I've been going to Elegant Image for many years for a variety of services: Xeomin, facials, laser hair removal, etc. Krissy and her staff are very friendly and professional. They run frequent specials, so you don't feel like you're breaking the bank whenever you want to splurge on some self-care. I highly recommend this place to anyone who wants to indulge on a personal glow-up! read more

I just cannot take another underarm waxing session. It's too painful and difficult to find a good Esthetician. My friend went to this Salon and her results were wonderful! I hope my results come out as good as hers. Elegant Image is conveniently located in the West Side of Fort Worth. In a renovated shopping strip. The staff is really nice. The front desk clerk was super young w lots of pretty features. I think, she got her lips done here too. Her lips looked like she got fillers, real pretty. The Esthetician was a short Blonde with great skin and bling bling eyeglasses. She was very informative. My session went well. It was only 30 minutes. The gave me lots of details about Lazer hair removal. It hurts but, not as bad as I thought it would. It feels like warm rubber bands being popped on your skin with an instant cooling session immediately afterwards. There was some stinging and aches afterwards kinda like when you get your underarms waxed. The Esthetician has been doing laser hair removal for awhile however, she was being supervised by the owner because, I was a new client. The owner approved of her settings of the Lazer machine. In other words they were on the same page. This made me feel confident that knew what they were doing. Overall, I was satisfied with the first session. Most of the hair was gone and my underarms were lighter. My underarms had a like a razor bump finish similar to waxing. Check out was a little slow. They were training someone at the front desk. Elegant Image suggested to buy from them not Groupon. Also, they want you to tip for your service. Well, that's all for now. I will be back here with an updated review regarding my results from my Lazer hair removal treatments. SYOY Melissa read more

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i appreciate the great service I receive at Elegant Image. I was a customer years ago and the results were phenomenal. I returned because I knew what I was getting. They do not disappoint. read more

I went to Elegant Image for laser treatment several years ago. I was dissatisfied with the outcome of 6 visits. The technician told me I would probably only need 6 treatments. Didn't work! Based on a recommendation recently and a Groupon, I needed botox and some fillers. I went into Elegant Image and paid over $1100 for not BOTOX but whatever Chrissy used. I'm only guessing it was a cheaper version! It didn't work! I went back. And she gave me a little botox on my 11's and the bridge between my eyes, it's still there. I paid for filler that is non existent. I feel like I wasted $1100 ( and that was on Groupon) As of a month and a 1/2 ago the lines are my forehead are coming back. I've never had this problem anywhere else. TOTAL WASTE OF MONEY. Shame on me! read more

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This is my favorite and only med spa I will go to! Krissy takes pride in her business and her work. Hanna is so sweet and performs most of my services and is very good and thorough. I've been going here for several years after first purchasing a Groupon, and I've never stopped coming back, and I've never left unsatisfied! Highly recommend! read more

Disappointed in the failed laser hair removal from Elegant Image. I purchased a Groupon to have laser hair removal done on both of my "full legs" (thighs and calves). I was happy to hear I was the ideal candidate with extremely fair skin and dark hair, and I followed their instructions by keeping my treatments between 4 and 6 weeks apart. I completed my treatments back in July and I have seen absolutely no improvement. My ingrown hairs seem to have gotten worse - I didn't know that was possible?! My experience getting the laser hair removal was also poor. There are two different machines, and I was repeatedly put on the slower, more painful machine since they wanted to save the other to treat those with darker skin "in case someone walked in." I even asked to be scheduled on the quicker, less painful machine but was ignored several times despite the staff telling me that "they usually don't put people on this laser hair removal machine for larger areas since it's slow." The staff giving treatments were snippy with me when I pointed out my lack of results and they do not act like professionals. Stay away and buy elsewhere!!I will not be going back. read more

I got laser hair removal done a while ago here. I'm so happy with my results. This place is clean, friendly, and inviting. I'd recommend this med spa to anyone asking info for services. read more

I bought a Groupon to have laser hair removal done on both of my legs. I kept my treatments between 5 and 6 weeks apart and completed the total of 6 treatments three months ago . . . And I'm sad to say that I'm pretty disapointed. I was told that I was an "ideal" candidate because I have a fair complexion and darker leg hair; however, I would say that only 10% of my leg hair has failed to grow back. I am SO thankful that we did not pay full price for the laser hair removal and I will not be going back. **Side note - Girls who give the treatments tend to "skip" areas as I had several large patches and lines of hair that never got treated. I will say that no one was ever rude or unprofessional and the "spa" area isn't amazing but always neat and clean. read more

