean and well kept, everyone is professional and courteous. I would highly recommend Laser Away. read more

Always pleased with LaserAway on 7th in Fort Worth Tx.. I drive every 4wks from Austin 3 hours for treatment and it's worth it!! My Results are unbelievable!! I honestly doubted the possibility of ever having results like these! Unfortunately just about a year ago I was burned by an aesthetician at Devenir, who in her defense hadn't worked with rich melanin skin as mine, but to my own defense I feel it would have been fair to tell me or any client your experience and allow them to decide rather to go forward with treatment or decline. My burns were severe. A little over 1 year later I still have 4 square burns which are forever. I shared this with my laser technician at LaserAway at my first appointment which I learned are all RN's by the way, and was reassured that wouldn't be happening again here! 5 treatments in and I humbly recommend this location. I mean, starting with reception, they have a multi racial staff (and why wouldn't they in 2020) LaserAway understands racial inclusion and representation matters! It's nice, Good job LaserAway Fort Worth ~Jazz read more

First of all, I want to say from the very beginning this experience has been wonderful. From the phone consultation to the actual procedure. I am having several things done, I went into the location in the uptown area of Fort Worth TX. over the weekend to start with the clear and brilliant treatment. I chose to do the pigment treatment to start. I have some very dark spots, some from aging and some from sun damage. The women were lovely and informative the entire time. Such a wonderful group of women. My procedure was not painful at all but their concern to ensure your were comfortable was really great. Two full days later and I am amazed at my results and again, it's only two days in. I can't wait to see what happens once a week in and then I go in for my Thermage. This definitely has taken me from my mindset of "my new norm" for a look to "I am going to get my youthful look back to match my attitude ". I'm so very excited. Thank you ladies and LaserAway!! I feel like I am younger again already from the outside. read more

Wow!! Just Wow! From the time we walked in this place the first time, we felt like family. Brandy and Lauren go out of their way to make you feel at home and comfortable. As an old guy over 50, I was a little nervous going in to have stuff done to my skin. I had no idea what to expect. Brandy basically took me by the hand and guided me through what I would experience. She helped me feel calm and confident. All of the techs were professional and informative. I ask lots of questions to help my nervousness. The techs were patient with me and answered all of my questions. They would talk me through the procedure and let me know what was going on and how it would transform my body. Now, Laser Away is like my drug of choice!!! I am addicted to this place!! I'm doing Clear and Brilliant on my face, thermage on my neck, and hair removal in lots of places. I can't get enough!! I honestly think I should get a job doing their marketing to guys over 50. Thank you Laser Away for making this old guy feel young again!!!! read more

I visited the LaserAway office in Fort Worth for the first time on 1/4/2021 and I was really impressed. This was my first time at a laser appointment and I was nervous but they were super friendly and welcoming as soon as I walked in. I was quickly placed on a call to confirm my medical history to make sure that it was safe for me to receive a laser treatment. They are very serious about safety and skin care and I really appreciated that. With no wait time I was placed in a treatment room that was clean and welcoming. I had Elena, RN first laser my face. She listened attentively to where I wanted the treatment on my face. She was careful and quick. Next I had my body lasered by Karen, RN. Her 12 years of nursing experience really shined. She explained the procedure and proper after skin care thoroughly. She made the entire experience a professional and enjoyable one. I look forward to returning for my future appointments. read more

I am new to the laser hair removal process and I just want to say it was such an INCREDIBLE experience. The procedure itself was very simple and painless (as long as one uses the cooling air feature). The staff members were incredibly professional and personable, which made the experience all the better. Krista was the nurse who administered the procedure, and she ensured that I was comfortable and attended to the entire time of the procedure. She was communicative and very knowledgeable which was another layer that added to the positive experience. Debbie was the medical receptionist at the front of the facility and she was very thorough and descriptive with her instructions/directions. I would highly recommend LaserAway Fort Worth to anyone interested in seeking laser hair removal services. read more

The team at Laser Away is just absolutely fantastic! I was openly nervous about the whole thing having undergone previous laser treatments that were painful as heck and both Taylor at the front desk Nurse Jen took the time to talk me through the process and make sure I was comfortable and not in any pain throughout the whole process. It really is like a slight tickle under the arms and is honestly one of the best decisions I've made. Results are fantastic and it gives me the benefit of one less thing to worry about with very busy days. They have many offers/discounts/promotions but never overwhelmed me to do more, always respecting my decision when I needed to wait or move forward. I can't wait to go back for additional areas as soon as my schedule allows it! read more

Debbie went above AND beyond to meet my budget and maintenance needs during our consultation. I couldn't be any happier! Nurse Karen was pleasant and explained the procedure; and even the laser machine was painless with the COLD air on the toes/ankles and Brazilian! My skin had no reaction, and I can already tell this experience will be much better than the other place I went to for 6 treatments. After going to a not so good place and finishing 6 treatments of laser hair removal, I am so excited to be going to Laser Away now! I'm very impressed they were able to get me in very quick (thanks to cancellations and rain) after the consultation to get started immediately. I'm looking forward to these last few treatments! Thank you, Ladies!! read more

I've been going to the location in Fort Worth since December of last year. I've gotten lip injections, Botox and hair removal services done here and so far my experience has been way better than my past experiences in Vegas. The staff is so great and willing to answer all of my questions (and I always have so many). They're extremely friendly and inviting and I'd definitely recommend them if you've been contemplating any of these services. (I'm terrible with names but both nurses I've had are amazing) I'm on my 4/8 treatment for laser hair removal, and already seeing so much improvement. Body hair is my biggest insecurity and not having to shave daily anymore is already making the treatments worth it! read more

I always have a great time at the Fort Worth location when I go to my appointments for laser hair removal, but I had an excellent experience this past time. I went in not looking forward to it because I wasn't feeling my best, but nurse Mindy was so friendly, caring, and went the extra mile to make sure I was taken care of that I left in a completely different mood. I was out at a decent time, experienced little to no pain from the laser, and she cared about making sure I didn't walk out with chalk lines on me. She made the difference! My experience with front desk is always pleasant too. Natalie helped me at this recent visit and she is also great and friendly! They're awesome! read more

I came in for pretty severe melasma treatment. Melasma bad enough to look like full coverage makeup was poorly done because my skin was so splotchy. Just know patience is key because there is no "quick fix" for middle aged, hypersensitive skin. It's mostly treated at this point, but know it took nearly 2 years of regular IPL and Clear & Brilliant treatments. The staff was mostly really great. I've been treated by, hands-down some of the best staff, and like any other business, some less motivated employees. Fortunately, their lackadaisical staff hold a short tenure there. Overall, this has been a great experience that has given me back some of my confidence. read more