I'm so glad this place was advertised on Groupon for a laser hair removal deal! I had tried a few different places for laser hair removal, and discovered that all lasers are NOT created alike. (I know it sounds nerdy to research this, but I was spending $250 a treatment at some places, and not seeing the results I was told to expect. Not good!) I found I got the best results from the Candela GentleLASE laser, so I started only going to a spa that had that laser. But, it was a long drive (maybe an hour) from me. When I the Groupon for this company, I checked the website since they were so close to me ... and saw they use the GentleLASE! Even without the Groupon, the prices here are incredibly reasonable -- less than half what I'd been paying at the places I'd been going before, and a fraction of what I've seen at other places with inferior lasers. I see the same woman each time I go, and she's incredibly knowledgeable about the process and just makes you feel very comfortable. I wish I'd found this place from the beginning -- I would have saved a lot of time and money. read more

Purchased a Groupon here for my mother and I for a microdermabrasion. When I made the appointment through the phone, they said they would email me the paperwork so I can save time before the appointment. I never receive the paper work. I completed it at the location through their iPad. The microdermabrasion started on time. I forgot our ladies name but she's brunette, nice, wore a north face jacket. She was very informative and nice, both my mom and i's microdermabrasion was less than 30 min, and I think it said it would be 30 min. The microdermabrasion was nice, not painful, but quick. I am not sure if it helped my face very much, I still have light scars, I know it wouldn't rid the scar completely but my face still looked the same as when I came in. read more

The ladies at Elegant Image are so warm and friendly and the Spa Salon is beautiful. I can't wait to go back! ‍

Very disappointed . Misleading Groupon , rude staff.... I will not be back I asked about the Groupon and the staff was very rude to me. Facial was rushed not relaxing or comfortable. No blanket offered, no massage. I planned on coming back for laser treatment but never will I be back! read more

I love elegant image! Krissy, Rachel, Tiffany and Alicia are always so nice and patient. They're literally the only people I would trust to do a microdermabrasion or anything with my face! read more

Bailey did a great job with my microdermabrasion appointment. I'll definitely be back when I'm in town.

There are two reasons why this isn't a 5-star rating: One: finding the location is a bit confusing since the name of the business is different than the location. I would have found it much faster if I didn't have to call them to find out where it was. Two: I only had to wait for a moment, but it was because there was only one technician working at the time. Not only did she see all clients, but she had to answer the phone as well which I'm sure made her job more difficult than it should have been. Overall, the service was exquisite, the faces were friendly, and the facility was clean and very fancy. I would definitely go again. Oh, and if you have coarse hair, it DOES hurt, but you'll get over it. read more

I called prior to purchasing since I had never even heard of laser treatment for toe fungus before. I was excited to finally get rid of my husbands and I had plenty of questions. They assured me it would take ONE treatment and even told me the story of a lady who had it for years and it went away after one treatment. When we got there they said multiple treatments are ALWAYS needed. There were a couple other things too that I was told but my point is it felt like they were just trying to get us in the door to upsell is their more expensive treatment packets. May have been an honest mistake from a new person, but if I had known I would have bought the multiple treatment packet instead of one on Groupon. Since they don't accept more than one Groupon from the same client I'll be getting a Groupon from another business and finishing my husbands laser treatment elsewhere. read more

I got a Groupon for a customized facial thinking I got an amazing deal. I was able to book an appointment the same week. However, upon receiving my email confirmation, I found that the facial would only be half a hour. It didn't specifically say on the Groupon how long it was, so it's my fault for assuming- still a let down though. The service itself would be good for a first facial or if you're in a rush. Hannah did a great job my skin feels so soft now! I only took a star away because I feel like they should state the length on the Groupon and the treatment room itself was less relaxing than I would prefer. Also, there's nothing 'custom' about the service read more

Love this place! I found it on living social a while back and have bought a new package and followed her to her new location! Kristy is very nice and professional. I would recommend her for all your laser hair removal plus her machine gets cold so it doesn't hurt! read more

The place is clean and girls are nice. But, if you have olive/tan skin, I would not recommend getting laser hair removal from this place. It did not work and made my skin worse. I ended up paying for 12 sessions, as the first 6 did not make a difference. read more

Not satisfied AT ALL! Purchased package of 3 laser hair removal for face & results were not good. i went back for two more hoping there would be a more noticeable different but not very much. Got rid of about 15% and turned some of my hair white. While she does have good rates of $50 per session not worth it, I would rather pay more. I am now attending another spa @ $75 a session and 3rd visit with about 50% removal. Also very difficult to get the recommended 4-5 weeks between, at times 6-7 because she (Krissy) only one who does them. I do have thick hair but I new spot's laser seems to be working, laser techs there did advise/inform me the strength in her laser was probably weaker and it would take more sessions for better results. I am glad I left before I wasted any more $$$ read more

It's a great place. Beautiful inside. They do a very good job with hair removal. Make sure to check out Amazon Deals, sometimes they have groupons specials that save you up to 90% on hair removal. read more

I've had a great experience at Elegant for laser hair removal. Got a legs package and it has worked great. People leaving negative reviews because it didn't work on their hair type neglected to do any research on their own prior to purchase. Right now it's going to work best with darker hairs and if you have that, it will work great for you. Girls at this salon are great and knowledgeable and I'd recommend totally! If you aren't sure about laser hair removal, they are great with advice and know their stuff. Get a consult and they'll be more than happy to work with you. read more

I love how professional and personable the technician is. The shop is beautiful and very clean. I recommend them. You do have to make sure they don't rush through their laser treatment though. If they rush then you don't get all the follicles and it's not a cheap service. You want to get your money's worth. I did speak to my last manager technician and she said she would address it with the her. read more

The staff is friendly and very informative. Jean worked with my schedule so that I could pop in for my Lipo shots. I've have three services currently with Elegant services. I'm am currently getting laser hair removal services. I've had the Lipo laser service and lost a few inches with that. It is a very reasonably priced location. read more

I have been going to Elegant Image for 11 treatments of laser hair removal. They are very easy to schedule with and extremely flexible. I can always count on them to be there and they always wear a smile! I want to buy more treatments!! read more

Krissy was great and very knowledgeable. I felt very comfortable in her hands! The other staff was very helpful too and the new place is great!! Will be back again and again! (I did Botox) read more

Don't waste your money!!! All there services it's horrible, I spent $2000 on fillers and on my lips and I didn't see no result horrible place and they don't try to help you at all so basically they take your money and tell you fuck off.... Chrissy was the one that did my filler and she's the owner of that place and when I went back to her and told her that there's no difference in my face she tells me let me call someone about it to see if they can do something else for you I don't understand she's the owner of that place I don't know why would she want to call someone else all I can say it's all bullshit I am so disappointed please ladies and gentlemen's don't waste your money on bullshit don't like those people get over you. Thanks read more

Their laser LIPo does not work at all. I told them that it didn't work and they told me that I needed to buy more treatments that the first four we're just so I could test it out. I got this deal from my dad for my birthday to make me feel better about myself after back surgery. I told them and no one up there cared. read more

This place was a waste of time and MONEY. I highly recommend that if you want great results or somewhat moderate customer service that you go somewhere else. My boyfriend surprised me with a "groupon" for my birthday for 6 treatments for a bikini and underarms. The owner,Krissi, DID NOT tell me how important it was for me to stay on schedule with my appointments therefore my last two sessions where about 2-3 months apart (I was off doing military training). After I came back and went through my last sessions, I waited to see if it in fact it was going to work. Weeeeell, no I still have hair in both areas and basically threw about $600 in the trash. I called Krissi to explain the situation and to see if there was anything she could do for me, and help me, she responded with "no, you can't skip appointments, and I promise I told you." Well then why did you reschedule me in the first place, and not explain the consequences?! And how can you promise someone that with all the customers that you have?! Even the government works around the military, and you're telling me you can't help me???!! If you're reading this PLEASE do your research and find a better laser hair removal, I would hate for someone else to go through the same disappointment I went through. My boyfriend and I both learned our lesson! read more

I would never recommend this place to anyone. First of all it is NOT A SPA and elegant it is definitely NOT. It's a tiny room with a laser machine. I got my first treatment and developed hyper pigmentation on my face. I waited a couple of days and called Krissy the owner who pretty much was not happy that I was calling her about this issue. She told me to have my husband who is a physician to call in a prescription for Hydroquinone which a substance that is banned in the state of TX. I called several pharmacies and they all told me the same thing. I kept my appointment for a 2nd visit so that I could discuss with them what had happened. The minute I told the tech she got really defensive that she never put the laser where I had the hyperpigementation. She went to say that you may have already had it, at which point I said that I did not have it before I got the laser. I then said that so you think it was a coincidence that I just got this after a laser treatment and she said yes!!!! At this point I was irritated with her attitude. She wanted to go to lunch and was walking out of the door as I got there so was not in the best of moods so she decided to treat patients/customers that way! She said she would cover my eyes with different glasses this time, but i had decided with that attitude I would not have them touch me so I asked to talk with Krissy who came in and said yes it could happen and she would recommend the banned substance, and that a lot of her customers are using it. I don't know where they are getting it from because I cannot get it. And then she said that I would not do laser on the face since it caused the pigmentation which the tech did not tell me. She was focused on pretty much being defensive that it could even happen!! What a shoddy place with staff that is incompetent and rude! Being in the medical field myself I would never address a patient's concerns the way they did. I ended up getting a full refund from living social and told them of my bad experience and will also report to the BBB. And she charges $50/session so to spend $149 for 3 sessions as a groupon or living social is not a deal. SAVE YOUR MONEY and go to someone reputable. I will now be using a dermatologist with a MD behind their name!!! And not some nurse as she claims who bought a machine and treating people that way! What a JOKE of a place. I have not experienced such bad customer service as I did here. I will now have to spend money trying to rectify the issues on my face!!! And then on top of that she recommended that I could try Nerium which has shown to reduce hyper pigmentation. This is a product that costs a ton of money and she is trying to sell it to me because it would make her money. It's a product with a pyramid type system if you are selling it. Yeah...I was not going to fall for that and try it! DO NOT GO THERE!!! And the tech there is the worst in customer service I have seen who was more concerned about her lunch at 11am than treating a client with an issue. If you see the place you will know exactly what I am talking about. In a run down part of Ridgmar Mall!! Ugghhh!! I should have checked it out first before even giving this place a try. I guess you live and learn!! read more

I purchased a Groupon last week for $47 for two airbrush spay tans. Called last week and made an appointment for 12:30 today and then again for Friday. My wedding is Monday we fly out on Saturday. When I got there at 12 today the shop was clean and the staff was friendly. Then she said her equipment was broke and suggested I get a refund on the Groupon, which I can't do because I purchased it more than 3 days ago.... she was supposed to call me today to let me know how long it would take to repair the equipment and I've yet to receive a call back..... I know she had an appointment at 11 because I asked for that space first. Just wondering why I didn't get a call to reschedule sooner, I took half a day off work!! And again no call this afternoon regarding the equipment. I made the staff aware of my wedding date when I scheduled the first appointment and brought it up again today. Guess I'll try to get a Groupon voucher and cross my fingers that I can get this done before we leave. Some very unnecessary added stress to what should be the best time of my life. read more

I don't think anyone even works here because no one EVER answers their phone!!! Very unprofessional. Trying to book an appointment with a Groupon that I bought. You can't book appointments for microderm online, but no one will answer the phone or return the message that I left. SO DISAPPOINTING!!!!! read more

Elegant started off great. I purchased the groupon for laser lipo for 4 treatments. Starting out I never received a confirmation text until my 3rd treatment I had it scheduled at 10 but the text said 11. After waiting 45 minutes the nurse across the hall went in to let her know I was there. Another lady came in and it put her time behind as well. So I told the lady she could go before me since I did not have any appointments after my treatment. The staff member came to tell me my appointment was at 10 so I showed her the text conformation for 11. But was ok with rescheduling. Now my 4th treatment had to be reschedule because of the weather and the office being closed. On that morning I called and left a message and received a call back saying the office was closed due to the weather and we scheduled for Wednesday. Now Wednesday I called to confirm my appointment because some businesses was still closed. She confirmed they were open. I showed up on time and after 20 minutes I asked if the staff could let them know I was there. The staff member tells me that I did not reschedule. Now on my call log it shows that I called 3 times. And they called me back. Then I was told that someone else called and rescheduled for Wednesday but told me they didn't call me. So you telling me you called everyone but me on Monday. Then the lady Rachel was so rude and disrespectful after seeing my call she would not accept the fact that they messed up. I politely got up and left. This company made me feel like my time was not valuable. The only one that respected my time wS the nurse that gived the lipo shots. But Rachel did call and correct the situation. read more

Krissy and others here are very personable and know what they are doing. The laser system they use is SO MUCH better than other places. Virtually pain free, fast cool and comfortable. I paid more at a fancy place downtown that was not as effective and they coached me wrong on pre-laser dos and don'ts and spread goop all over me, took a long time. While I haven't used their other services I would trust them for the right information and best care available. read more

I have received chin and upper lips treatment which is successful.at resent I am getting leg treatments . I have used 3 other laser machines and I think this one has the best results. Hannah and Rachel are very good at what they are doing. I am a happy customer. Kavita read more

Monday 5/18/15. I had appt scheduled for 10:00 am. One lady was in her room on her cell phone, the other busy. It was apparent that the young lady on the cell phone was who I assume, my tech. She came out, informed me, I needed to fill out paper work with health info.I informed her I came in last Fri and did all this with their nurse practitioner. She then went and asked the lady next door when her next appt was. Sitting down at a computer, the two ladies proceeded to talk about their work schedules, asking one to work Sat. for her. After 25 min. my tech informed me, I had to reschedule to Wed appt. I looked at my watch. 10:30 and nothing. They are UNPROFESSIONAL, not up on the new client information and totally wasted my time that I took off of work for. Do not and will not reappoint. Cancelling all appts with them. Apparently, if you do Groupon, you are not important. The laugh is on them, I was paying the $129.00 with out going thru Groupon. Crickett C. read more

Happen to be driving by when I saw a sign on skinny shots! I just had to turn around to take a picture of the sign so I can see the phone number at a convenient time. So glad I contacted the Elegant Image consultant about the program because I knew there was a secret to a lot people's successes on keeping their high school weight. The consultant gave me a wealth of information over the phone which placed me at ease about selecting the product. Move over people, because there's room for one more member! :) read more